Customer Service Manager

Jess J. Noble

Summary A dynamic competitive professional seeking challenges in the

sales field.

Experience The Scooter Store 3/17/09 - Present

New Braunfels, TX

Mobility Consultant

. Conduct high quality customer interviews to determine if

they meet Medicare coverage and reimbursement criteria.

Consult with customers to determine how we can best be of

service in providing Freedom and Independence.

. Contact the customer's medical providers explaining their

patient's needs and our processes. Facilitate the

information gathering process to obtain necessary

documentation for clean claim submission.

. Communicate with other departments to resolve customer

concerns.

. Build relationships with customers and the medical

community to generate customer referrals.

. Document and Maintain accuracy of customer information in

company systems.

Aerotek, Inc. 06/06 - 2/18/09

San Antonio, TX

Account Manager 10/07 - 2/09

. Responsible for identifying and developing business in the

San Antonio/New Braunfels/Seguin market for the

manufacturing division

. Develop business relationship with Executive and C Level

Management

. Developed and presented contingency, temporary, and

permanent staffing solutions to clients

. Personally negotiated contracts, educated clients regarding

Aerotek's various delivery models to best fit our client's

needs and well as coordinating and managed daily recruiting

efforts as they pertain to open positions

. Trained and managed a team of 2 recruiters

. Managed contractors on a daily basis to include hiring,

terminating, and administrative payroll duties

Recruiter II/Account Recruiting Manager 6/06 - 10/07

. Responsible for recruiting efforts in Aerotek Professional

Services division, where I specialized in call center,

banking, accounting, finance, and administrative skill

sets.

. Responsible for all recruiting and placement for a large

national healthcare client in San Antonio.

. Source candidates by several different methods including

direct sourcing, job fairs, referrals, and advertising

. Utilized job boards for candidate identification including

Monster, Career Builder, Dice, WorkinTexas, and Hotjobs

. Developed creative recruiting resources to attract

qualified professionals

. Attended networking activities and professional association

meetings to increase awareness

. Responsible for phone screening and behavioral interviewing

of candidates

. Responsible for managing candidates once they were hired by

client and handling any issues that needed to be resolved

. Successfully managed between 60-80 contractors weekly

. Was the #2 recruiter in our region before I was promoted to

account manager

Enterprise Rent-A-Car 12/04 - 2/06

Fort Worth, TX

Assistant Branch Manager

. Develop, plan and actively participate in branch sales and

marketing efforts to increase and improve business

. Call on existing and potential customers to develop

business

. Perform customer service duties on an as-needed basis, in

the case of a difficult transaction, during busy periods,

and/or for training purposes

. Supervise, mentor, train, coach, evaluate and develop staff

. Manage branch receivables, including negotiating payment

plans, collecting difficult account receivables, and

recommending accounts for referral to collection

. Manage the efforts of Branch employees in providing a high

level of customer service, including management of the

rental counter, customer flow, and telephone service, as

well as training by example

. Fort Worth branch was the largest in the DFW metro with

over 300 cars and the only branch that operated 7 days a

week

Skills

. Expertise in quality customer service and team member

training

. Outstanding communication skills and professionalism

. Extraordinary organizational skills and extensive knowledge

of administrative duties

. Proficient with Microsoft Office

. Ability to multi-task and operate under stressful

conditions

. Completed Aerotek Recruiter I and II Training

. Completed Aerotek/Enterprise Sales Training

. Completed 10-hour OSHA Training Course

Education Tarleton State University

. Graduated with a Bachelor of Science in Business Management

. Member of SHRM (Society of Human Resource Management)

. Participated in intramural basketball, softball, flag-

football, and tennis

References available upon request

Contact this candidate