Sales Customer Service

KRISTINE CICCONE

*** *. ******** *****, *** Angeles, CA 90020

Phone 310-***-**** Email: ***************@***.***

ADVERTISING PROFESSIONAL SUMMARY

Accomplished and results driven advertising professional with a strong

background in multi-media (online, print, magazine, TV/cable, radio).

Worked with emerging growth to Fortune 100 clients. Highly-experienced in

all aspects of the sales process, from pre sales - targeting to post sales

- implementation. Developed and implemented sales programs which

consistently met and exceeded all organizational goals. Firmly committed

to gaining the highest levels of customer satisfaction while improving year-

over-year and month-over-month revenue. Results-oriented team player with

an innate ability to utilize all resources from management, sales teams and

sales assistant to meet and exceed individual and team objectives. Thrives

in a fast-paced working environment. Met or exceeded net revenue goals up

to 125% on average.

PROFESSIONAL EXPERIENCE

UCLA -University of California at Los Angeles, Los Angeles, California

(2008 - Present)

Assistant to Principal Investigator - Part -Time

Provide administrative support to Principal Investigator and Post Doctoral

staff in science lab setting. Anticipate needed paperwork for all

requests, example, MTA at the Office of Intellectual property to Fund

Manager responsible, NIH grant spending reports and One Source documents

for spending government mandate.

. Prepare correspondence, scientific manuscripts and other scientific

materials.

. Correspond with other research sites and colleagues to retrieve

library references and citations.

. Organize, order and manage lab supplies and help maintain research

equipment.

. Coordinate accommodations and schedule faculty meetings for guest

speakers.

TIME WARNER CABLE, Los Angeles, California

(2008 - 2008)

Account Executive

Worked with media sales professionals, marketers, agencies and business

owners with innovative advertising solutions that are targeted and

affordable. Sold all products include advertising on cable networks (USA,

Discovery, CNN, ESPN, Fox News, Food, Bravo, TNT, TBS, etc.), local

insertion of commercials, and long format Video-on-Demand. Responsible for

new business generated through cold calling and competitive media

targeting.

Notable Achievements

. Met net revenue goal at 135%.

. Maintained customer service by in person meetings, current reports and

on going analysis.

. Grew territory $3,000 base to $40,000 in six months.

. Created marketing presentation for each client including video

elements.

INDEPENDENT CONSULTING WORK, Los Angeles, California

(2007- 2008)

Ciccone Media Consulting - Owner Proprietor

Developed and implemented marketing strategies that included goals,

timelines, messages, and materials. Experienced in all forms of marketing

project management to include: public relations media relations, social

media, website strategy, communications strategy and event marketing.

Responsible for consulting with clients regarding their needs, overseeing

program implementation, major account management, reports, and all aspects

of client relations.

Notable Achievements

. Gross billing exceeded $100,000 with select clients

. Clients: "The New Sanctuary", developed public relations media program

with live video training

. The New Home Center - Coldwell Banker - Grand Opening New Office, Press

Conference, and Media Buy.

. The Perfect Exposure Gallery, Art Gallery Framing, Alexandria Yoga -

Event and online marketing solutions.

THE LOS ANGELES TIMES, Los Angeles, California

(2001-2007)

Major Account Executive

Managed Donald T. Sterling account with 120+ properties. Responsible to

manage and up sell all products from print, online (apartments.com,

latimes.com, openhouses.com), magazine, special sections, event marketing,

contract negotiation, manage ad place, production for print and online

Maintain customer service, reporting and exceed all goals.

Notable Achievements

. Exclusive Rep. to the largest owner of Apartment Buildings in Los

Angeles, Donald T. Sterling Corporation, Also, managed other divisions of

advertising - Donald T. Sterling Foundation, NBA Los Angeles Clippers and

Los Angeles Clippers Foundation. Worked directly with CEO, Donald T.

Sterling.

. Consistently met target by 120% on average annually.

. Created Advertising Program for "Downtown Living Weekend". Generated

200k, 1st year. Grew 55% revenue

for the 2nd event.

. Project Manager "Downtown Living Weekend" with Downtown New, LA

Magazine and Downtown Los Angeles BID

FEDERAL EXPRESS, Los Angeles, California

(2000 - 2001)

Field Account Executive

FedEx Express uses a global air-and-ground network to speed delivery of

time-sensitive shipments. Duties included new business development,

account implementation and maintaining and deepening customer up sell

relationships.

Notable Achievements

. Exceeded all established net revenue goals by 115%.

. Working with primary account owners to identify goals for the customer

relationship, meeting or exceeding revenue

goals, creating and presenting business reviews to customers, developing

and maintaining relationships through an effective call

cycle, and supporting implementation by monitoring timelines and

identifying barriers to success.

US DIGITECH, Fort Lauderdale, Florida

Sales/Communications Manager

(1999 - 2000)

Responsible for sales, marketing program development, budget

administration, account management, technical client support, and client

relations to fortune 500 companies. Provided website and ecommerce

solutions.

Notable Achievements

. Managed local sales team (9), established training program for sales

associates, aligned policies and procedures, and introduced long-term and

tactical growth strategies, including new products, pricing, and

packaging strategies.

. Exceeded revenue goals by 135%.

MIAMI HERALD PUBLISHING COMPANY, Miami, Florida

(1996 -1999)

Advertising Category Specialist - print and online (herald.com,

elnuevoherald.com, homehunter.com, apartments.com)

Responsible for sales, advertising design, account management, advertising

campaign coordination, contract negotiation, customer relations, and other

related assignments in the Following Categories - Medical, Retail,

Entertainment, Non- Profit, Local Political and Real Estate.

Notable Achievements

. Salesperson of the quarter award 2Q, 4Q- 97 1Q, 2Q, 98.

. Recipient of Miami Herald Golden Achievement Award 1998

. Top Salesperson performance for Online University

. Successfully utilized new resource "Database" marketing for a

nonprofit theater to increase subscriber

base with direct mail.

EDUCATION

Bachelor of Science Emphasis in Criminology - The Florida State University,

Tallahassee, Florida 1994

SPECIAL TRAINING:

Stephan Shiffman

. D.E.I. Management Sales:

Anthony Robbins

. The Competitive Edge

Peter Lowe

. Success 97

Brian Tracy

. Maximum Achievement

. Advanced Selling Techniques

Miami Herald Publishing Company

. On-Line University

. Political Advertising

. Integrity Selling

Los Angeles Times

. Huthewaite "SPIN Selling",

. Salesforce.com

RE Salesperson License

. DRE 01811988

References available upon request.

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