Customer Service Sales
Resume:
Connie Pinilla
******.*******@*****.***
Talent Acquisition Sr. Recruiter
Profile Summary:
Dedicated corporate recruiter with 12 years proven performance recruiting, screening and placing
all levels of employees in diverse industries both domestic and international. Highly effective
multitasker; able to successfully manage heavy workload with minimal supervision. Excellent
communication skills, excels in establishing strong customer service relationships.
Skills/Qualifications:
•Experienced hiring professionals with full cycle recruiting abilities in a fast pace environment
•Proficient with the following software: Sonic, PeopleClick, Taleo, Resumix, Microsoft Office
(Word, Excel, PowerPoint), Lotus Notes, Outlook, internet sourcing, PeopleSoft
•Knowledgeable with behavior based interviewing techniques MSI (Management Selection
Interview)
•Sourcing tactics: internet sourcing (Boolean search methods), cold calling, job fairs (college,
in house, off site), Linkedin, networking, search firms, diversity
•Experienced with international recruiting for Latin American countries; Fluent in Spanish
•Ten years of management experience
Career Profile:
Pacific Gas & Electric Company is the utility that provides natural gas and electricity to
approximately 15 million people throughout most of Northern and Central California; was funded
in 1905. Concord, CA
Contract Recruiter 2/2009 8/2009 and 12/2009 to 2/2010
•Developed innovative action and recruiting plans for PG&E’s Customer Care Division
handling up to 75 requisitions simultaneously.
•Assessed and interviewed Customer Service Representatives, Project Managers, Instructors,
Supervisors, Gas Service Representatives and administrative personnel including director
level assistants.
•Utilized the applicant tracking system Taleo; trained managers and internal candidates on the
system.
•Participated in two talent acquisition projects helping to improve the internal recruiting
process.
Netflix Inc. a video rental company funded in 1997 by Reed Hastings; has more then 100,000
movies titles in its catalog; is the world’s larges online movie rental service. Sunnyvale, CA
Contract Recruiter 2/2008 4/2008
•Partnered with the Operations organization to hire the highest caliber of talent and support
company’s growth
•Liaised with hiring managers to ascertain the specifics of a search, present candidates and
enable the search process to identify/screen/interview/assess candidates.
•Used creative networking techniques to generate candidates and build a candidate pipeline
across the country for the following positions: Operations Equipment Technician,
Operations Manager, Supervisors and Drivers.
AT&T Mobility/Cingular Wireless, is the second largest mobile phone company in the United
States, has approximately 79.6 million subscribers as of the second quarter 2009; is the wholly
owned wireless subsidiary of AT&T Inc. Pleasanton, CA
Contract Recruiter 4/2003 4/2007 and 9/2007 12/2007
•Managed high volume fast paced recruitment for the areas of Supply Chain, Network, Field
Test Engineers, Finance, Retail Sales, B2B and Indirect Sales.
•Used behavior based interviewing techniques assuring experience/skills were met.
•Responsible for the full cycle recruitment handling over 100 requisitions, hiring an average of
60 to 80 retail associates in a one month.
•Worked with 40 store managers, 4 area managers, two directors and the sales division VP to
accomplish the company’s needs.
•Complied with the Cingular Wireless hiring process which entailed: obtaining management
approvals, interview process, assessments, adhering to union guidelines, administering
drug testing and background checks.
Washington Mutual, (Providian Financial Corporation) was one of the leading credit card
issuers in the United States when it was sold to Washington Mutual in 2005; at the time of its sale it
had more than 10 million card holders. Pleasanton, CA
Contract Recruiter 3/2007 8/2007
•Administered full life cycle recruiting in the Call Center and Finance.
•Practiced innovative sourcing techniques to provide a pipeline of qualified candidates by using
popular recruiting trends to source candidates.
•Interviewed and assisted hiring managers with the interview process and following company
policies.
AAA Insurance is a 50 million member North American not for profit automobile lobby group,
service organization, and seller of vehicle insurance. It was founded 1902 in Chicago, Illinois.
