Customer Service Administrative Assistant

Diane Gasca

*** *. **** ****** 925-***-****

Oakley, CA 94561 Email: ****@***.***

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OBJECTIVE: Seeking a professional position in which I may utilize my experience and skills

for future growth with a company.

EDUCATION: Heald College Hayward, CA Graduated: October 1998

Associate in Applied Science Degree in Computer Business Administration

SKILLS: Microsoft Programs Customer Service Data Entry

Typing 50 (WPM) Accounts Payable Telephone Etiquette

Internet Explorer Insurance Citrix Program

Reception Organized

Professional

Oakley Union Elementary District Oakley, CA November 2008-August 2009

EMPLOYMENT:

Classified Substitute On-Call

*Fill in substitute for school representatives when they are not present.

World Financial Group Brentwood, CA January 2007-April 2007

Trainee for Life Insurance

*Training to learn about life insurance

H&R Block Tax Services Brentwood, CA January 2006-April 2006

Client Services Coordinator

*Scheduled appointments and processed payments for customers.

*Printed clients checks from system to issue for tax refunds.

*Filed copies of tax returns and logged customer transactions .

Office Tech Staffing Agency Brentwood, CA December 2005-January 2006

Temporary Administrative Assistant

*Customer service in person and over the phone

*Created Spreadsheets for Office Manager.

*In charge of taking tenants to view apartments and rent payments.

John Hancock Insurance Company Concord, CA March 2002-August 2003

Bay Area Metro Agency/ New Business Coordinator

*Performed data entry to enter life insurance applications.

*Processed client payments and refunds.

*Filed declined applications.

*Reviewed medical requirements charts for clients applying for life insurance .

Ogden/ Menzies Aviation Ground Services South San Francisco, CA

January 2001-2002

Administrative Assistant/Accounts Payable/ Customer Service

*Processed accounts payable including data entry and customer calls

*Answered and directed all inbound calls on six lines

*Assisted with employee hiring and Human Resources Manager

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