Engineer Software
Resume:
*******@*****.***
Security Clearance: Secret
US Citizen
[pic] OLEG NEGINSKY
[pic]
Experienced IT / Telecomm Systems Support professional with an exceptional
combination of technical and communication skills. Able to bridge company
and clients interests. Extensive knowledge in consulting, assessment,
hardware and software testing, installation, implementation
and client training. Proficient problem-solver who visualizes business and
technical perspectives
to develop workable solutions. Highly organized and accurate with strong
analytic and presentation abilities. Capable of handling multiple tasks.
Exceptional collaborator.
SUMMARY OF QUALIFICATIONS:
. IT / Telecomm System Support Specialist with over 12+ years of
experience in TCP/IP, DNS, DHCP, IPX/SPX, NetBEUI, RRAS, FTP, VPN
networking protocols and services
. Expert in Windows 2000/XP/2003, Unix/Linux, NetWare operating systems
. Good working knowledge of MS SQL Server and Oracle databases
. Proficient in PL/SQL, VB, C/C+, XML programming languages
. Extensive experience in LTE/ CDMA/ EV-DO, GSM /GPRS, SIP, BSC/ BSS
/BTS
architecture and SS7/ SCCP telecomm protocols
. Extensive knowledge and hands on experience in Clarity PPM, MS
Project, WMS, Crystal Reports, ARCServe, RADCI, SabreView/32,
SabreSonic/ACSI NEC AIMWorX, and Active Voice software packages
. Experienced in utilizing network monitoring tools. Utilized GeoProbe,
SnifferPro, NetXRay, ProComm, HyperCom network monitoring tools for
troubleshooting and infrastructure administration
. Excellent skills in software / hardware testing and diagnosis, in
system configuration and installation, troubleshooting and repair of
servers, workstations, printers, switches, routers, phone switches
(PBX) and Voice Mail systems.
. Possess extensive knowledge of LAN/WAN networks. Good working
knowledge of DS-1, DS-3 type of connectivity
EMPLOYMENT:
08/2007-08/2009 Computer Associates, Inc., Plano, TX
Sr. Technical Support Engineer (Clarity Global Support Team)
. Managed on a daily basis 25-30 technical issues / cases reported by CA
Clarity PPM
(Project and Portfolio Management) clients.
. Solved minimum 15 to 20 cases weekly. Resolved Application Server
issues, Database Server issues, connectivity issues, application
performance issues for: Application Administration, Clarity Studio,
Time Management, Time Slicing, Clarity Datamart,
Financial Management modules based on Oracle or MS SQL Server
database.
. Served as an effective mediator between programmers, testers, quality
assurance team, application support team and end users that has
allowed for the period from 04/2008
to 04/2009 has closed 386 cases and has taken the seventh place
among 58 engineers.
. Analyzed clients Database. Exchanged necessary data utilizing FTP,
restored and tested clients problems / issues on virtual servers
in the company Test Center saving company's
money on used hardware
. Controlled and coordinated conference calls with clients, Dev and Tech
Support team
Use of various tools / Remote Desktop applications for troubleshooting
different issues
has allowed to reduce time of the solved problems in average on 20%
. Developed from10 to 15 new knowledgebase articles monthly, technical
documentation and job aids to simplify user support and to resolve
various system issues
Oleg Neginsky
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08/2006 - 06/2007 Tektronix, LLC (Contract), Richardson, TX
Systems Engineer (Systems Services and Delivery)
. Performed integration, test, and maintenance of GeoProbe
telecommunication network monitoring systems by utilizing working
experience in CDMA/EV-DO, LTE, GSM/GPRS, BSS/BTS, SGSN/GGSN
architecture and SS7 telecomm protocols.
. Carried out support and implementation of custom applications
(SpiServer, SpiStation, GeoProbe Apps) on Unix/Linux and Windows based
environment
. Provided Tier 1 and Tier 2 support for enterprise customers. Resolve
customer problems related to code defects, product configurations
(files or data), networking, platform, third party communications,
hardware configuration or other issues in systems operation in a
networked environment
. Successfully managed multiple projects with tight deadlines satisfied
clients expectations
. Independently prepared - completely assembled hardware and installed
software on 57 new GeoProbe for sending to client sites
. Coordinated efforts with other team members.
