Customer Service Sales
Resume:
PROFESSIONAL HISTORY
**** - ******* ********* ***** *******
Office Depot, Inc.
Description of Responsibilities:
- Recruiting, Hiring, Training, Development, and
Management of employees.
- Scheduling for entire store staff.
- Loss Prevention, Daily Operations, Cash Handling,
Store Safety and Security.
- Driving sales numbers and drawing new clientele.
- Procurement of goods and services per store needs.
- Inventory and Receiving of product.
Other Achievements:
- Opened and developed 2 new stores in Southeastern
Wisconsin.
- Assisted in the opening of 2 other new stores in
Southeastern Wisconsin.
- Sent to other locations to help train staff.
- Helped the revitalization of current location to
maintain and grow market share.
- Employee of the Month 8 times.
2004 Corporate Account Executive
PC Mall Business Solutions
Description of Responsibilities:
- Business to business telephone sales of
computer/network equipment and software.
- Worked directly with IT and purchasing staff of
companies across the country to find IT solutions
that fit their needs.
- Client acquisition and retention along with account
management.
1999 Electronic Distribution Help Desk Coordinator
The MarkTravel Corporation
Description of Responsibilities:
- Responded to Electronic Distribution User inquiries
via telephone and advised them on how to use their
systems and/or correct problems.
- Reported system errors.
EDUCATION
1998 - 2001 Milwaukee Area Technical College
Associate Degree in Applied Science
Microcomputer/Network Specialist
Programmer Analyst
1997 - 1998 University of Wisconsin, Platteville
Major: Industrial Technology Management
1993 - 1997 Whitnall High School - Greenfield, WI
High School Diploma
PROFESSIONAL SKILLS AND QUALIFICATIONS
- Computer/Network Hardware Installation and
Troubleshooting.
- Proficient in all versions of Microsoft Windows/Office.
- Programming in Visual Basic as well as other programming
experience.
- Basic working knowledge of Microsoft Server based
applications.
- Graphic Design including experience in Adobe Photoshop.
- Website Design and Hosting including Dreamweaver,
Fronpage, and HTML.
- Some Experience with MAC OS and Linux
- Direct, Business to Business, and Consumer Sales.
- Local Marketing Tactics.
- Recruiting and Staffing.
- Employee Management and HR basics
- Understanding of Business Financials and Accounting.
- Excellent Customer Service and Communication skills.
Kevin A. Odle
*******@**.**.***
2519 S 96th St
West Allis, WI 53227
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