Sales Customer Service

experience

Sprint NExtel Corporation Reston, VA / OVERLAND PARK, KS

*/** - ******* ******* / **** President - Telesales

*/** ******* $300 million P&L, and generated $2.7 billion of annual revenue,

4/07 - contributing over 10% of Sprint Nextel's wireless business.

4/09 Reported to President, Sales & Distribution, and was directly responsible

for Division comprised of 5,600 employees (union and non-union) in Sales,

Marketing, IT, Operations, Finance, Human Resources, Quality Assurance,

and Training in seven countries.

Reduced costs by $120 million annually (40% of budget) and consolidated

service centers from 25 to 15 sites.

Increased customer acquisition/retention by 130% and migrated from

order-taking to solution-sales framework.

Operations team handled all customer post-sales support for approximately

four million annual transactions completed in a virtual sales environment

(Web, Telesales and Online Authorized Retailers).

Customer Satisfaction Ranking improved from 4th to 1st among four major

wireless carriers (1Q07 to 3Q08).

Youngest Executive (Age: 33) at the Company; consistently ranked in top 5%

1/06 - of peer group and promoted more quickly than other participants in

3/07 advanced management rotation program.

Director of Staff Operations - Office of the President, Sales &

Distribution

8/04 - Worked with President and eight direct reports to create, prioritize, and

12/05 execute strategies to meet aggressive financial and operational targets

for overall division.

Market Manager - High Speed Data (Consumer Product Marketing Division)

Led 35-person cross-functional team responsible for launch of EVDO,

Sprint's wireless high-speed data network.

Responsible for EVDO marketing plan, including pricing, positioning,

branding and communication strategies.

Drafted and managed consumer technical product specifications through all

phases of service development, up to and including successful national

roll-out in November of 2005.

Initiated and completed cell-site selection process with Engineering,

Network and Sales & Distribution groups.

6/03 - MCKINSEY & COMPANY Palo Alto, CA

8/03 Summer Associate

Assisted on worldwide cost-reduction effort for $10 billion services

division of Fortune 50 technology company.

Created business plan for $2 billion joint venture between U.S. and

Japanese semiconductor companies.

9/99 - TICkets.com, Inc. IRVINE, ca

8/02 Vice President, National Call Center Operations

2/01 - Reported to President/COO, and managed 2,200 employees in Sales, Customer

8/02 Service and Distribution Groups.

Reduced operational expenses by over 40% in largest cost center for the

company, while improving close rates by 65% and driving significant

improvements in overall customer satisfaction.

Developed organizational structure, processes, and management reporting

requirements that allowed division to understand cost implications of

decisions, respond to daily business fluctuations, and maximize

efficiency.

Oversaw the entire life cycle of customer service programs from project

definition through resource planning and implementation to cost/benefit

analyses and impact evaluation.

6/00 - Orchestrated telesales and support for all clients, including Major League

1/01 Baseball and 2002 Winter Olympics.

Vice President, Strategic Operations

Reported to President/COO and executed action plans with business unit

heads to better utilize existing resources, eliminate unprofitable

9/99 - businesses, and improve internal procedures and processes.

5/00 Youngest Executive (Age: 26) at the company (Nasdaq: TIXX - acquired by

Major League Baseball in 2005).

Director, Business Development

Identified and evaluated business opportunities and technology platforms

to broaden and deepen distribution relationships, form and strengthen

strategic alliances, and increase access to ticket inventory.

Executed firm's consolidation strategy to build recurring revenue base,

enhance competitive position, and take advantage of multiple-expansion

opportunities through private transactions.

experience

J. H. Whitney & co. stamford, ct

8/98 - Associate, Venture Capital

8/99 Investment professional of one of the nation's oldest private equity firms

with over $2.5 billion of capital under management, focusing on the

Internet, communications, healthcare and transforming industries.

Negotiated and executed all aspects of potential new and follow-on

investments including valuation analysis, deal structure, financial due

diligence, market analysis, and senior management assessment.

Advised and worked actively with portfolio companies to evaluate strategic

alternatives including acquisitions, financings, and adjustments to

operating strategies.

Streetwise Partners: Mentor/Tutor in program to help welfare recipients

attain employment in NYC area.

7/96 - morgan stanley & co., Inc. New york, ny

7/98 Financial Analyst, Mergers, Acquisitions and Restructuring Department

Advised domestic and international clients on acquisitions, divestitures,

restructurings, and recapitalizations in the defense, technology, forest

products, automotive, marketing services, and aerospace industries.

Designed valuation, merger, recapitalization, and leveraged buyout

analyses and presented these analyses both internally and to client senior

management.

Performed extensive due diligence, completed strategic evaluations,

prepared offering documents, and developed senior management

presentations.

Mott Hall Program: Co-head and teacher of finance class for

underprivileged eighth graders in Harlem.

Valerie Fund: Co-head of fund-raising effort to benefit children with

blood and cancer disorders.

9/94 - The Charles River Growth Fund Cambridge, MA

5/96 Co-Founder and Co-Managing Partner

Co-founded student investment fund and pooled capital to analyze and

invest in small-cap securities. Achieved an 85% annual return on

investment over two years; $34,000 total portfolio value.

Managed all securities transactions and compiled weekly financial updates

on portfolio.

Doubled limited partnership to 25 individuals within the Harvard

community.

education

8/02 - HARVARD BUSINESS SCHOOL bOSTON, ma

6/04 Master in Business Administration degree, June 2004. Elected Section B

President. Selected as an HBS Admissions Ambassador. Member of

Entrepreneurship Club, Outdoors Club, and High Tech & New Media Club.

9/92 - HARVARD University Cambridge, ma

6/96 Bachelor of Arts degree, cum laude, in Economics. Awarded Harvard College

Scholarship for academic achievement of high distinction. Quarterback on

Varsity Football Team; 3-Year Varsity Letterman. Member of Student

Admissions Council, Senior Gift Executive Committee and Crimson Key

Society.

1/92 - oxford University, magdalen college oxford, england

3/92 Read tutorial in nineteenth century British literature, Hilary Term.

9/86 - HARVARD SChool North hollywood, Ca

6/91 Distinguished Leadership Award and Faculty Award presented at

Commencement. Second Prefect (Student Body Vice-President). President of

Forensics Chapter (Largest in nation, 580 members); Forensic All-American.

Co-Editor in Chief of nationally-ranked school newspaper. Admissions and

Alumni Committees.

personal Director of Proginet Corporation (OTCBB: PRGF).

Married and fourth of five brothers. Enjoy travel, team sports, cards,

river-rafting, and backgammon.

Contact this candidate