Project Manager Quality Assurance
Resume:
Ellen Osborne
Lebanon, NJ *****
**********@*****.***
Aleri, Inc
November 2008 - January 2010
Senior Technical Writer
. Senior Technical Writer for a software company focused on solutions for
the financial sector based on complex event processing technology.
Responsible for the maintenance and development of documentation for the
company's liquidity management and risk analysis products, including
content development and production of new documents for additions to the
product line. These include user guides, installation instructions, etc.
for each product. Products are deployed on Solaris and Linux systems,
with web application interface to Windows desktops. Documents are
developed in xml on Linux servers using the DocBook DTD and are
maintained in Subversion repositories for change control.
Highlands Regional Library Cooperative
October 2005 - October 2008
Program Coordinator
. Designed and planned technical and continuing education workshops for
librarians. Wrote course descriptions and marketing materials for the
Cooperative's services, concentrated on updating technology-related
offerings
S.C. Williams Library, Stevens Institute of Technology
January 2003 - September 2005
Information Services Librarian
. Maintained, revised and updated the library's web site, including content
revision, maintenance and streamlining and correcting the underlying HTML
structure of the site. Website was hosted on Sun servers, so knowledge
of Unix was required.
. Information literacy and research methods instruction and research
assistance for faculty and graduate and undergraduate students. Project
manager for the establishment of the university's institutional
repository.
Hunterdon County Library
December 2001 - December 2002
Technical services and Reference Librarian
. Cataloged books, monographs, serials and audio-visual materials,
including conversion of older records to modern format. Provided
assistance and instruction to patrons and colleagues on the use of the
internet, email and electronic resources.
Santa Cruz Operation
February 1996 - September 2001
Senior Technical Writer
. Responsible for the documentation for the UnixWare and OpenServer
Development Kit (UDK). The UDK includes the C and C++ compilers, the
graphical debugger, the C and C++ libraries, the C++ Standard Library,
the ELF and threads libraries, and development and profiling tools such
as cscope and fur. The UDK document set includes release notes and over
400 manual pages and several hundred pages of programming guides. It was
authored in both HTML and troff-based formats, and presented for web
browsing in HTML. Edited the Java Development Kit release notes and
manual pages.
. Key participant in the team which designed the tag set for the conversion
of the entire UnixWare 7 document set to an XML authoring system. This
team analyzed the document set with regard to both content and style to
devise an effective set of semantic tags. The resulting tag set provided
for
flexibility of presentation, portability to different print and online
formats, and the ability to search by keyword or usage.
. Member of the Content Architecture Team, which determined the topic
framework in which the documentation content was presented.
. Documentation project manager for SCO's contribution to Monterey-64, a
joint development project with IBM. Acted as liaison between the writing
teams of the two companies, including writing and updating the
documentation sections of the overall project plan, developing authoring
processes, and negotiating the division of responsibilities and
deliverables.
Novell, Inc. - UNIX Development Technology Group (formerly UNIX System
Laboratories)
November 1990 - February 1996
Technical Writer
. As a member of the C and C++ Language Development Group, wrote, edited
and delivered all documentation for the C and C++ compilers, libraries
and development tools. This included integration of information on a new
C++compiler into the doc set. Also responsible for the documentation for
the old AT&T/USL cfront C++ compiler and its libraries. That
documentation set included extensive release notes detailing the
development of the C++ language and standard, reference manuals,
programmer's guides and a collection of tutorials and selected readings
on C++ and object-oriented programming topics. Primarily responsible for
the development of internals documentation for the cfront compiler.
. Acted as a point of contact between the documentation group and the
various development groups contributing to the UnixWare Software
Development Kit. Developed and delivered the SDK Overview and
Installation Guide (release notes). Participated in the planning and
delivery of all SDK documentation to the integration process.
. Coordinated the review, update and delivery of the NetWare developer's
guide and API reference which were delivered as part of the UnixWare SDK.
. Responsible for the delivery and maintenance of documents in three source
formats: SGML, FrameMaker and troff-based macros. Participated in the
conversion of the troff-based UnixWare document set to SGML and browser-
compatible formats.
. Wrote and edited copy for marketing and sales collateral pieces, such as
product description sheets, direct mail pieces, articles, press releases
etc.
AT&T Pixel Machines
September 1989 - August 1990
Documentation Specialist
. Wrote and produced documentation for software libraries for the Pixel
Machine, a parallel architecture graphics processor. The libraries were
written in C in a Sun/UNIX environment. Primarily responsible for the
user guide, reference manual and release notes for a new image processing
software library. Participated in planning and implementing
documentation and training materials for the Pixel Machine's second-
generation product. Also participated in ongoing documentation creation
and updates for simulation, ray tracing and graphics libraries and a
software development toolkit. Participated in the preparation and
production of marketing materials and proposals.
InterACT Corp. (Advanced Computer Techniques)
August 1974 - September 1989
Documentation Manager, Technical Writer, Software Support
. Wrote, edited, produced and maintained documentation for the company's
compiler products. Each set of product manuals included a Language
Reference, User's Guide and internal system documentation. Compilers
included various versions of C, COBOL, Fortran, Pascal, JOVIAL, MUMPS,
RPG and BASIC, as well as symbolic debuggers. Some of these manuals were
required to conform to Department of Defense standards. Supervised a
staff of writers working on these projects.
. Wrote, edited and produced documentation for the company's network
management product, which provided connectivity among networks of IBM and
Honeywell systems and various peripherals.
. Wrote and participated in the design and production of various sales and
marketing materials, including product descriptions, ads, proposals and
the company's annual report.
. Wrote and maintained documentation for a variety of applications
projects, including data base management systems, home banking, human
resources administration, project administration standards and financial
systems.
. Participated in the testing and quality assurance of company products on
UNIX-based systems.
McGraw-Hill Corp.
1972-1974
Reference Librarian
BBDO, Inc.
1969-1972
Indexer and cataloger
Education:
BA, MLS - Rutgers University
Programming courses - New York University
Web design and programming courses - County College of Morris
Train the Trainer- New Jersey State Library
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