Sales Engineer

Matthew M. Miller

. *** Rosedale Ave Manchester, NH . *************@*******.*** 603-858-

2771

experienced product management professional

Assertive professional with five years of multi-faceted experience in

product management, marketing, promotional activities and customer

relations is seeking mid-senior level product management position. Proven

experience in growing organizations, and leading cross functional teams

along with the ability to multitask in a rapidly developing professional

environment. Demonstrated ability to meet and exceed targeted business

goals. Exceptional communication, leadership, and organizational skills

coupled with in-depth technical and project management knowledge.

Professional Experience

PRODUCT MANAGER, Sept. 2004 - July 2009

eCopy Inc. - Nashua, NH

* Established and maintain vendor relationships with current and new

vendors.

* Successfully launched three new vendors in an 18 month period, including

Fuji Xerox, Xerox and Kyocera Mita.

* Lead liaison in conference calls and point of contact for product related

inquiry with Japanese vendors such as Kyocera Mita and Fuji Xerox

* Distributed meeting minutes, action items, and schedule to senior level

staff

* Conducted follow up action item closure

* Created Product Requirements Document for vendor specific launches for

enterprise software

* Researched competitive products and conducted usability testing to

improve eCopy's product line to be more user friendly and improve feature

set

* Prepared and presented Power Point presentations on product updates and

technical trainings to Technical Support and Sales Team

* Support Sales Team with technical issues and enhancement requests

* Created and execute marketing programs that include customer

testimonials, trade shows, and email marketing

* Recruited beta participants through Sales team for internal and external

product testing

* Conducted weekly conference calls with beta participants and disseminate

feedback to Developers and Engineers.

* Increased product adoption rate by 30% through the creation of

promotional and incentive programs

* Produced technical documentation includes system requirements, new

features, known issues and how to install programs

* Produced mass emails to eCopy customers to convey product updates and up

and coming marketing campaigns, including trade shows and product surveys

TECHNICAL SUPPORT ENGINEER

eCopy, Inc, Nashua, NH

* Provided first level post-sales technical support to end users and

distributors. Interfaced and managed high profile customer accounts

simultaneously to acquire technical and business requirements

* Identify integration issues and recommend solutions

* Installed and configure third party applications in conjunction with

eCopy software products including web applications and enterprise

software

* Developed documentation to support the configuration requirements of

different applications.

* Recommend Engineering changes and/or enhancements to improve ease of

installation, setup and interoperability.

* Conducted successful training sessions for Ikon field personnel.

* Developed QA testing strategies for compatibility, functional and

regression testing

* Tester and evaluator for eCopy Desktop 9.0 Beta Program.

FINANCIAL REPRESENTATIVE Oct. 2003-Nov. 2004

Fidelity Investments - Merrimack, NH

* Identify financial strategies and opportunities for clients to enhance

customer satisfaction.

* Maintain accurate account information databases and manage multiple fund

transactions.

Education & certifications

Masters of Business Administration: Global MBA

Southern New Hampshire University, Manchester, NH

Graduation Date January 2011

Masters of Science in International Business

Southern New Hampshire University, Manchester, NH

Bachelor of Science in Marketing and Minor in Economics

Plymouth State University, Plymouth, NH

Microsoft Certified Professional

Certified System Administrator

Certified System Engineer

Daniel Webster College, Nashua, NH

technical Skills

Customer Relationship Management Training

Proficient in Microsoft Office and Adobe Acrobat

Document Management Applications

Customer Relationship Management systems

Pragmatic Marketing Training

Bug Tracking Software

Internet Savoy

Familiar with Agile and Scrum Methodology

Contact this candidate