Customer Service Management

PATRICK S. UMALI

** ******* ******, ********* *

Jersey City, NJ 07306

e-mail address: **********@*****.***

Cell No. 201-***-**** and 201-***-****

CAREER OBJECTIVE

To seek for an employment in a progressive company where I could apply my extensive and practical experience in

finance, credit and customer service, achieve advancement through dedication and hard work and to help me grow

both professionally and personally.

WORK EXPERIENCE

Consultant – CITI Personal Wealth Management, New York City, NY, 2/16/2009 to 8/14/09 (6 month

assignment ended)

Employed as a consultant with a 6 month contract whose responsibilities included regulating retail accounts to ensure

that all margin calls were met, approved extensions on past due trades (including 15c-3 extensions) & ensured that day

trade calls are satisfied, Flagged accounts for 90 days restrictions, liquidations and funds on hand trading. Processed

journals, approved outgoing checks and fed-fund wires (client wire requests), received incoming checks and booked

them to corresponding brokerage accounts, Performed daily transaction and cash reconciliation, Researched and

resolved Trade Breaks (through exceptions report) while ensuring that checks are booked correctly. Researched

unsecured debits and if necessary wrote off unsecured debit or sent to collections. Pulled funds from CITI bank

accounts to brokerage accounts to pay for cash due trades and send demand letters on aged accounts.

Margin Specialist-HSBC Securities, USA Jersey City, NJ 11/2007 to 06/2008 (laid off 6/2/08 as Operations

moved to Buffalo, NY with no intentions of relocating during this time)

Primary responsibilities are Issuing Reg-T Fedcalls, Housecalls, NYSE calls, Daytrade Calls, filing extensions on

unpaid buys and sellouts on past due calls and trades. Other duties include approval of outgoing USD and Foreign

wires, checks, DTC and Euroclear Deliveries. Also processed huge volumes of journals from and into HSBC retail

accounts, HSBC-IPB collateral and affiliated accounts, Lastly approved Shares received via DWAC, DTC and

Euroclear and wrote off unsecured debits.

Reg-T Margin Specialist-UBS Securities, LLC New York, NY 01/2006 to 10/2007 (with fears of being laid off I

moved to HSBC)

Responsible for monitoring hedge fund accounts and ensuring compliance with Federal Reserve Regulations and

associated security laws. Performed the following functions for Hedge fund and Arranging accounts: Calculated Fed,

House, NYSE and Daytrade calls, analyzing time and ticks for possible daytrade violations, provided oversight of

daytrading policy( rule 431), monitored 90 day liquidation restrictions, issue extensions on past due trades, assisted on

the review and submission of margin excess and deficit figures for Australian Hedge Fund Accounts before submitting

reports to account managers overseas, adding special memos in accounts. Reviewed Margin excess and buying powers,

Reg-T, Reg-U, interacted daily with account managers, addressing daily exceptions, servicing and approving fed wires,

FX wires, DTC & Euroclear deliveries, SPO/PPO charges, DWACS and journals .

Margin Analyst- Private Wealth Management Department, Morgan Stanley and Co., Jersey City, NJ 09/2004 to

12/2005 (moved to UBS for career advancement)

Provided quality service to Business Units (branches) by ensuring due diligence on implementation of Reg-T Rules on

margin calls, day trade calls, implementation of Rule 431- Day-Trading Margin Rules, liquidations, extensions

including 15C-3, funds on hand and 90 day restrictions. Issued notices and collected cash dues from trades and fees.

Authorized outgoing wires, money fund redemptions and purchases, DTC and Euroclear deliveries. Claimed incoming

wires and transferred assets between customer accounts including IRA accounts, processed type journals. Charged and

reversed margin interest in US dollars and foreign currencies. Approved, posted and coordinated the movement of

foreign currencies. Established and maintained special internal memos on assigned accounts. Reconciled assigned

DVP accounts by ensuring no trade and cash breaks. Reviewed and resent all DVP D’Ks. Filed ACAT claims. Billed

and paid contra brokers on SPO charges. Processed write-offs on US dollar and foreign currencies. Provided accurate

answers to Business Units with regard to issues on interest charges from pre-payment, margin debit and FX

transactions, account documentation, letter of authorizations, available cash and margin excess, initial, house and

NYSE requirement on securities. Reviewed and resolved issues regarding safekeeping problems, margin and option

agreements, restricted securities, tech shorts, option violations and illogical debit balances.

Client Services Specialist-E*Trade Professional, LLC New York, NY 11/2003 to 08/2004 (position was moved to

Sacramento - had no intentions of relocating during this time)

Checked client’s submitted forms and documents (KYC) to open New Accounts, analyzed account history, activity,

equity, cash available & holdings to process Outgoing Wires & Checks, changed Rep Codes, researched client’s Credit

History thru Equifax, File Management of all E*TRADE active and inactive Day Trade Accounts. Account Analysis of

Day Trade Requirements & Margin Calls. Daily Blotter of all New Accounts, Change of Address, Checks, Outgoing

Wires, Account Closure, ACAT Accounts, Traders checked for Anti-Money Laundering & Rep Code Changes. Logged

Trader Ids Thru the NASD Website. Scanned, Imaged and archived all New Account Documents. Uploaded and Edited

all E*TRADE Professional Account, Trader & Branch Manager forms to company website.

Margin Office Temp for 3 month assignment-Instinet Clearing Services, A Reuters Company, Jersey City, NJ

09 /2003 to 11/2003

Processed Margin Calls, Extensions thru NASD web site, Journals, DTC Deliveries, sent Outgoing Wires & Checks.

Margin Customer Service Associate Pershing, LLC, New Jersey (laid off 3/25/03)

Division of Bank of New York Securities 12/1999 – 03/2003

Responsible for ensuring timely processing of correspondent requests, extension of credit, short sale & option

requirements, day trade requirements as well as interacting with broker dealer’s Back office operations & Sales

Assistants in a professional manner. Analyzed customer’s cash available, account holdings, margin requirements,

account history & account information, loan value of securities, liquidity, solvency and capacity to pay. Processed and

analyzed journals, deliveries, management fees, checks, federal funds.

Operations Associate/Cashier-Pershing Investment Management Services 02/2001 – 02/2002 (moved from the

Margin Department to Prime Brokerage to be well versed with Hedge Funds and moved back to the margin

department after our department stock loan department was taken by Credit Suisse)

Analyzed and processed federal funds, write-offs, journals, management fees & DTC deliveries for hedge fund

accounts. Quality checked all cashiering responsibilities, deliveries and check requests• Deposited checks & stock

certificates while ensuring accuracy on work flow.

Margin Floater-The Maggie Nelson Co., office temp for Pershing, LLC 12/1998 - 09/1999

Designated as a Margin Floater with duties the same as above which includes printing of pertinent margin reports,

sorting and sending out mail, distributing administrative wires and delivering important documents to correspondents.

TECHNICAL REFERENCE

Expert knowledge of ADP system, Pershing’s Net-ex Pro, Bloomberg, Excalibur, Microsoft Excel and Word.

EDUCATION

With MBA credits in Management Accounting, Management Math, Financial Management and Business Ethics- De

La Salle University, Manila Philippines. Graduated 1994, Bachelor Science in Commerce, Majored in Business

Management at De La Salle University, Manila, Philippines

REFERENCES

To be furnished upon request

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