Project Manager Quality Assurance

CRAIG STILLMAN

** ******** ***** ( Plainview, NY 11803

516-***-**** ( **************@*****.***

SENIOR-LEVEL IT PROFESSIONAL: Business / Systems Analyst

Diligent, seasoned IT executive with 20+ years' progressive experience

performing in successful analysis roles for industry-leading and Fortune

500 organizations. Instrumental in bridging the communication gap between

programmers and end users. Adept at leading process improvement

initiatives, developing complex databases, and creating mission-critical

reports. Dedicated to cutting costs, enhancing productivity, improving

quality, and providing exemplary user support. BS in Business; MS in

Information Systems. Six-Sigma Green Belt. Areas of expertise include:

Engineering Solutions ( Quality Assurance ( Root Cause Analysis ( Systems /

Business Analysis

3rd-Party Vendor Management ( Product Development ( Website Development (

Project Management

Executive Reporting ( Records Management ( Problem Solving (

Troubleshooting

Service Level Agreements (SLAs) ( Database Development ( Presentations

Six-Sigma Process Improvements ( Metrics Analysis ( End User Support

Compliance ( Process / Procedural Documentation ( Auditing

PROFESSIONAL EXPERIENCE

CAPITAL ONE BANK, Melville, NY ( 2008-Present

Fortune 500 banking operation with 700+ branches across the US; 25K

personnel.

Engineering Solutions Manager, IT Manager

Develop and document all IT-related processes and procedures, resolve

compliance-related issues, and serve as Bank IT Risk Office Liaison.

Provide monthly IT reports, maintain server inventory database, and manage

3rd-party vendors such as IBM. Perform on- and off-site server tape backup

audits. Assist in selection process for RFPs,and evaluate SOWS before final

contract with vendors.

Key Contributions:

. Improved patching compliance for servers from 8% to 80% within 6 months.

. Boosted accuracy of server inventory database (HPSD) from 65% to 95%.

. Slashed costs $85K by decommissioning software that was not being

utilized.

. Introduced tape backup monthly forum for colleagues in North and South

to exchange ideas, pool resources, and improve processes.

STANDARD AND POORS, New York, NY ( 2006-2008

Rating agency and data provider with 20K+ personnel.

Data Quality Associate

Recruited to serve as the Project Manager for a BPM policy improvement

project and create an Access-based database. Liaised with legal department

to develop SLAs for vendor performance metrics. Created monthly and ad hoc

competitive analysis reports. Conducted root cause analysis on data issues

based on accuracy, completeness, and timeliness.

Key Contributions:

. Earned Six Sigma Green Belt for participation in BPM project focused on

improving analyst compliance.

. Created an Access-based database to house data and generate automatic

monthly data reports.

. Developed an internal data quality website utilizing Sharepoint that was

used by upper-level executives to house monthly metrics.

cont'd...

CRAIG STILLMAN ( Page 2 ( **************@*****.***

MERRILL LYNCH & CO., INC., New York, NY ( 1999-2006

Investment banking organization with 60K personnel.

Technology Vendor Manager, VP ( 2005-2006

Promoted from Corporate Records position to collect data from multiple

lines of businesses to create Quarterly Vendor scorecards for CEO and other

Executive Management to utilize during vendor negotiations. Created

Executive briefing reports on demand that assessed technology contracts

based on SLAs/KPIs.

Key Contributions:

. Selected to serve as a pioneer in the newly formed group, Technology

Vendor Management.

. Played integral role in designing the Access database with a 3rd-party

consulting firm; managed database after it was built.

. Produced 10-page+, error-free executive briefing reports at a moment's

notice and on-demand.

Thomson Financial, New York, NY ( 1994 - 1998

Financial data provider with 44K personnel.

Quality Assurance Analyst ( 1996 - 1998

Promoted from Special Projects Analyst position to work on a $3mm

initiative to incorporate 13 window based products into one web based

product. This involved supervising company name matching project,

investigating and preparing reports concerning competitors' products,

performing QA analyses of functionality, accuracy, speed, integrity, and

general responsiveness of product, designing client usage statistical

reports and interacting with client support, sales, programmers, and

various data providers

Key Contributions:

. Selected to serve on a $3mm initiative

. Created entire SDC report collection utilizing SQL.

MERRILL LYNCH & CO., INC., New York, NY ( 1989 - 1994

Investment banking organization with 60K personnel.

Market Research Database Analyst

Utilized several on-line dynamic database services to produce historical

studies in domestic & international financing techniques, internal

analysis, and client presentations. In addition, prepared appropriate

market share reports reflecting Merrill Lynch's strengths and weaknesses,

monitored new issues market to ensure accuracy of information financial

databases released to media and provided league tables and reports to all

Merrill Lynch institutional offices worldwide

Key Contributions:

. Provided vital deal related information to analysts and bankers.

EDUCATION

Master of Science in Information Bachelor of Science in Business

Systems

Pace University, New York, New York SUNY College at Buffalo, New York

CERTIFICATIONS

Six Sigma Green Belt ( Web Master Certificate

Certified Risk and Compliance Management Professional (CRCMP)

TECHNICAL PROFICIENCIES

Photoshop ( Adobe Exchange ( Macromedia Director ( Microsoft Access (

Microsoft Excel ( Microsoft Windows NT( Microsoft Word ( UNIX ( SQL ( DHTML

( HTML ( CGI-Perl ( Javascript ( Visio Sharepoint ( Crystal Reports ( HPSD

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