Project Manager Management

ANGELA BUSHELL

Profile:

I have *+ years Project Management experience with stellar success in

delivering business lead solutions.

Emigrating to the US on the 19th March 2010 with a green card status and

available for an interview from 22nd March 2010. Available for work from

26th April 2010.

Skills:

. Has Stakeholder management and 3rd party experience

. Highly motivated and adaptable

. Has delivered solutions within a business environment and managed up

to 40+ resources, onsite and offshore (Noida) in an outsourced

environment

. Strong in maintaining processes for estimation, project planning,

risk and issues management, change control, team management,

budgeting and scheduling

. Strong in organising Early Life Support frameworks and eventual hand

over to support

. Total budget managed up to $1m

Systems:

Business Objects Xir2, Citrix PS 4, Lotus Notes v6.5, MS Office 2007, MS

Project 2007, Teradata v2 Data Warehouse, Visio 2000

Education:

2009 Open University, UK Business Studies Certificate

2004 Open University, UK BSc, Management Studies and Social

1992 Sciences

1987 GCSE Sociology, Basingstoke College of Technology, UK

1983 BTEC HNC in Computer Studies, Lewisham College, UK

Pitman Diploma in General Reception Skills, Plumstead

1982/83 Manor Girls School, UK

9 CSEs, Plumstead Manor Girls School, UK

Postgraduate Qualifications and Professional Awards:

2005 ISEB Prince 2 Foundation accredited

2005 ISEB ITIL Service Management Foundation accredited

2001 Open University Certificate in Management Development

2000 and Change

1999 Open University Professional Certificate in Management

APMP Project Manager Professional accredited

Employment History:

January 2009 to present : Project Manager

Dixons Stores Group international plc, UK

IS Development - Commercial

Main Responsibilities Main Achievements

Managing and leading Projects delivered;

multiple project teams. Airport International - Europe

The rollout of 5 Dixons Travel at Fiumicino airport

Managing co-ordination in Rome using existing till system.

of multiple suppliers.

Price optimisation pilot to 500+ stores

Managing multiple Optimisation price changes in 3 categories and

stakeholders. monitoring price elasticity throughout the pilot

Facilitating business period.

process workshops.

Identifying Group competitor data pilot

opportunities for Competitor data capture for 20 competitors, 18

change, improvement in categories to enable the price comparison and pricing

work place performance decisions to be made.

and taking reflective

action. Projects underway;

Up to 15 resources

managed onsite and eCommerce:Discounts and Adserving pilot

offshore. Discounts and ad campaigns based on customer searches

and in stock position. (Oct 09 - Jan 10).

October to December 2008 : Project Manager

Dixons Stores Group international plc, UK

IS Development - Tactical Delivery / Central Systems, In-sourced

Main Responsibilities Main Achievements

Managing and leading Successfully delivered;

project team. Premium Timed delivery slots

Managing 3rd parties. National rollout offering customers premium slots for

Detailed project delivery of products in September 08

planning and control

including issues, Warehouse scanning devices

risks, escalation, and National rollout introducing scanning devices for

performance. efficiency in picking at warehouse and next day

Up to 15 resources delivery in November 09

managed onsite and

offshore. Risk management and incident

National rollout introducing system to capture

incident in stores to support insurance claims for

customers and employees in February 09.

November 2007 to September 2008 : Senior Project Manager

HCL Great Britain Ltd, UK

IS Development - Tactical Delivery / Central Systems

Client: Dixons Stores Group international plc

Main Responsibilities Main Achievements

Responsibilities as Successfully delivered:

above. Premium Timed delivery slots

Up to 15 resources Offering customers premium slots for delivery of

managed onsite and products in Cardiff (pilot).

offshore. Payment Card Industry compliance

Enabling DSGi to achieve government compliance and

protection of customer Credit card and Bank account

details.

Data Warehouse Disaster Recovery

Exercise to test HCL's ability to reproduce key

systems in the event of a disaster.

Online viewing

Enabling 250 business users to view reports less than

100 pages online rather than produce hardcopies,

reducing costs of central printing by 20%.

June 2007 to November 2007 : IS Project Manager

HCL Great Britain Ltd, UK

IS Development - Tactical Delivery / Central Systems

Client: Dixons Stores Group international plc

Main responsibilities Main Achievements

Responsibilities as Successfully delivered:

above. Data Warehouse upgrade

Up to 40 resources Hardware and software upgrade providing faster and

managed onsite and more reliable management information.

offshore. Management Information Reporting upgrade

Upgrading BO XIr2 enabling 1000 users to run queries

against the Data Warehouse or to view previously

generated and scheduled reports.

February 2006 to June 2007 : IS Project Manager

HCL Great Britain Ltd, UK

IS Development - Tactical Delivery / Sheffield Contact Centre Management -

Outsourced

Client: Dixons Stores Group international plc

Main Responsibilities Main Achievements

Working closely with Successfully delivered:

the business and 3rd Email Management System

party organisation Introducing call-handling efficiencies and

See above for Project consistencies for the business and customers.

Manager Text and Collect

responsibilities. Enable customers to query and reserve stock using

Up to 12 resources SMS text messaging and creating an additional

managed, onsite and channel to encourage sales of high end products.

offshore. Upgrade of customer and voice system

To capture customer calls for training purposes.

Rationalised systems

Merging similar systems thereby streamlining

business processes.

December 2004 to February 2006 : IS Project Manager

Dixons Stores Group Ltd, UK

IS Development - Tactical Delivery / Sheffield Contact Centre Management

Main Responsibilities Main Achievements

See above for Project Successfully delivered:

Manager and 3rd party Website www.partmaster.co.uk

responsibilities. Worked with 3rd party Connect (managing resources)

Up to 8 resources to deliver website for customer spares orders

managed. providing greater variety, product storage capacity

and expertise.

Revival and delivery of a failing project

Insurance claims managing products via the Customer

Contact Centre. Revived project by introducing

controls including Scope definition, Test Management

e.g. defect management, change controls and

monitoring techniques.

February 2004 to November 2004 Test Manager

Dixons Stores Group Ltd, UK - IS Development - Application and Technical

Architecture

November 2003 to January 2004 : IS Project Manager

Dixons Stores Group Ltd, UK - IS Development - Sheffield Contact Centre

Management

February 2002 to October 2003 : Testing Workstream Manager

Dixons Stores Group Ltd, UK - IS Development - PeopleSoft People Programme

October 2000 to January 2002 : IS Project Manager

Dixons Stores Group Ltd, UK - IS Development - PeopleSoft People Programme

June 1999 to October 2000 : IS Project Manager

Dixons Stores Group Ltd, UK - IS Development - Information Delivery

September 1992 - May 1999 : Positions held during this period

Lotus Notes Development Manager, Output Management Manager, PC Support

Analyst

Dixons Stores Group Ltd, U - IS Development & Services

Experience with Wella Ltd, Barclays Mercantile Business Finance Ltd and

Texaco Ltd in Basingstoke, Hampshire, UK

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