Technical Support Customer Service

ATHAN CHEILAKIS +1-646-***-**** (Astoria, NY)

******@*****.***

PROFESSIONAL EXPERIENCE

ON THE EDGE MEDIA GROUP (COSMOPOLIS, CIVILTECH & NORTHEASTERN) New York

IT Consultant

November 2009 – present (part time)

1. Network installation & administration (WLAN, LAN)

2. Website design & maintenance

3. Technical support (PC, Mac & Peripherals)

CLICKCOSMO [INTERNET, NETWORKS, IT SYSTEMS] Athens / New

York

Technical Support – Webmaster (Founder & Specialist)

August 2007 – present (part time)

Website Design (PHP, Html, Flash, CSS, Javascript, Ajax)

4.

clickcosmo.com cosmopolislive.com civiltech pe.com michaelsbroadway.com

jimbosbar.com ekepee.gr antonisarmeftis.com xeniapapadatou.com

evagalani.com gadmusic.gr architektonas.com athanhilaki.com

5. IT Consulting/Support (remote & phone based)

(Windows XP, Server 2000/2003, Vista, Win 7, Mac & Linux)

6. Network installation & configuration (WLAN, LAN)

7. Software & Application development (SQL, PHP, Flash, HTML)

AUDIOVISUAL [AUDIO, VIDEO & SECURITY HIGH TECH SYSTEMS] New York

Technician Technical Support

August 2008 – September 2009 (full time & part time)

8. Installation of audio, video & security systems

9. Network installation & IT consulting

10. Installation & configuration for internet supported systems

HELLENIKI ORGANOTIKI – HoTech [IT CONSULTANTS – SYSTEM INTEGRATORS] Athens

Technical Support

November 2005 – December 2007 (full time)

11. Remote and phone based technical support

(network, internet, software, hardware & peripherals)

1. Administrator for company’s network & peripherals

2. Windows 98, Me, XP, Server 2000/2003, Vista

VOCATIONAL TRAINING CENTER E.KE.P.E.E. Athens

Technical Support / Data Entry

May 2005 – January 2006 (full time & part time)

12. Maintenance & update of company’s website [www.ekepee.gr]

3. Technical support and maintenance of local networks & peripherals [managerial staff and IT

room]

1. Support for the information system Argus ERP [full program management for Vocational Training

Centers]

1. Support for the accounting system Anaconda (accounting management)

2. Installation & upgrade of exam software, IT Skills of Cambridge University

LOGIC DATA A.E. [BILLING SYSTEMS – TECHNOLOGY INFORMATION] Athens

Technical Support

December 2000 – September 2001 (full time)

4. Assembling, programming, upgrade and service for billing systems, cash registers, POS,

computers and peripherals

1. Remote and phone based technical support

EDUCATION

PUBLIC VOCATIONAL TRAINING INSTITUTE of Neas Smyrnis

Major: COMPUTER DATA

MULTIMEDIA & COMPUTER APPLICATIONS TECHNICIAN

•

Networks, Operating systems [DOS, Windows, Linux, Unix], Software Design [Toolbook

Instructor], Programming Languages [Visual Basic, HTML], SQL Databases, Multimedia

[Microsoft Office Suite, Adobe Premiere, Photoshop, Illustrator, Flash, Dreamweaver, Corel

Draw Suite, 3D Studio Max, Quark Express, Sony Suite Software, Steinberg Suite Software,

Magix Suite Software, Cool Edit Pro]

[certification 07/27/2004]

PUBLIC VOCATIONAL TRAINING INSTITUTE of Helioupolis

Major: ELECTRONICS

BROADCAST & ELECTRO ACOUSTIC DEVICES TECHNICIAN

•

Digital electronics, analog electronics, electronic techniques, use of computers, micro

processors, communications, television techniques, security systems, radio

communications, video, camera.

[certification 07/22/2002]

TECHNICAL HIGH SCHOOL of Ag. Dimitriou

Major: ELECTRONICS

ELECTRONIC ENGINEER FOR INSTALLATIONS & AUTOMATION

•

Radio, television, telecommunications, applied electronics

[degree 06/15/1999]

SKILLS

Fluent in Greek & conversational French (including reading & writing)

5.

Strong musical background, including guitar, bass, keyboards & vocals

2.

Exceptional background in sound engineering, light design and audio/video equipment installation

3.

Extremely organized, customer service oriented & resourceful

4.

Excellent verbal and written communication skills, as well as a superior ability to multi task and

5.

problem solve

Contact this candidate