Manager Management

PAVAN KUMAR REDDY.M

E-Mail: abm7i3@r.postjobfree.com

Contact: 095******** / 095********

~ Middle Level Assignments ~

Operations Management and Client Relationship Management

Career Conspectus

< Sufficient experience of over 6 years in managing Cargo Operations &

Documentation with an aim to accomplish corporate plans & goals

successfully.

< Adept at handling cargo, logistics & operations as well as assignments

pertaining to business development for the company.

< Gained sound knowledge of using Hermes System.

< Proficient in handling complete commercial documentation involved in

import & export trade and tracking various drawbacks.

< Resourceful at maintaining relationships with clients to achieve quality

product and service norms by resolving their service related critical

issues.

< Capabilities in coordinating with internal/external customers for running

successful business operations and experience of implementing procedures

and service standards for business excellence.

< An effective communicator with good relationship building & interpersonal

skills.

< Conversant with:

Logistics Warehousing

Supply Planning Negotiations / Costing Customer Care

Service

Career Contour

Apr'08 - Dec'12: Hyderabad Menzies Air Cargo Pvt. Ltd.,

C.T.B., Ghial, Shamshabad as Customer Support Office- Operations

Department

Key Result Areas

Export & Import Operations: Managing the export / import operations and

maintaining various documents for the same. Establishing letters of credit,

remittances, license route & vetting of necessary commercial documents.

Coordinating for customs clearance, export / import matters & liaising with

various authorities, shipping companies and other external agencies for

various clearances / approvals.

Logistics & Cargo Operations: Sustaining the existing network & managing

the supply chain, ensuring timely distribution of the merchandise.

Monitoring availability of stock, making appropriate arrangements to ensure

on time deliveries. Managing logistics operations involving coordinating

with companies for sea/ air/ road transport, C&F agents, CHA's and other

external agencies to achieve seamless & cost-effective transport solutions.

Client Servicing: Handling effective relationship management, acting as a

point of escalation, reviewing performance, checking client satisfaction

and extending the relationship accordingly. Liaising with new and existing

clients and providing a customized business solution for the resolution of

problems & queries. Ensuring high-quality customer experience, elevating

customer satisfaction, while adhering to the timelines and work processes

and thus managing cost-effective operations.

Notable Credits

< Dexterously involved in maintaining discipline and cleanliness in the

warehouse.

< Carried out the following activities i.e. after LEO, moving the cargo

for security check and then to the sterile area after security

clearance.

< Instrumental in manifesting right cargo to the right airlines, right

destination and in right time.

< Efficaciously generated the cargo manifest, Pallet statement and

submitted the same to the airlines after taking the acknowledgement.

< Pivotal in handing over cargo manifest to the GHA / Airline Staff

along with necessary documents.

< Essayed a stellar role in updating Airway bills submitted by the

Airlines along with SHC.

< Ascertained if there was any discrepancy in the Import Cargo, informed

the same to Supervisor, generated the discrepancy report and submitted

the same to the concerned airlines after getting acknowledgement.

< Efficiently & effectively developed the segregation report.

< Distinctively formulated the monthly inventory reports and submitted

the same to the Duty Manager.

< Steered efforts in preparing the examination tickets for Import Cargo,

after collecting all necessary documents.

< Developed the Vehicle Control Ticket for:

o Import Cargo Clearance, after C.O.O.

o Export Cargo Acceptance.

o Domestic Cargo Acceptance and Release.

Oct'06 - Feb'08: Safexpress Pvt. Ltd., Hyderabad as Senior Executive

Notable Credits

< Significantly involved in assisting the Warehouse Manager in

administration & operations as well as handling overall operational

activities on shift system.

< Instrumental in managing the pick-up of cargo from booking agents &

vendors.

< Stellar in managing the inbound loads.

< Ascertained proper implementation of ISO procedures according to the

company norms.

< Efficaciously handled a disciplined receive and release procedures

matching delivery.

< Essayed a stellar role in generating MIS reports i.e. receiving,

dispatch (Primary Movements), shipping details with back-orders

(Secondary Movement), distributor return report, damage/short/hold,

etc.

< Steered efforts in arranging trucks as per the load factor dispatch

requirements and getting approval of freight bills for full truck

loads and vendors.

< Liaised with the Octroi Agents & pre-alerting customers about the

value of shipment wherever applicable.

< Carried out the verification of consignee acknowledged copies and

forwarded for billing.

< Stacking the materials as per the instructions in the assigned

warehouse space

Notable Credits

< Underwent Management Training, MHE Training, Safety & Security

Training.

< Bagged the Star Performer Award in AP region in 2010.

< Dexterously involved in generating MIS reports i.e. receiving,

dispatch (primary movements), shipping details, damage/short/hold,

demarage report

o Sending daily shift report for Duty Manager

o Per KG Yield report to Management.

Scholastics

< B.Com. (Computers) from Ch. Charan Singh Institute in 2009.

< 12th from Govt. Inter College in 2006.

< 10th from Brilliant High School, Board of Secondary Education in 2004.

< Pursuing M.B.A from Gopal Reddy Engineering Collage.

Technical Skills

Operating System: Windows 95, 98, 2000 & XP

Packages: MS - Office

Personal Dossier

Date of Birth: 11th August 1987

Present Address: Plot No. 8,Narayan Reddy colony, Bandamkomu, Ashoka

Nagar, Patanchervu, Hyderabad - 500320, Medak

District, Andhra Pradesh

Languages Known: English, Hindi and Telugu

Contact this candidate