Walnut Creek, CA
Contract Recruiter 2/2003 4/2003
•Scheduled and administered the assessment test for the Claims Coordinator Specialist’s
positions.
•Participated in the following recruitment activities: company job fairs, sourcing candidates,
conducting telephone screens and maintained applicant tracking systems.
•
AIS Transportation Security Administration base in Seattle was selected by Boeing Company to
provide training to up to 30,000 federal government employees for screening baggage at 438
airports in United States.
OJT Trainer 11/2002 1/2003
•Provided on the job training for airport baggage screeners as part of a federal government
project to train the new hires on operations, procedures and equipment usage.
•Traveled throughout the United States as part of a team to train 30,000 federal employees.
NCS Pearson/Transportation Security Administration (TSA) join project to process and recruit
more than 30,000 federal security personnel to perform airport screening duties and other
functions at each of the 438 commercial airports in United States.
Contract Staffing Specialist 8/2002 10/2002
•Part of the Federal government recruiting project to source, interview and hire airport
screeners for airports throughout the United States.
•Practiced extensive research and cold called the following organizations: Diversity,
Education, Faith Based, Government, Law Enforcement, Media Military and Social
organizations.
•Extensively traveled to application and assessment centers for participation in hiring process.
Cingular Wireless, (now AT&T Mobility), Pleasanton, CA
Contract Recruiter 9/2001 4/2002
•Developed recruitment and outreach plans collaboratively with hiring managers to fill
Outside/Indirect Sales, Store Managers & Retail Sales Associates positions using print
media and Internet job sites.
•Provided guidance to hiring managers and supervisors on acceptable employment practices
and EEO guidelines.
Shaklee Corporation is a privately held manufacturer and distributor of environmentally friendly
nutritional supplements, weight management products, beauty products and household products;
750,000 customers and distributors. Pleasanton, CA
Contract Recruiter 6/2001 9/2001
•Recruited for Packaging Engineers, Sr. Technicians, Copywriters/Editors, IT Project
Managers, Marketing Manager and Accounting
•Focused on working with hiring managers to develop creative, innovative solution to support
the company’s growth
Palm, Inc. was started to create a PDA for consumers, called the Zoomer in 1993; their new
operating system is webOS and a new device Palm Pre will be exclusive to the launch carrier
Sprint Santa Clara, CA
Contract Recruiter 10/2000 12/2000
1Recruited for Supply Chain, Marketing, Engineering, Manufacturing & Program Management
2Partnered with Vice Presidents and Directors to develop and implement a strategic plan for
the selection of high level candidates.
3Provided guidance on compensation package, immigration and relocation.
PeopleSoft, Inc. was a company that provided human resource management system (HRMS),
customer relationship management (CRM), manufacturing, financials, enterprise performance
management and student administration software solutions to large corporations, government
Pleasanton, CA
Contract Recruiter 2/2000 10/2000
•Recruited for Business Development, Indirect Sales, Human Resources and Product
Consultants for the ERP, CRM, EPM and ASP
•International recruited in Argentina, Brazil, Mexico, Colombia & Puerto Rico
•Demonstrated ability to develop sourcing and staffing strategy plans
Pacific Bell Wireless, (Cingular Wireless/AT&T Mobility), Pleasanton, CA
Staffing Specialist/Recruiter – 2/1995 2/2000
•Recruited for Management, Sales and RF Engineering positions.
•Trained hiring managers and staff on Resumix (ATS)
•Executed full life cycle recruiting from research, sourcing, behavioral interview, offer through
background check
•Two years of HR Administrative Assistant supporting five directors and eight analysts for the
Strategy and Business Development group at Pacific Telesis.
Additional Employment Experience:
Tiger’s Den Restaurant, Patterson, CA (1986 1995)
General Manager – Supervised staff of 16 including hiring, training, processing separations,
inventory and compliance with state laws, OSHA, bookkeeping, payroll and vendor relationships
Education/Training
Duran HCP Training – 2008
Languages & Boolean Search Methods & Server Architecture
San Francisco State University
Business Administration – Two Years
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