Manager Project
Resume:
MARGARET GUASTAMACHIO
Glastonbury, CT 06033
Email: *******@*********.***
CAREER OBJECTIVE
Highly motivated Information Technology Manager experienced in
engagement management, project implementation, delivery and ongoing
management, stakeholder management and relationship management and
development in the Fortune 500 & Fortune 1000 business environment.
PROFESSIONAL ACCOMPLISHMENTS
. Strong Project Management: Ability to ensure world class project
management resulting in on time and under budget project delivery.
. Top Notch Service Delivery: Able to exceed customer expectations and
inspire and motivate team to deliver timely issue resolution.
. Exceptional Resource Management: Strong relationship building and
management skills used to understand customer needs and provide
exceptional results. Proven track record in successful staff career
management and development.
. Independent and Team Player: Enjoy collaborating with colleagues,
clients, and customers, as well as completing tasks independently.
Able to motivate and inspire others to deliver their best.
. Organized and Motivated: Skilled in maintaining order amidst chaos and
ever-changing challenges. Able to seamlessly multi-task long and short-
term priorities to generate desired results.
. Industry experience:
Property/Casualty Insurance HealthCare
Manufacturing Computer Services
PROFESSIONAL EXPERIENCE
March 2007 - June 2009 Travelers, Hartford, CT
Information Systems Manager/Resource Manager
. Ensured timely project completion and high quality project delivery,
including successful stakeholder management.
. Liaison with PMO managers in order to successfully manage projects and
engagements with a focus on high quality, timely project delivery.
. Stakeholder management; responsible for communication and project
updates within the Personal Lines division. Work with management to
identify opportunities for additional project work.
. Staff Management and professional career development of 38 software
developers of varying levels from Sr. Information Engineer to Director
in a highly matrixed organization. Methodologies involved in
development were both Waterfall and Agile.
. Liaison between the Global Solutions Organization and the Management
Information Systems team. Managed onboarding process and procedures
for 50 onshore and 40 offshore consultants.
July 2006 - February 2007 Itech Solutions/United HealthCare,
Hartford, CT
Project Manager
. Accountable for timely, high quality release management and
implementation as well as project completion, while ensuring the
highest level of customer satisfaction.
. Key liaison between the IT department, the Project Management
Organization and project stakeholders with the goal of exceptional
customer satisfaction.
. Interfaced with client teams to control and monitor project scope and
progress.
. Accountable for coordination and management of teams focused on issue
resolution.
February 2005 - March 2006 Computer Sciences Corporation, Windsor
Locks, CT
Site Manager
. Managed the Hamilton Sundstrand account as a
representative of the company. Accountable for the
oversight of services and projects for 5,000 desktop computers.
. Improved service delivery response time over 75% and met
or exceeded service level agreements.
. Projects managed included million dollar enterprise projects to
upgrade and enhance both the hardware and operating system on all
desktops within the campus.
. Represented vendor organization as a part of the customer's "Computer
Problem Resolution" team. This team focused on the removal of
roadblocks to satisfaction for the computer service provided by the
vendor organization.
. Managed the desktop services team as well as acted as liaison with the
network services and project management team. Analyze workload trends
to ensure appropriate staffing levels.
. Initiated a project within the engineering community to centralize
applications in a served environment as opposed to locally, resulting
in a higher rate of efficiency in processing.
. Ensured smooth resolution of service related issues and requests.
Interfaced with vendor partners to fulfill project staffing
requirements. Represented company on client projects
March 2001 - June 2003 Computer Sciences Corporation, East
Hartford, CT
Regional Account Services Manager (02/03 - 06/03)
. Oversight of 20 account based service managers with the goal of
increasing efficiency and eliminating process redundancies.
. Managed project flow within the service request monitoring system
handling project, application enhancement and computer service
requests.
. Interacted with other regional service managers located throughout the
U.S. to determine "best practices" when implementing policies and
procedures for account management. This included project management
as well as management of customer satisfaction level.
Account Resource Manager (5/02 - 2/03)
. Utilized the global resource management network to leverage resource
utilization across the entire organization. Partnered with senior
management team to grow presence within the account.
. Provided resource analysis as well as project management for the Pratt
& Whitney account.
. Focused on achieving the highest level of customer satisfaction.
. Ensured on time project delivery partnering with senior management as
well as project managers in order to fulfill ongoing staffing
requirements.
. Managed the utilization of offshore resources as well as outside
contractors to reduce costs.
. Assisted in the development of strategic resource plans for the
account, including professional career development.
Resource Manager (3/01 - 5/02)
. Interfaced with senior management as well as project managers to
ensure awareness of and adherence to corporate human resource
policies.
. Successfully deployed excess capacity, available due to budget cuts,
throughout the group.
. Managed the utilization of offshore resources to reduce costs to the
end customer.
. Identified skill requirements and fulfill open positions with highly
qualified resources.
March 2000 - March 2001 Computer Associates International East
Windsor, CT
Technical Relationship Manager - Team Leader (1/01 - 3/01)
. Promoted to team lead for the Technical Relationship Management group.
. Ensured the highest level of customer satisfaction as well as
provided timely, high quality project delivery. Acted as liaison
between the clients and the technical support organization.
. Managed on site project staff to meet successful project completion.
Reviewed and escalated technical issues when necessary. Assisted
sales organization with the satisfactory resolution of outstanding
service issues.
Technical Relationship Manager (3/00 - 1/01)
. Drove customer satisfaction through management of technical field
staff resulting in higher rate of issue resolution.
. Reviewed statement of work proposals as well as the support and
development of advocacy programs to ensure customer satisfaction.
. Provided project management to reach mutually beneficial outcome.
Assisted sales and consulting organizations in the satisfactory
resolution of outstanding issues. Started as Client Relationship
Manager and promoted after three months to Technical Relationship
Manager.
April 1999 - Jan 2000 Galt IT Solutions Greenwich, CT
Account Executive
. Managed an account base of Fortune 1000 organizations providing
technical resources, internet development and implementation
campaigns. Responsibilities include prospecting, business
development, coordinate and track project development process and team
with clients to provide future resource planning.
. Additional responsibilities revolved around forecasting monthly and
annual revenue as well as managing project teams at client sites.
EDUCATION
Rosemont College B.A. Degree, 1984
PROFESSIONAL EDUCATION
. Project Management Coursework
. Leadership Coursework
. Sales Development Coursework
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