Customer Service Insurance
Resume:
Leon D. Wong
SAN FRANCISCO, CA 94115 (415) 238-
3852
Self starter with excellent negotiation and communication skills, Good
organization skills and ability to multi-task, Strong time management
skills and ability to prioritize daily tasks, Team player who can readily
adapt to changing situations.
EXPERIENCE
CORNERSTONE STAFFING SOLUTIONS INC., Livermore, California
Dec 2008-Jan 2009
Transportation Department
. Route Driver, Transporting employees from parking lot to the mall and
back
MILLENIUM STAFFING SERVICES, Las Vegas, Nevada
Jan 2008-Jan 2009
Temporary Agency
. EMC World convention - Direct traffic during breakfast and luncheon,
assist with the seating, assist in the counting for attendance
. Encore Productions - Breaking down setups and packing up for FedEx Office
to move in, moving business equipment and furniture
. Encore Business Center - Clerical, cashier, and customer service, similar
to FedEx Office business center operations
. Las Vegas Convention Center - Coat and Bag check in and cashier duties
for CES and World of Concrete trade show
MDE, Henderson, Nevada
2007-2009
Driver
. Route Driver, Dedicated Runs, Pre-Trip safety inspections
. Test Drive new vehicles for operational problems; Engine problems,
Transmission problems, Electrical problems, ect.
. Refueling and Report any irregularities to site mechanic
. Class B CDL with passengers endorsement, 10 year DMV good safety record
MEDCO, Las Vegas, Nevada
2005-2006
Manage Care Representative
. Initiate and Process Prior Authorization / Coverage Review requests from
patients, physician's office, and retail pharmacies
. Process clinical criteria questionnaire regarding patient's medication
orders
. Analyzing, Evaluating, and Educating patients regarding their insurance
coverage
. Handling inbound / outbound inquires and escalated calls from patients
and health professionals
KAISER PERMANENTE, San Francisco, California
2001-2005
Pharmacy Technician/Cashier/Customer Service
. Help patients who are dropping off or picking up prescription orders,
Enter prescription orders into the computer, Create and update patient's
health and insurance information in the computer
. Assist the pharmacist, under direct supervision, in the practice of
pharmacy, in accordance with local, state, federal, and company
regulations
. At point of sale, verify that customer receives correct prescription(s)
. Communicate with insurance carriers to obtain payment for prescription
claims
. Complete weekly distribution center medication orders, place orders on
shelves, and verify all associated paperwork
. Prepare the pharmacy inventory, Prepackage bulk medications, Maintain
knowledge of loss prevention techniques, Shipping and Receiving
. Assist the pharmacist with filling and labeling prescriptions
. Communicate with prescribers and their agents to obtain refill
authorization
. Compound oral solutions, ointments, and creams
. Maintain an awareness of developments in the community and pharmaceutical
fields that relate to job responsibilities and integrate them into
practice
. Assist in training new employees, Assist other pharmacy technicians,
Assist pharmacist in scheduling and maintaining workflow
. Cashier and Customer Service duties
PROVIDIAN FINANCIAL, San Francisco, California
1997-2000
Non Phone Operations/OJT/Help Desk/Collections/Customer Service
. Analyzing, Evaluating, and Qualifying cardholders' accounts, Ordering new
credit cards, Streamline current operational procedures
. Manage service level and a variety of special projects
. Responsibilities include coaching, evaluating, developing, counseling,
and motivating associates for call center
. Ensure proper training to new hires and existing employees on various
programs, procedures and policies, communication techniques and related
skills
. Developing new and existing training materials
. Handling escalated customer calls, recovery accounts, account
maintenance, and inquiries
. Experience in MS Windows Office 97
Contact this candidate