Human Resources Manager

Deborah A. Smith

********@*******.***

*** ****** ****** ****: 978-***-****

Andover, MA 01810 Mobile: 978-***-****

SUMMARY

A practiced Human Resources Business Partner with experience working for a Fortune 500 company, managing within corporate and

business unit environments. Maximized efficiency of programs, managed & mediated employee relations, designed & developed

programs and relationships, facilitated workshops; prepared multi-level communications; supported domestic and international

employees while establishing new functions and increasing diversity and implementing cost savings for company.

PROFESSIONAL HISTORY

CAREER DEVELOPMENT PRACTITIONER / MARKETING CONSULTANT January 2009 – Present

An independent consultant who provides career development and marketing services to individuals, small groups and businesses.

Assessing situations, identifying training and operational needs necessary to achieve customer satisfaction and customer loyalty.

Designing programs and providing advice to customers, giving them strategies and tools to manage their careers, plan career

transitions, find career information and enlarge customer base and market segment. Focus on areas in: career counseling, career

coaching, resume preparation, career planning, management development and training.

Procter & Gamble Company / formerly The Gillette Company December 1984 – August

2007

HUMAN RESOURCE MANAGER / /BUSINESS PARTNER 2005 – 2007

Attained success as a Business Unit Partner to the Vice Presidents and eight hundred employees located in domestic and global

locations and markets of the Global Supply Planning & Procurement groups. Influenced key decisions on organization

design and employee engagement as the HR member to the senior operating committee. Collaborated with HR

functional and regional leaders developing consistent Human Resource approaches taking into account local business

and laws.

• Improved Business Unit Expatriate practices to align with the corporate program and business unit needs. Experienced 100% compliance

• Created a Leadership Development process to identify development /succession plans for entry-level managers Based on business plans,

restructured Procurement department’s reporting relationships and revised job descriptions

• Developed metrics to assist senior managers in the determination of impact on the existing positions

• Prepared a multi-tiered Communications plan on the new organization design

• Developed workforce-planning reports showing attrition, promotions, and terminations for discussion at monthly Operating meetings

• Communicated guidelines & timeline for bonus & stock options programs ensuring accurate payouts

• Administered a variety of surveys to collect data about the employees

• Heightened level of employee moral through group meetings and incentive & reward programs

Special Assignment as a member of Gillette’s Integration transition team to Procter and Gamble

Instructed managers on the Human Resource model change from face-to-face model to self-service call center model. Delivered presentations of

the new compensation model and discussed the implementation. Trained the Business Unit employees on changes to benefits and the job posting

system through demonstration sessions. Lead the Time and Attendance conversion for non-exempt employees.

HUMAN RESOURCE GENERALIST – NORTH AMERICA VALUE CHAIN 2003 – 2005

Managed as the sole HR Generalist for six hundred employees located in the US and Canada. Specialized in employee relations work

that built diverse, collaborative relationships bridging across multiple teams, functions and organizations. Established an understanding

of customer needs leading to strong customer relationships, and the creation of solutions that increased customer effectiveness.

Managed talent management, policy roll out and interpretation, expatriate management, and relocation.

• Conducted the 360 degree feedback sessions for all level managers to support employee development and succession needs

• Identified the need to reclassify salaried exempt employees to hourly non-exempt to be consistent with the work being performed

• Headed the revitalization of the Diversity & Inclusion committee creating a Mission and Charter to align with the Corporate D&I

group

• Prepared a recruitment and development rotational program for the Global Value Chain in collaboration with key management,

establishing recruitment partnerships with local and national colleges and universities

• Established a Growth promotion program for non-exempt employees creating greater employee engagement and career opportunities

Deborah A. Smith - ********@*******.*** / 978-***-**** page two

SENIOR HUMAN RESOURCES ADVISOR – CORPORATE 2001 – 2003

Established this newly created position that provided business partner and human resources support for a broad range of issues

affecting the corporate client groups: Finance, Legal, Strategy & Business Development, Corporate Affairs, Human

Resources and the Medical departments. Successfully oversaw the HR Administrative process and handled day-to-day

issues involving all phases of employment, compensation, executive compensation, expatriate compensation and

employee relations for 200 employees.

• Maximized efficiency through two major downsizing and outsourcing initiatives of the Internal Audit and Travel Services

Groups

• Improved diversity in Business Unit by 30%

• Administered the diversity review process for the business unit reporting progress, gaps and opportunities to senior management

• Provided employee relations expertise to managers and employees working towards improved communications and problem

resolution

MANAGER, DIVERSITY RESOURCES - CORPORATE 1999 – 2001

Developed & systematized recruitment strategies, resources and programs that attracted and retained highly qualified minority and

diverse professionals across all Gillette U.S. business units. Increased the overall diversity population by 40%. Implemented a diversity

resource database to shorten the time-to-hire metric for diversity candidates. Optimally managed a $500,000 budget, streamlined

programs where necessary. Managed one full time employee and seasonal interns and co-ops.

• Led the development of an African Origin network for Gillette Corporate, and was the first co-President of the Network

• Centralized the way the company participated in the following diversity recruitment programs: The Boston Partnership, Women’s

Unlimited, Black Achievers, National Urban League, Martin Luther King Jr., Memorial Day Breakfast, National Urban League, National

Black MBA Association, and National Association of Black Accountants, etc.

• Developed, conducted and presented findings of a Needs Assessment which identified the minority / diversity recruitment needs

• Implemented a Business Case for the Diversity Resources group, providing a new recruitment methodology for diversity hires

• Selected top students as recipients of a $10,000 Gillette National Urban League scholarship to include an internship and a full time role

• Assigned as Gillette’s Corporate member representative to the Advisory Board at Roxbury Community College

SENIOR HUMAN RESOURCES REPRESENTATIVE - CORPORATE 1998 – 1999

Provided specialized recruiting for a new group within the Information Technology organization. Limited agency use through initiative

and creativity in hiring practices saving the company $300,000. Worked with management to ensure job openings had the best possible

applicants in a timely, appropriate manner by employing consistent selection decisions and a strategic recruitment processes.

Established customer service agreements, and communicated policies and procedures.

• Revamped the Employee Referral Program making it more competitive by offering sign on bonuses and vacation exceptions

• Led the Request for Proposal for a domestic background check company. Selected a vendor with the ability to handle high volume service

level, cost effectiveness and adaptability

• Developed a Career Planning guide for use by internal employees

OTHER GILLETTE EXPERIENCE 1984 - 1998

Assistant Manager Work/Life Programs Employee Services Manager

College Relations Assistant Training Assistant

Financial Credit Clerk

PROFESSIONAL AFFILIATIONS / SPECIALIZED TRAINING

- SHRM member - Certified DDI Instructor

- Women’s Unlimited, LEADERS Program graduate - Essential Facilitation Certification

- Leadership In Times of Change - 360 Leadership Mirror Certification

- Performance Consulting - GALLUP Training

Computer Skills: HRIS systems – PeopleSoft & SAP; Lotus Notes & Sametime; Microsoft Office Suite of Products

Education

Currently attending Cambridge College, Lawrence, MA. Anticipated graduation date: 2010.

University of Massachusetts – Boston; Northeastern University - Boston

Emmanuel College – Boston; Emerson College - Boston

Interest: Walking, Ice Skating, Dance & Jazz Music

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