Customer Service Administrative Assistant

CHERYL HEIN, SPSM

***** ***** ***. #***

Rancho Cucamonga, California 91737

Home: 909-***-****

Cell: 909-***-****

**********@***.***

SUMMARY

I am a certified Senior Professional in Supply Management with five years

purchasing experience. I have a strong business background in a variety of

environments, strong customer service skills and a professional demeanor.

EXPERIENCE

LOMA LINDA UNIVERSITY, Loma Linda, California 2005 - Present

Purchasing Specialist

Responsible for selecting vendors, requesting quotes, negotiating pricing

and submitting purchase orders for the University's computer hardware and

software needs. Track pending orders and notify technicians of anticipated

delivery date. Receive and verify orders for accuracy, resolve order

discrepancies with the vendor. Bill users, code requisitions and submit for

reimbursement. Maintain hardware inventory and software licensing; and

provide inventory reports to Management. Implemented billing module within

existing call logging software, eliminating redundancy in ordering and

billing processes. Improved Year End Inventory Report by 18%.

Originally hired as a Help Desk Specialist, I established, implemented and

documented the University's Help Desk procedures. Provided technical

support to students, staff and faculty; trained Help Desk staff and

provided monthly statistics to Management.

CVS/CAREMARK Rx, Redlands, California 1999 - 2004

Senior Help Desk Coordinator

Provided technical and application support to user community. Established

issue priority and resolved locally or by remote access. Created and

maintained Meridian Voicemail accounts and distribution lists. Created and

maintained user profiles and knowledgebase articles in HEAT database.

Participated in staff selection, trained and mentored Help Desk staff.

Conducted annual customer service survey.

APPLE ONE, Temecula, California 1992 - 1999

Document Control Specialist, Eli Lilly

Help Desk Coordinator, City of Hemet

Human Resources Coordinator, City of Hemet

Administrative Assistant to the City Attorney, City of Hemet

Administrative Assistant/Planning & Engineering, Eastern Municipal Water

District.

PROFESSIONAL CERTIFICATION

Certified Senior Professional in Supply Management (SPSM), Next Level

Purchasing

Certified Support Center Team Lead, Help Desk Institute

Business Administration, Mt. San Jacinto College

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