Customer Service Sales

Karen L. Bloudoff

*********@*******.***

***** **** **. *. *******, WA 98021

Phone & Fax 425-***-**** Cellular 206-***-****

My goal is to bring good organizational skills, attention to detail, creativity, superior customer service and a strong

work ethic to the team. I possess a positive attitude, an apptitude for learning and a can-do spirit.

PROFESSIONAL EXPERIENCE:

Idearc Media February 2008-June 2009. INTERNET DIVISION SALES Everett, WA.. Idearc is a Multi-Media

advertising company whose products include Search Engine Optimization and Marketing, Direct Mail and Print. My

responsibilities included cold calling, new business development, campaign building, research, tracking, reporting and

customer service.

Urban Coffee Company June 2004 - December 2007 OWNER/OPERATOR Seattle, WA

I created an espresso stand business and was responsible for all aspects of day to day operations. I gained knowledge

and skill in purchasing, inventory control, accounting, training, supervising, permitting and licensing. The company

was profitable and sold in December 2007.

DOCUMART Copies & Printing May 1997 - August 2004 SALES MANAGER. Seattle, WA

Responsibilities included account management of existing customers as well as prospecting for new business at an

offset printing production facility. I sold products and services to business customers and met monthly sales quotas

using a needs analysis sales approach. time was spent cold calling, making presentations, cost estimating, database

creation and maintenance, tracking work flow and product quality. Emphasis was placed on customer satisfaction and

relationship building. Overall production numbers tripled during my employment.

Principal Financial Group July 1990 - April 1997 LICENSED AGENT/SALES REPRESENTATIVE. Seattle,

WA As an agent I was responsible for all areas of new business development. Principal Financial is a full service

institution specializing in pension planning and all forms of insurance. While employed I attended several trade

seminars and selling workshops as well as on-going training Business, Personal and Estate Planning courses were

taken. Daily activity was cold calling, scheduling appointments, presentations, creating client files, data entry and

customer service. Membership in Seattle Rotary and various community service committees I was elected salesperson

of the month 11 times and salesperson of the year in 1994. I am still a licensed agent and take on going continuing

education for 16 credits annually. I maintain accredidation, however, I am no longer an active representative.

Four Seasons Olympic Hotel October 1983 - June 1990 BANQUET/CATERING COORDINATOR . Seattle, WA

Being a member of the banquet/catering staff my responsibilities were in all areas of the department. I worked coffee

breaks, parties large and small, off-site catering functions and bartending. My job was to help in design, assembly,

implementation and tear down of all guest related activity. Focus was always placed on customer service and attention

to detail.

EDUCATION:

Seattle Gaming Academy Seattle, WA August 2007-September 2007

Charter Life Underwriter Seattle, WA 1992-1995

Integrity Selling Workshop Phoenix, AZ July 1994

United States Navy Keflavik, Iceland, Corpus Christi, TX February 1979 - June 1983

Shoreline High School – Seattle, WA September 1975 - June 1978

SKILLS:

• * Great verbal and written communication ability

* Organizational and planning skills

* Detail Oriented

* Strong problem solving ability and working independantly

* Proficient in a PC/Windows enviroment with training in various software programs

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