Customer Service Sales

Evelyn Michelle Gonzalez

( Carr. *** Km.* Hm.* Membrillo Camuy PR 00627 ( Phone: 787-***-****

Email: *********.********@*******.*** or

********************@*****.***

Sales / Customer Service/Office Assistant

. Eight years of experience leading sales organizations and multinational

teams to exceed revenues and profit goals.

. Proven track record of driving million dollar growth and expansion when

assigned to lead business with a multinational company located in the

north area of the island (PR).

. Expert relationship builder, channel developer and negotiator.

. Strong command and experience leading international business with

bilingual executives within the USA north region.

. Project coordination experience with excellent interpersonal and

administrative skills.

Skills

Sales Strategies & Management Troubleshooting / Problem

Organizational leadership solving

Creative Team Leadership Inventory Management

Product Positioning & Branding ERP Knowledge in SAP, MAS90 &

Market expansion strategies QuickBooks

Administrative / Office

Support

Professional Experience

Office Depot - Boca Raton, FL

Inside Account Representative/Customer Service - Regional Sales (2006-2007)

Manage corporate marketing accounts and communications functions. Oversee

all sales and business development functions analyzing potential account,

initiating and closing the sale.

Selected Accomplishments:

. Proactively develop new customer contracts, review leads, protect

territory and participate in increasing revenue stream with current

accounts.

. Led interaction with inbound and outbound customers through meetings

identifying opportunities and new product possibilities.

. Provide support to the sales team ensuring that sales and services

objectives were met.

. Assist current and potential customers by providing key information

needed to make a purchasing decision.

. Leveraged strengths in cost-effective marketing management and vendor

negotiations to end each quarter an average of 8% business growth.

. Led the hiring of skilled associates

3A Press corp. - Lajas, PR

Marketing Consultant/Resident Buyer (2001 to 2005)

Develop sales programs for a variety of B2B clients ensuring the

introduction of our products. Lead the biggest account that represents 25%

profit for the organization.

Selected Accomplishments:

. Expanded client base by 60% in three years by consistently delivering

goal-surpassing marketing results and ensuring complete client

satisfaction.

. Assigned as a Resident Buyer to Hewlett-Packard's account in a pilot

program.

. Supported Supply Chain Organization within the company on expected

purchases and sales.

. Closed new accounts as a member of business development team, including a

$1.5M win from assigned multinational account (Hewlett Packard-Aguadilla)

. Earned recognition from executive client for communication deliverables

that targeted desired audiences and articulated the value of products and

services.

. Coordinated product knowledge and development through teaching.

. Lead monthly forecasts and short and long term product volume with H.P.

Commodity Managers.

. Managed new products with engineering platform delivering 100%

introductions on time.

V Suarez& co - Guaynabo, PR

Recepcionist/Office Clerk (1998 to 2000)

Responsible for answering phones, directing visitors, making travel

arrangements, scheduling, conferencing, managing office supplies and

equipment and processing mail.

.

Selected Accomplishments:

. Embrace and live the Company values creating a supportive environment for

employees.

. Delight our customers by meeting their needs or exceeding their

expectations.

. Maintain and update filing, inventory, mailing, and database systems,

either manually or using a computer.

. Assist department directors in administrative matters.

Education

Universidad Sagrado corazon

Santurce, pr

BA Business Administration

. Major: Tourism

Marketing Master Degree in Progress

. 12 approved credits

Contact this candidate