Customer Service Manager

CHRISTOPHER PATRICK PORN

***************@*****.***

336-***-****

****-*** ********* ***

Wilmington, NC 28403

OBJECTIVE

To obtain a sales position to utilize my business

skills.

EDUCATION

B.S. Business Administration/Marketing/Entrepreneurship, Elon

University, Elon, NC

Graduation Date - May, 2008.

Student Athlete Honor Roll - Spring 2005, Spring 2006

Dean's List - Spring 2005

Pi Sigma Epsilon

PROFESSIONAL EXPERIENCE

Abercrombie & Fitch, Wilmington, NC

June 2008 - Present (Assistant Manager)

. Develop, train, evaluate, and supervise a staff of 50-100

individuals

. Perform budget and expense control, payroll and benefits

programs, product management and loss prevention programs

. Supervise and assist with decision making in all phases of

departmental functions including merchandising, sales

practices, customer service, budget control and scheduling

. Report to and communicate with Store Manager on issues of

store operations and employee management

. Create goal and action plans based on corporate goals,

guidelines and objectives

. Responsible for extensive visual merchandising and marketing

programs to promote new or discounted products

Warner Brothers / Sports Arc, Wilmington, NC

October 2008 - Present (Actor)

. Season Basketball Player - One Tree Hill

Abercrombie & Fitch, Greensboro, NC

December 2007 - May 2008 (Model)

. Sales Associate

. Cashier, Merchandiser, and Greeter

Diversified Cable, AuGres, MI

Summer 2007(Marketing Intern)

. Daily marketing activities

. Developed company brochure

. Participated in company trade shows and events

. Gathered Information for new patented product

Dunleavys Eatery and Pub, AuGres, MI

Summer 2007(Bartender)

Cincinnati Country Club, Cincinnati, OH

Summer 2006 (Pro Shop Employee)

. Provided customer service

. Managed member's golf equipment and course

LEADERSHIP

. Elon University, Men's Division I Basketball Team, 2004 to

2006 (Received full Scholarship)

. Participated at Team Camp to obtain team building and

leadership skills

CIVIC SERVICE

. Volunteer Coach for Youth Basketball team through Elon

University

. Teaching young children basketball basics at YMCA

. Basketball referee for Children's league at YMCA

OTHER

. Proficient in Microsoft PowerPoint, Word, and Excel

. Experienced in group presentations, goal setting and team

building skills

Contact this candidate