Customer Service Sales Representative
Resume:
Mark Branyon Objective
Highway
Kerrville, TX
78028
*********@*****.**
m
Business Sales Executive position involved in developing
new client relationships and growing current and inactive
accounts. Responsibilities to include prospecting,
building client relationships and creating complete
solutions through discovering the clients needs. Provide
the most value to the clients through superior technical
assistance and customer service. Work in team environment
and lead by example as a team player. Develop and
implement strategies and game plans to maximize revenues
and gross profit for the employer.
Work Experience
Business Development Manager
11/2007 - 11/2008 Ganson Engineering/ACCRAM, Inc.,
Phoenix, AZ
. Developed and managed business relationships with new and
existing clients. Responsible for growing client
relationship from first time purchase to developing
relations with all the client's purchasers throughout all
levels and locations.
. Provided excellent customer service and technical sales
assistance via telephone and electronic communications.
Through our communications we would determine all areas we
could provide our products and services for on-line and
create custom web order forms to include these to make the
purchasing process as easy as possible for our clients.
. Coordinated with others on our Marketing and Support
teams to add products we offered to meet our client's needs
and deliver these on a timely basis to locations in North
America and overseas.
. Started with a few clients and grew this to approximately
1000 in one year. Successful in developing strategies to
increase revenue by 20% per month and gross profit of 31%.
Business Account Executive
3/2004 - 10/2007 Insight, Tempe, Arizona
Responsible for managing and growing the overall
relationship for potential and existing clients. Serve as
the primary contact for the client's executive and/or
senior-level managers.
Function as the point-of-contact for the client with
Insight and direct internal resources and activities to
meet the needs of the client. Plan and execute strategies
to increase Revenue and Gross Profit.
Develop relationships at all levels of client's business
and purchasing organizations. Prospect, qualify, and
develop profitable new account relationships. Perform with
excellent telephone skills and excellent interpersonal
communication skills - written and verbal.
Identify sales opportunities by exploring broad client
business needs. Ask questions that move clients forward in
their buying process. Follow up thoroughly on each client
commitment.
Authorized Dealer-Owner
1/1993 - 3/2004 Custom On Hold Messages, Phoenix, Arizona
Developed and maintained business relationships for my
company, Custom On Hold Messages. Planned and executed
strategies to increase Revenue and Gross Profit.
Managed all aspects of running the business, including
telephone and face-to-face sales, purchasing, billing and
collecting, and developing and installing custom telephone
on-hold systems.
Worked as a liaison between my clients and the recording
studio, with its script-writing and voice talent
professionals. Brought business from start-up to a
successful small business with over 150 active accounts.
Emphasis on accounts with multiple locations. Top account
had 50 locations/on hold systems. Focus on providing the
best customer service, follow-through and response time.
Sales Representative
1/1990 - 12/1992 Business Systems of Arizona, Phoenix,
Arizona
Developed and maintained accounts selling office equipment
to area businesses.
Planned and executed strategies to increase Revenue and
Gross Profit. Sales efforts included telephone and
face-to-face sales. Included on-site and off-site product
demonstrations and presentations to decision-makers and
their office staffs.
Extremely focused on closing skills.
Responsible for all customer service and technical
assistance needs.
Education
Texas Tech University, Lubbock, Texas
Bachelor's Degree
B.B.A. in Marketing
References
Reference Name Phone Email
Type
Pamela Jones 480-***-**** **************@*.***
Professional
Bob Daquilante 602-***-**** ****@******.***
Professional
Randy Rayburn 602-***-**** ******@******.***
Professional
Additional Info
With Insight I had the team-leading project with the
Phoenix Coyotes Hockey Club. We negotiated, closed and
implemented a complete IT solution for them involving an IT
Network & Video refresh of Jobing.com Arena and moved their
entire Administrative office to Westgate City Center,
creating a complete new network. The total value of the
deal was approximately $1 million. I was responsible for
coordinating the Services/Installation for this project.
With Business Systems of Arizona I won Sales Representative
of the Year and Sales Representative with the Highest Gross
Profit.
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