Customer Service Sales
Resume:
RESUME
EDMUND ASU
Apt ***, Silver Spring
MD 20904,
********@*****.***
SKILLS AND ABILITIES
• Self-motivated and detail – oriented with excellent interpersonal skills
• Excellent sales, marketing and customer service skills
• Excellent leadership and follow-up skills as well as a good professional demeanor
• Excellent interviewing and evaluating skills and techniques
• Outstanding oral and written communication skills as well as multi-language skills
• Strong ability to learn quickly, multi-task and deliver excellent results
• Excellent skills in Microsoft word, excel access, power point and outlook
OBJECTIVES
Seeking a full-time position as a recruiter.
EDUCATION
Master of Business Administration degree (MBA) Honors- GPA 3.8 (2008-2009)
• Strayer University, Washington DC, USA
Bachelor of Engineering degree (BEng) in Power Engineering (Honors) (1999-2003)
• Hanze University of Groningen, the Netherlands.
PROFESSIONAL CERTIFICATIONS/ IT CERTIFICATIONS
• CISCO Certified Network Associate/ Network Engineer (CCNA)
• Microsoft Certified Professional (MCP)
WORK EXPERIENCE
ITTECOM INC, Rockville, Maryland, USA.
Information Technology Intern (IT Testing Center) – (2008).
• Scheduled exam appointments for prospective candidates by phone and in person.
• Maintained a database of appointments for prospective examination candidates.
• Administered different computer certification exams to candidates.
• Performed other duties as assigned by my supervisor.
• Answered calls and supervised candidates in the testing room during examinations.
Hughes Network systems, Germany
Information Technology Sales Engineer / Coordinator (2004-2006)
• Educated our customers on how to use and maintain purchased products.
• Successfully responded to customer inquiries and addressed any technical issue.
• Persuaded prospective customers to buy the company’s software products.
NUON Technical Projects and Consultancy
Energy/Sales Engineering Consultant (2003-2004)
• Implemented energy cost saving strategies for customers.
• Provided the sales engineering team with feasibility and cost estimates for equipments
• Advised customers on effective cost saving strategies to reduce energy consumption
Hanze University Groningen, the Netherlands
Admissions office assistant /customer service representative (2001-2003)
• Managed a database of prospective students and regularly made follow-up contacts with them by phone and email.
• Interviewed and evaluated prospective students in order to match their credentials with their intended study program.
• Made follow-up calls to remind prospective students to meet with admission deadlines.
• Persuaded prospective students who meet admission criteria to enrol early.
• Helped to organize open house events and made appointments with prospective students
COMPUTER SKILLS: (MS Word, MS Excel, MS Power Point, MS outlook, MS Access) LANGUAGES: Fluent in English, French, German and
Dutch.
COUNTRIES VISITED: Germany, England, Italy, Denmark, Belgium and the Netherlands.
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