Project Manager Management

Chris Henley

***** ******* ***, *****, ** ***** ? Cell 909-***-**** ?

*************@*******.***

I have extensive corporate and project management experience with excellent

written and communication skills in English. As a business analyst I use

this skill to communicate directly with the client and gather details of

requirement. I also have wide knowledge and experience in reengineering

concepts and the tools which I use to reengineer the process and improve it

to make the business effective and efficient. I use this experience

converting highly technical information into clear, concise documentation

which allows for repeatable tasks.

PROJECT MANAGEMENT / BUSINESS ANALYSIS SKILLS

. Solid business, communications, and presentation skills adept at creating

and coordinating extensive communication networks (facilitation of joint

application design (JAD) sessions and interviews, written correspondence,

web-based products, reports, project status reports, oral presentations,

e-mails, etc.), to keep executive staff and team members apprised of

goals, project status, and resolving issues and conflicts.

. Considerable knowledge in the analysis, design, and re-engineering of

system applications and business processes, using structured system

analysis methodologies, placement of business controls, diagramming data

and process mapping, and the implementation of performance measures.

. Management of detailed project plans to include, resources, tasks,

requirements, milestones, and review points.

. Possesses an established business process design and software development

and implementation methodology.

. Experience in the documentation of system and business requirements and

specifications, design and development of use and test-case scenarios and

root-cause analysis, developing test plans, conducting user acceptance

testing, training, and implementing new processes and technology.

. Extensive experience in all MS office word processing, spreadsheet, and

project management software.

. Analytical internal change manager, creating and implementing profitable

changes in full consultation with all team members and organizational

levels.

. Research, design, and preparation of cost proposals to perform projects.

Chris Henley

13658 Cypress Ave, Chino, CA 91710 ? Cell 909-***-**** ?

*************@*******.***

PROFESSIONAL EXPERIENCE

Hot Topic Inc. - Sr. Business Analysis/Project Manager 8/07 - Present

. Provided comprehensive analysis, documentation and support on a 3.5

million dollar web based retail music store.

. Implemented Internet Fulfillment Center for web based retail music store.

. Manage project team of 5 in the development of a MP3 ingestion system and

metadata database.

. provided feedback on usability and functional gaps in process flows to

Business Analysts and proposed solutions

. During the design phase, worked with the development team to ensure

testability, reliability, usability, maintainability and performance by

documenting website processes and workflow, identifying cross functional

and organizational process improvement opportunities.

. Review with Subject Matter Experts (SMEs) prototype screen layouts and

review screen designs.

. Wrote test plan and executed various levels of Unit, Integration, User

Acceptance and Operational Acceptance testing using test cases to prove

that the system conform to specifications of business and quality

requirements.

Educational Testing Services - Business Analysis 4/01 -

8/07

. Wrote clear, concise detailed system requirements specification (SRS)

documents at a clear and comprehensive level where developers designed

and developed the application.

. Organized and facilitated customers and internal stakeholders conducting

requirements gathering sessions with the purpose of defining the

functional business and system requirements utilizing use cases, textual

descriptions, and documenting all requirements in a requirements database

to track development.

. Prepared internal and external procedures and conducted classroom

training on the use of the system and process.

. Manage web based software development utilizing SDLC methodology for

large educational web site.

. Design HTML mockups for developers for style guides and templates.

. Managed 3 person Technical Support and Data Scanning/Test Scoring team.

. Trained a wide range of school personnel in product lines and

applications, primarily through practical demonstration and supervision

of hands-on practice.

I.C.T. - Web Design, Technical Support Manager

3/99 - 1/01

. Designed and developed marketing websites and print material.

. Developed and delivered training utilizing proprietary educational Video

Conferencing software.

. Developed Technical Support department.

Software Knowledge and Exposure

? Access ? Adobe ? ASP ? ASP.NET ? HTML

Acrobat

? Front Page ? MS Office ? MS Power ? Visual ? MS Project

Point Basic

? ABBYY ? Photoshop ? Visio ? V.S.S. ? TeleForm

? SQL ? Active ? Crystal ? Scan Tools ? Aries Eagle

Reports Reports II

? Ecometry ? Manhattan ? Pyramid ? Track It ? G.E.R.S.

TPM

Contact this candidate