Quality Assurance Sales

Frank A. Ciampi

*** ******** *********

Cliffwood Beach, NJ 07735-5327

Home: 732-***-**** Mobile: 732-***-**** Fax: 240-***-****

Email: *******@*****.***

Objective

Product Management or Data/Business Analyst position within an established

technology company in an interesting and challenging environment.

Summary of Qualifications

. Strong Analytical and Problem Solving skills

. Research and documentation of detailed business requirements

. Effective communication both internal and external (client-facing)

. Ability to achieve expertise in product knowledge and functionality

. Extensive knowledge of Financial Services data including but not limited

to institutional ownership, pricing, asset classification, transactional

brokerage and insurance

. Ability to work independently and make key decisions effectively

Employment

June 2008-present Pershing (LLC), an affiliate of the Bank of New York

Mellon, Jersey City, NJ

Senior Analyst

. Conduct data analysis on raw and processed data for new portfolio

accounting product

. Act as a Subject Matter Expert in the area of data aggregation for

portfolio accounting solutions

. Research and documented requirements for new and existing raw data

interface development including data mapping and migration for integrated

portfolio accounting solution

. Gather and write client business requirements

. Author detailed business requirements for internal strategic development

projects

. Work with Quality Assurance on high level test strategy and act as

quality assurance tester as needed

October 2005-February 2008 Albridge Solutions/PFPC, Lawrenceville,

NJ

Data/Business Analyst

. Conducted data analysis on raw and processed data for new and existing

products/services

. Researched and documented requirements for new and existing data

interface development including data mapping and migration for Enterprise

Portfolio Wealth Management reporting system

. Corrected global data issues and scripted changes within client datasets

. Gathered client business requirements for professional services projects

and write product release notes

. Authored detailed business requirements for internal strategic

development projects

. Worked with Quality Assurance on high level test strategy and acted as

quality assurance tester as needed

. Crafted Data Research communications to all relevant internal/external

parties

. Acted as product Subject Matter Expert both internally and externally

. Created / implemented improved methods of extracting and querying data

using SQL / PL/SQL

. Tracked quality/success of data research against defined requirements

. Conveyed customer needs accurately in Business and Technical requirements

documentation

. Managed customer expectations throughout product development life cycle

to ensure all needs were met effectively

Frank A. Ciampi (continued)

December 2003-October 2005 Albridge Solutions, Lawrenceville, NJ

Senior Product Technology Specialist

. Corrected data issues using PL/SQL

. Identified global data issues and scripted changes within client datasets

. Reported system improvement opportunities to senior management

. Provided expert advice and product consulting as required by client needs

. Ensured timely responses/resolutions to client issues

. Perform ad hoc queries and generate reports for clients as required

. Assisted with new hire training as needed

March 1999-November 2003 Thomson Financial, New York, NY

Client Services Team Leader

. Managed day to day operations for team Client Service Associates

. Provided expert advice and consulting as required by client needs

. Visited client sites to improve overall customer relations

. Reported to senior management on performance and improvement

opportunities

. Conducted internal and external product demonstrations and training

sessions

. Trained existing consultants, managers, sales reps and internal personnel

. Conducted new Product testing and communicate external client feedback to

management

. Created and maintained group knowledge base

. Collaborated with clients and Product Management on new product

development

. Maintained channel of communication between sales, product development

and clients

September 1995- January 1999 Entertainment Publications Inc., Old

Bridge, NJ

Account Executive - Technical, EPI Merchant Services Division

. Installed and tested electronic credit card processing equipment in

participating client locations

. Trained merchants in use of credit card processing software

. Provided pre/post sales support acting as technical consultant to explain

products to clients

. Serviced accounts on an ongoing basis, resolved any technical/sales

issues

Education

Centenary College, Hackettstown, NJ B.S. Business Administration

George Washington University, Washington DC Graduate Certificates in Agile

Project Management,

Gathering and Documenting Business Requirements and Process

Modeling Management

Computer Skills

Certified Microsoft Office User Specialist - Excel 2000 Expert

SQL/PLSQL, A+ Certification training, Microsoft Windows 95, 98, 2000, XP,

Vista, Microsoft Office,

Lotus cc:Mail, Oracle 9i,10g, PeopleSoft 8.8, Siebel CRM Call Center 7.5

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