Software Manager

Donovan Bradley

*** ***** ****, *****, ** *****

Cell Phone 214-***-****, *******.*******@*****.***

www.linkedin.com/in/donovanbradley (resume and profile)

Qualifications

Years of experience in providing support to users and conducting

software/hardware installation as well as training. Dedicated professional

who enjoys daily challenges and working with diverse groups. Excellent

communication skills which results in clear reporting and implementation of

solutions. Seasoned experience with Vista/XP and Windows 2003/Windows

2000/ Windows NT 4.0 Server, as well as Active Directory administration and

GPO implementation and configuration. Familiar with various types of

PC/Mac hardware and troubleshooting them, as well as other operating

systems.

Employment History

Sigel's Beverages,L.P. Dallas, TX

Director of Information Systems (August 2006-Present)

. Provide technical support and guidance on various technology issues

to twelve retail stores, four warehouses, and corporate offices

throughout the Dallas and surrounding metropolitan areas.

. Implementation of hardware and software patches/upgrades.

. Handle all I.T. aspects during construction of new stores.

. Windows 2003 Server administration/ Active Directory, Mail Server

administration, minor MySQL administration.

. Firewall configuration and maintenance (WatchGuard).

. Moderate level network administration and maintenance to

fundamental hardware troubleshooting and maintenance.

. Supervision of two employees, providing mentoring, training,

instruction, and delegation of duties and tasks to these employees.

Harcourt Regional Technology Center-West, Austin, TX

Technical Analyst III (April 2005-April 2006)

. Built base images for Business Units BCP (Business Continuity

Plan).

. Provided 3rd level support to Specialists.

. Provided Technology coordination and assisted in setup and

configuration at national sales meetings.

. Maintained business continuity plan and restore solution with

Symantec NetBackup.

. Provided advice and guidance to internal business units in hardware

and software decisions and solutions.

. Support internal clients with various desktop/network related

issues..

Bradley Computer Consulting, Corinth, TX

Owner/Operator (December 2003-June 2005)

. Troubleshooting, regular maintenance, upgrades, repairs, installs.

Etc.

. Provide IT/Network assistance to small/medium size businesses in

the area.

. Rollout and implementation of new systems and network/LAN

configuration and setup.

. Moderate configuration of security policies, Active Directory, and

internet filtering/monitoring.

. Research various issues and compile workable efficient solution for

a wide range of customers.

D.R.I. Enterprises Ltd.-David's Western Store, Decatur, Texas

Technology Director-All Stores (June 2002-December 2003)

. Migrating entire company to Windows based Point-Of-Sale system.

. Authored and implemented first company wide Internet and Email

usage policy.

. Documentation of network infrastructure.

. Migrated corporate office to Nortel based digital phone system.

. Setup, configured, and implemented spam filtering company wide.

. Implemented various auditing tools for policy adherence.

Harcourt, Inc., Fort Worth, Texas

Network Administrator (April 2000 - June 2002)

. Converted network to a complete Windows NT environment from Novell

NetWare.

. Build and configure new Compaq Proliant servers for use on the

production network.

. Configure Dell workstations for the production network.

. Setup a Windows NT/Windows 2000 Server/Novell NetWare 4.11 research

LAN.

. Tested Microsoft SQL 7/ SQL 2000 Server for use in the call center.

. Administration of Lotus Notes R4 and R5 server.

. Maintained day-to-day operation of the network as well as desktop

issues.

Support Analyst/Network Installer-Trainer (April 1998-April 2000)

. Installed comprehensive educational network software to networks

across the U.S.

. Flew to schools/sites throughout the U.S. to install/troubleshoot

educational network software.

. Analyzed software issues and assisted in creating fixes for these

issues.

. Tested various software titles on a variety of platforms to

replicate customer issues.

Knowledge

Hardware

Network

3COM, Linksys/Cisco Network hardware, Bay Networks switches,

Leviton, cabling, APC, Kingston, WatchGuard, Belkin, Wireless

Broadband Cards, Network cards, HP Network printers, many other

types and brands of network hardware/equipment (Please inquire

for additional information)

Workstation-PC

HP, Compaq, Sony, Dell, video cards, sound cards, modems,

memory, network cards, hard drives, floppy disk drives, DVD-ROM

drives, CD-ROM drives, CD-RW, DVDRW, local printers, mice,

keyboards, speakers, Digital Cameras, various peripherals

(Please inquire for additional information)

Workstation-Mac

Various Macintosh workstations, iMac, Mac mini, G series, Mac

Book

PDA/Devices/Mobile Software

RIM BlackBerries various models, Samsung, Motorola Q. MS

Active sync, BlackBerry desktop manager, Windows Mobile 5.0 and

6.0, BlackBerry OS v. 3.9 to 4.x. (Please inquire for further

detail)

Software

Server

WatchGuard Policy Manager, Acronis Disk Director, BackUp Exec, M-

Daemon Mail Server, McAfee Enterprise Anti-virus, various

other Enterprise software applications (Please inquire for

additional information)

Workstation

Microsoft Outlook/Outlook Express, Mozilla/Firefox/Thunderbird,

Internet Explorer, Google Chrome, Symantec Anti-virus 4.x, 5.x,

7.x., etc, Mc Affee Internet Security/Anti-virus, Personal;

Firewall, Microsoft Office 97/2000/XP/2003/2007, pcAnywhere,

Adobe products, Meridian Terminal Emulation software, Macromedia

Flash and Shockwave, Spybot, Adaware, etc. Many other software

applications

Operating Systems

Novell NetWare 3.x, 4.x, 5.x, 6.x, Windows NT 4.0 Server and

Workstation, Windows 2000 Server and Workstation (Active

Directory), Windows 2003 Server, MS-DOS 5 and up, Windows 3.x,

Windows 9X, Windows XP Professional and Home editions, Windows

Vista Home/Premium/Business/Ultimate Edition, OS/2 and OS/2

Warp, Mac OS 6.x, 7.x, 8.x, 9.x, and 10.x (Tiger, Leopard),

Ubuntu Linux, (Please inquire for additional information),

BlackBerry OS v3.9-4.2, Windows Mobile 5, 6

Education and Training

Attended classes at the University of North Texas, Computer Science Major

Working towards a Bachelors Degree in Computer Science

Certifications

Currently studying for MCAS Certification

MCSE--Windows 2000 Track (January 2001)

Contact this candidate