06/2005 - 08/2006 Siemens Government Services (Contract), Dallas,
TX
Principal Systems Field Engineer / Department of Homeland Security
(INS Texas Center)
. Provided Tier 1 and Tier 2 support. Troubleshoot and resolved
technical issues related to 50+ Servers/ 600+ workstations and all
peripheral equipment (printers, scanners, phones)
. Implemented and tested new required hardware and software releases
without downtime
Managed all data, hardware, and software requirements for over 600
end-users
. Managed and monitored trouble ticket Remedy database. Conceptualized
and maintained hardware and software inventory to ensure integrity and
License compliance.
. Analyzed infrastructure and provided technical support during
migration from Novell 4.2 /
/ Win NT 4 /2000 to Active Directory Win2003
. Used the Knowledgebase database for researching previous issues,
saving on average of
25% in the amount of time needed to fix the end-users problems.
. Controlled and represent training classes to end-users for software
applications and hardware, as well as new employee orientation
08/2004 - 04/2005 Sabre/Airline Solutions (Contract), Southlake,
TX
Network Systems Engineer - Sabre Communications Group
. Played key role in the Conversion of international airlines into Sabre
system
. Resolved different tasks in the shortest time communicated with
representatives of various levels beginning from technicians and up to
the top management. Organized and carrying out of meetings with Sabre
clients from conception to the final cutover.
. Managed installations and configurations of software packages and
various hardware for worldwide clients (USA, Germany, UK, Russia, and
Ukraine).
All tasks have been executed in short terms having met
expectations of clients on 100 %.
. Organized on-site and off-site training classes on the software
applications, organization of communication networks, technical
support and troubleshooting
. Prepared documents and ordered connectivity and equipment required
for real-time ATC
. Created and maintained implementation schedules and set up customer
billing structure
. Planned the preparation of Sabre systems technical support,
coordinated software versions (RADCI 2.8.7v2.5.0, Sabre View
32/6.0.b, ACSI, OADP)
05/2002 - 03/2004 Heartland Payment Systems, Frisco TX
Network System Analyst/Operator
. Controlled network monitoring and problem resolution with diagnostics
tools such as ProComm, SnifferPro, and PCAnywhere. Utilized Heartlands
custom built software designed to identify root causes for
daily/chronic issues of credit card processing
(AMEX, VISA, and MasterCard).
. Managed Storage Area Network (SAN) based on Unix/AIX and Windows 2000
/ 2003
Oleg Neginsky
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. Provided support with UNIX / Windows upgrade and installation process
of enterprise software and hardware.
. Designed in conjunction with the Database Administrator (DBA) a
mission critical disaster prevention and recovery plan, and performed
"mock" disasters for training.
06/1999 - 11/2001 NEC America, Inc., Irving, TX
Systems Engineer II, Corporate Network Group
. Managed installations, testing and troubleshooting of TeleManagement
solutions based on call operating foundation, which utilized Oracle
Database (PL/SQL) and MS SQL Server databases running on Win2K/NT
platforms. Exchanged necessary data using FTP
. Designed and implemented detail testing plans that resulted in the
reduction of post release software problems by 30%, while also
reducing delivery time of final product.
Coordinated with Development team to ensure an enhanced software
applications quality.
. Developed install / uninstall procedures that included upgrades,
patching of required 3rd party software products (OS Service Packs,
Oracle, browser, drivers) achieving significant saving (3 hours) of
engineering time on every installation.
. Created and customized variety of client specific reports against
Oracle DBMS in Windows environment.
. Installed and configured custom SQL Server 2000 database for remote
development team. Provided support for customers in Database
Connection modules (ODBC, OLE DB)
. Traveled to the customer sites that required critical hands-on
support. All problems in my area of expertise were corrected within 24
hours, 100% of the time
EDUCATION:
Southern Methodist University, Dallas, TX
School of Engineering / Networking Technologies
Richland College, Dallas, Texas
Microcomputer Software Technologies
School of International Business, Kiev, Ukraine
Course for Executive personnel on organization and
Management of foreign economic activities.
State Technological University, Simferopol, Ukraine
M.S. in Electro-Mechanical Engineering
PROFESSIONAL CERTIFICATIONS:
. Introduction to Oracle: SQL and PL/SQL
. TeLANophy / Active Voice
. NEC PBX NEAX 2400 System Administrator Programming 1 and 2
. NEC PBX NEAX 2400 IMX Installation & Maintenance
. NEC PBX NEAX 2000 IVS Installation & Maintenance
. Tektronix GeoProbe 101
. Tektronix GeoProbe Administrator
. Tektronix GeoProbe User
. CA Clarity Project and Portfolio Management (PPM)
. CA Clarity Application Administration Management
. CA Clarity Financial Management
. CA Clarity Time Management
. MCSA, MCP, A+, Net+
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