Engineer Customer
Resume:
Jeffrey S. Bruning III
Round Rock, TX 78665
281-***-**** www.linkedin.com/in/jeffbruning *******.**@*****.***
Summary
Detail-oriented Business Systems Analyst with extensive experience with the
implementation and support of various applications in a complex systems
landscape including; eCommerce, EDI and B2B systems, data analysis, project
management, process documentation and researching/troubleshooting issues
related to back-end applications and enterprise class customer automation
systems. Dedicated professional who seeks out new challenges and quickly
adapts to change in any environment. An effective communicator with a
proven capacity to provide comprehensive research and analysis in an
accurate and detailed manner for complex issues across multiple systems
platforms and applications.
Platforms: Windows OS 95-Vista, UNIX, AS400
ERP Systems: Axway / Cyclone, EDIFECS, FileNet, GXS Enterprise Gateway,
HP Open View, SAP, Sterling Commerce, webMethods
Databases: SQL, MySQL, Microsoft Access, DB2
EDI ANSI ASC X12, EDIFACT
standards:
Software: MS Office Suite, MS Project, MS SharePoint, MS Visio,
Crystal Reports, Adobe Photoshop, AutoCAD, Lotus Notes
professional Experience
DHL Express, Scottsdale, AZ 2003 - 2009
Business Systems Analyst, eCommerce - US Business IT 2007 - 2009
Developed, documented and implemented processes for internal system and
application deployments using various Microsoft applications including
Visio, PowerPoint and MS Project. Acted as a liaison between IT and various
stakeholders and business groups including external customers and vendors
assisting in the creation of business requirement statements and
documenting functional requirements based on existing and newly defined
business rules. Integrated customized solutions for enterprise class
customers. Assisted Reporting Engineer with the development of SQL based
automated reporting tools. Engaged in and coordinated production issue
resolution efforts and provided detailed research, analysis and support for
various systems and applications, including legacy applications in multiple
mainframe environments, Axway Cyclone Interchange Gateway, MQ, GXS EDI
translator, Sterling Commerce Connect Enterprise EDIFECS analyzer and
webMethods Business Activity Monitoring.
Led and engaged in continuous team process improvement and system
enhancement initiatives, focusing on improved efficiency and automation
resulting in the reduction of revenue loss to 0.2% of shipments generated
by automated shipping applications and pushing data quality above 98%.
Recognized by peers and management as a subject matter expert in several
areas and as a 'Go To' person for difficult to resolve issues.
B2B Implementation and Support Engineer, eCommerce - US Business IT 2008 -
2009
Provided support and direction to customers and third party vendors with
the implementation of B2B applications. Configured client side applications
for communication and secure data transfer to AS2 gateway servers.
Administered customer and vendor web mailbox communities and trading
partner profiles.
Assisted in the successful upgrade of AS2 gateway components, improving
internal user quality and meeting vendor compliance with minimal impact to
customers.
Worked closely with Large Account Solutions and Customer/ Vendor
Implementation Mangers to successfully on-board several key customer
accounts.
Jeffrey S. Bruning III Page Two
DHL Express (Continued)
EDI Technical Analyst, eCommerce - US Business IT 2005 - 2007
Identified and corrected internal system and customer data anomalies.
Recovered and corrected customer EDI data, including manifests and billing
information, from customer premise system databases including SQL, DB2
using manual queries and through use of embedded tools such as Crystal
Reports. Provided active troubleshooting and resolved transmission /
connection related and data flow failures. Acted as 3rd level support for
customer premise applications and hardware.
Data recovery and correction efforts resulted in over $2.7 million in
recovered revenue through the 2nd quarter of 2005. Team recognized and
awarded DHL 'Above and Beyond' award.
Assisted with the successful transition of the EDI TSG team from Houston,
TX to Scottsdale, AZ including comprehensive training and process
documentation for the team. Recognized with DHL 'Above and Beyond' award.
End of Day Help Desk Lead 2003 - 2005
Managed team of 5 technicians responsible for the recovery of customer data
from all Legacy and New DHL shipping systems.
Pushed quarterly updates, via remote connection, to PC based shipping
applications to maintain compliance.
Provided comprehensive training to over 20 new employees.
Sigma - Genosys (Life Science Division of Sigma-Aldrich), The Woodlands, TX
2000 - 2003
DNA Production Supervisor 2002 - 2003
Managed team of up to 20 production technicians and coordinated with
maintenance technicians and assisted with instrument and equipment
troubleshooting and repair.
Provided comprehensive training for production technicians.
Monitored on-time delivery and production schedules to coordinate
productivity levels.
Encouraged and facilitated employee process improvement initiatives.
Conducted regular meetings with production technicians.
Team Lead, DNA Synthesis and Purification 2001 - 2002
Prepared, operated and maintained synthesis and purification
instrumentation. Organized production line, of 5 technicians running 16
stations, to reduce down time and insure consistent quality.
Monitored and provided documentation of shift productivity as well as
inventory and usage of chemicals for synthesis and purification
instrumentation.
Maintained highest shift productivity consistently approaching production
levels of 1st and 2nd shifts combined.
Lab Technician, DNA Synthesis 2000 - 2001
Performed synthesis runs according to production schedule as well as pre
and post cycle checks for each synthesis run. Performed basic
troubleshooting on synthesis instrumentation.
Tenneco Business Services, The Woodlands, TX 1998 - 1999
Imaging Technician
Provided digitally imaged documents accessed via FileNet and SAP for
various departments working in a paperless environment.
Audited and improved team efficiency in lieu of increasing volume, provided
documentation for regular team meetings.
Education
Lone Star College, Houston, TX
Houston Community College, Houston, TX
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