Software Management

Brian Jackson

845-***-**** (Cell)

*****.*********@*****.***

CAREER OBJECTIVE

To apply the principles of systems analysis and design while

understanding the role of business systems within the organization. To be

proficient in systems analysis and design. Able to analyze and evaluate

various information technologies.

COMPUTER SKILLS

Networking: LAN, WAN, WINS, DNS and DHCP, TCP/IP, IPX, Windows 2003

Advanced Server, Wireless Networks (WAP), Remote Access Dialer, VPN

(Virtual Private Networks)

Operating Systems: Windows 95/98/2000/NT/XP/Vista, MS Server 2003, Linux,

Mac, z/VM, z/OS

Software Applications: Linux, Microsoft Office Suite, Freelance, Excel,

Lotus Notes, Lotus SmartSuite, Visio, MS Project

Security Applications: currently learning CA and Symantec Virus Scan/

Firewall, Proxies through the elearning Center.

Problem and Change Management applications: ManageNow; Tivoli; EESM;

Other Skills: Diagnosis, Troubleshooting skills for desktop configurations,

System Tune-up, Data transfer, Backup, Memory installation and

configuration, System customization.

Pursuing a certificate in DB2 application programming at Marist College,

Poughkeepsie, NY

Goal-oriented individual with strong leadership skills. Organized, highly

motivated, and detail-directed problem solver. Proven ability to work in

unison with support staff, customers and management. Process-orientated

style. Strong belief in accountability, personal integrity, and respect in

the work place.

Good understanding of MS Server 2003 administration: software installation

and patching, file management, backup and restore, set up and modification

of permissions levels, Active Directory design and network infrastructure

(domain controllers, designing name resolution, IP addresses partitioning,

installing and upgrading Active Directory, WINS, DNS and DHCP on Domain

controllers to create redundant TCP/IP service).

Basic knowledge of LEAN methodologies.

PROFESSIONAL EXPERIENCE

2007- December, 2008 CDI Corporation (IBM Contractor) - Poughkeepsie, NY

-Installation and support of VM networking products, expertise in TCPIP,

VTAM, RSCS products.

-Design and installation of z/VM Linux networking including Vswitch

technology.

-Rotation of team lead roles and responsibilities, responsible for

quarterly and annual

healthchecking to maintain security requirements, revalidate userids for

secure connections to IBM internal systems.

-Customize installation of TCPIP software for VM systems on mainframe

computers, provided customer support solutions, troubleshoot hardware,

network and software problems depending on customer needs. Performed

software and hardware upgrades and installations.

-Provide disaster recovery and business continuity services.

-Worked independently to determine work procedures, using best judgment and

decision making regarding selection of tools and equipment.

2007- December 2007 Time Warner Cable (Technical Network Specialist) -

Middletown, NY

-Provide technical support for Tier 3 high-speed call center, Sales dept

and Commercial services.

-Troubleshoot and advise clients on configuration of DNS and e-mail setup.

-Working knowledge of DNS, DHCP, Windows Operating Systems, (98, ME, XP,

2000) and Linux.

-Extensive knowledge of Network architecture as it relates to residential

and business applications.

-Ability to read, analyze and interpret technical procedures.

-Strong communication skills in presenting information and responding to

questions from groups of managers, clients and customers.

1996-2007 IBM (Global Services Professional)- Poughkeepsie,

NY

Organizational and Leadership Skills:

-Reviewed problem and change reports, root cause analysis reports,

performance and status reports to determine if team objectives were in line

with goals.

-Provided leadership and direction to operations, technical support teams,

and vendors on technical procedures to follow.

-FDA rep for department, insured IBM security compliance for Food and Drug

administration regulatory standards for commercial accounts which IBM

supported.

-Performed project management duties; presented status to upper level

management on a monthly basis.

Technical Aspects:

-Installed and customized TCPIP software for z/VM.

-Ensured compliance with latest computer network security standards,

performed security Health checking for TCPIP and fulfilled security audit

requests from managers.

-Supported VM Networking software for IBM Business Continuity and Disaster

recovery.

-Software Products supported: TCPIP for z/VM, VTAM, RSCS, PVM and AVS.

-Performed sever backups and patching when necessary

EDUCATION AND TRAINING

College/University

Northeastern University (09/01/1986 - 06/01/1990)

Boston, Massachusetts, USA

Degree: BSEET - Major: Electrical Engineering Tech

Additional Education:

C++ computer programming - 8hrs IBM campus;

Computer Workstation & Problem Determination course;

UNIX based software+

A++ Networking certification

References available upon request

Contact this candidate