Project Manager Management

MITCHELL DICKERMAN

*** ********** ***. • W est Newton, MA 02465

617-***-**** • **********@*****.***

EXECUTIVE TECHNOLOGY MANAGEMENT: Senior IT roles

Pragmatic, multifaceted, technology specialist with distinguished management experience leading

operations, IS rollouts/projects, technology procurement operations, project deployment, and application

development and integration for high-growth organizations. Repeated success guiding sizeable, cross-

functional teams in the launch of leading-edge technical solutions driving business processes. Strong

communicator; experienced in requirements gathering, needs assessment, and business process

documentation. Adept at managing budgets during both boom and bust cycles.

• Multiple project accomplishments; with experience demanding and delivering the highest standards

of excellence in application deployment and technical project management.

• Combines a solid history of accomplishment in restoring low performing units to high performing;

exhibits confidence and trust in teams. Delivers charismatic and straightforward leadership.

IT Strategy & Execution • Organizational Design & Restructuring • Process Improvement • Vendor &

Contract Negotiations • Risk Mitigation/Management • Proposal/Contract Development • Database

Management • ERP Systems • Application Development Management • Project Management

Superior Communication Skills • Staff Development & Retention • Relationship Building

Technology Platforms: • Microsoft Windows Server • Microsoft Exchange • Microsoft SQL • Linux

• VMWare • Peoplesoft • Lotus Notes • Microsoft Sharepoint • Business Objects • Oracle

PROFESSIONAL EXPERIENCE

CRICO/RMF, Cambridge, Massachusetts • 2008-2009

A medical malpractice insurance provider with 130 employees covering the Harvard affiliated hospitals in

the Boston area.

Consultant, Interim Chief Information Officer (CIO), Information Systems

Contracted to provide executive management of a $5M budget and 30 IT professionals including 4 direct

reports. Led and managed both on-shore and off-shore software development, including a remote team in

India, of commercial Claims, Underwriting and data analysis systems. Also responsible for project

management and business analysis, technical services, helpdesk and network administration.

Notable Accomplishments:

• Developed 2009 budget and cut costs while providing a long-term IT vision.

• Guided general IT controls and security audit including remediation actions.

• Performed assessment, evaluation and enhancement of the entire department – personnel, hiring

process, salary recommendations, business alignment, and all internal processes.

• Removed roadblocks from key strategic projects resulting in an enterprise web strategy, application

development improvements and a cutting-edge Intranet design.

• Restored confidence in IT leadership within the department and organization.

• Championed the use of new technologies - VMware and virtual servers for enhanced disaster

recovery and Sharepoint for web content management & electronic content management.

Independent personal and business projects • 2007-2008

Primary caretaker of my 3 young children to support my wife’s growing consulting business. Handled

financial, IT and operations for her business.

NETWORK HEALTH, Cambridge, Massachusetts • 2006

A non-profit healthcare company with 250 employees; one of 4 Medicaid providers in Massachusetts.

Senior Director, IT

Chief executive management of a $7.5M budget and 30 IT professionals. Led and managed software

development with oversight of informatics and reporting, network and data architecture, and technical

services. With 3 direct reports, propelled and led IT resource management, strategic planning, and

procurement/planning. Served as critical member of the Senior Leadership Team.

Notable Accomplishments:

• Identified and resolved an erroneous claims processing system implementation, bolstering efficiency.

• Triggered 40% savings in annual telecom expenses by re-engineering processes.

• Instituted and established departmental policies and procedures, enhancing data security/integrity.

• Overhauled and expanded the use of Business Objects to improve self-service reporting.

Contd…

MITCHELL DICKERMAN • Page 2 • **********@*****.***

BRANDEIS UNIVERSITY, Waltham, Massachusetts • 2005-2006

Research university with 3500 undergraduates and 1500 graduate students.

Information Security Director

Rapidly assigned increased authority due to excellence as a security consultant. Mitigated risks and

managed business processes, policies, and audit procedures. Reporting to the CTO and CIO, aligned

technical and business goals. Cultivated and built alliances; served as project manager leading major

deployments and rollouts. Evaluated, assessed, and monitored projects to determine resources and

deliverables. Audited information security infrastructure and implemented recommendations.

Notable Accomplishments:

• Identified the need for disaster recovery plan while creating and integrating a secondary server room.

• Directed the generation and implementation of campus-wide information security policies and

initiatives.

• Orchestrated a seamless on-line ticketing application upgrade.

• Verified firewall and ACL management policies, IDS, and identity management processes.

• Served as project manager for credit card processing vendor standardization.

HILL HOLLIDAY CONNORS COSMOPULOUS, Boston, Massachusetts • 1998-2004

One of the top advertising and marketing providers with specialties in the financial and technology

industries. 300-600 employees in Boston and 800+ nationally.

Chief Information Officer (CIO)

Promoted from MIS Manager within 9 months, leading IT compliance, process re-engineering, and

resource management. Managed 20+ employees, managing budgets exceeding $4M. Supported voice

and data communications, network services, technical services (LAN/WAN, network and data

architecture) as well as audio-visual support and custom reporting. Coordinated resources for 800 users

in 6 offices. Sustained and managed strategic vendor relationships, outsourcing providers, consulting

engagements, and customer relations management. Supported global contracts and best-practice

planning/procedures. Verified and assessed Sarbanes-Oxley IT review and completed remediation.

Notable Accomplishments:

• Retained top 6 MIS employees throughout tenure providing growth opportunities and challenges.

• Strategically managed $4M annual capital and expense budget, and software/hardware acquisitions.

• Seamlessly integrated two acquisitions, one of 125 staff and another of 250 staff.

• Generated 20% savings in telecom expenses by re-negotiating and streamlining contracts.

• Championed a $1M agency-wide network systems upgrade to faster architecture.

• Launched a PeopleSoft/Oracle web-based time sheet system, realizing a 30% increased efficiency.

• Incorporated an expense system, which subsequently reduced expenses by $100K.

** ** **

Career Note: Additional experience as Manager, Information Technology, for IBC Financial Data

(1997), Director, Operations and Information Systems, Commercial Sales Division at Share Group

Fundraising (1993-1996), PC Manager for Spalding Sporting Goods (1986-1990).

EDUCATION & CREDENTIALS

MBA, Information Systems Management, 1992

Boston University, Massachusetts

BS, Mathematics & Statistics, 1989

University of Massachusetts, Amherst, Massachusetts

TRAINING & DEVELOPMENT

Numerous professional courses and conferences over the years,

including the BU security boot camp and SANS Security Essentials courses

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