Software Technician

James Litz

**** ***** **** ****

Salt Lake City, UT 84108

423-***-**** *********@*******.***

Summary

Motivated PC technician with 10 years experience in computer

software/hardware troubleshooting and repair. Proven ability to work with

internal and external clients to diagnose and resolve IT related issues.

Experience supporting, developing and mastering proprietary applications.

Technical Summary

Hardware: Windows Compatible PCs, Dell Certified Systems Expert

OS: All Windows platforms, limited Linux and Unix Experience

Languages: Proficient in: Microsoft Visual Basic, SQL, VBA, HTML,

JavaScript. Familiar with: VB.net, Java, VBScript, ASP, Perl,

C++, Windows Scripting

Software: Oracle 8I, MySQL, Microsoft Access, FrontPage, Rational Rose,

Visio, Dreamweaver

Professional

DHL, Salt Lake City, UT 2006 - 2009

Field Automation Specialist

. Installation and technical support of shipping hardware and software

solutions for clients in Utah, Idaho, Nevada, and Montana.

. Resolved PC Break/fix issues by traveling onsite or using remote support

tools.

. Automation and integration of software with client databases via ODBC to

increase accuracy and productivity - SQL, ORACLE, MAS90, ACCESS, MOM,

AS400 etc.

. Created customized integration applications for customers using

JavaScript based tools and utilities.

. Conducted training programs to train team members on new JavaScript

technologies.

. End user training, tailored to customer specific shipping and logistics

requirements.

. Project support, revenue recovery, and quarterly routing updates.

Unisys Corporation, Salt Lake City, UT 2005 - 2006

IT Service Desk Support

. Technical Lead for a team of 15 people in support of all applications and

hardware issues throughout the Ashland Corporation, including Valvoline,

Ashland Chemical, Water Technologies, and Ashland corporate offices.

. Played a vital support roll in multi national, company wide SAP system

rollouts.

. In depth experience troubleshooting an assortment of software, hardware,

and network problems on a variety of operating system platforms.

. Developed Excel Macros in VBA to aid in ticket reporting and analysis for

the Ashland/Valvoline account.

James Litz Page Two

Professional Athlete 2003 - 2005

Professional Rock Climber

. Representative for major climbing companies including Petzl America, La

Sportiva, Prana, Black Diamond, and Misty Mountain hardware.

. Responsibilities included networking within the climbing community,

outdoor retailer tradeshow appearances, rock climbing competitions, and

endorsement of products.

. Funded to travel worldwide with photographers and explore new areas for

rock climbing potential.

Sullivan County School System, Blountville, TN 2003

PC Technician

. Responsible for PC and network hardware configuration and maintenance for

over 30 schools in the Sullivan County School System.

East Tennessee State University, Johnson City, TN 2002

Programmer

. Built and implemented an inventory tracking system for the Johnson City,

TN Medical Center in order to monitor durable and non-durable inventory

as they come in and out of stock.

. Completed using Visual Basic 6.0, MySQL and Crystal Reports.

. Lead code developer with experience in all phases of the software design

lifecycle.

Education

BS, Computer Science, East Tennessee State University, Johnson City, TN

Accreditation: Computer Sciences Accreditation Board

Dell Certified Systems Expert

Lean Six Sigma White Belt Certified

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