Active Directory Software

Bernard V. Smith

**** ******* *** ( PITTSBURGH, P.A. 15206 ( ************@*****.*** ( (732)

*** - ****

OBJECTIVE

Obtain the Position as a System Administrator.

EDUCATION

Bachelor of Science, Walsh University, North Canton, Ohio

Major: Computer Science; Double Minor: Management Information

Systems/Business

SKILLS/PROFICIENCIES

Platforms: Windows 7, Windows Vista, Windows XP, Windows 2000,

Windows 98, Windows 95, and some Linux

Languages: C, C++, Java, Python, Visual Basic.net, COBOL, HTML

Tools: Citrix, RSA SecureID McAfee/Norton Antivirus Protection

Utilities, Symantec Antivirus, Zone Alarm, Photoshop, Microsoft

system management server (SMS), Active Directory, Microsoft

Office Suite 2003, Lotus Notes and 2007, Norton Ghost, and a

large variety of free antivirus and antispyware tools.

Hardware: Replaced CD-ROM drives, hard drives, and floppy drives;

Installed RAM; Reset BIOS memory; Performed maintenance on

variety of printers

PROFESSIONAL EXPERIENCE

Technical Support Employed by Tech Team

Stationed at Alcoa, Pittsburgh October 2009 - Present

. Stage new machines for employees

. Collect machines and deploy hardware

. Take forensic images of hard drives for legal

. Resolve tickets from Remedy for troubleshooting or installation

. Resolve hardware and software issues

. Software installation through Run Advertise Programs from SMS

. Utilize Active Directory to gather information about employees and

machines and update and delete accounts.

. Wipe hard drive and prepare equipment for leasing company

Desk Side Support Analyst, Employed by Atlas Data Systems

Stationed at Merck & Co, Whitehouse, New Jersey August 2008

- October 2009

. Imaged about 1000+ laptops/desktops according to company standards

. Deployed machines and other peripherals.

. Run SMS reports to properly install the appropriate software on client

machines.

. Backing up and restoring customer data

. Maintained / evaluated current equipment stock and report to managers

to place orders

. Handled the warrantee of broken or malfunctioning equipment

. Troubleshoot client machine to deal with all issues such as virus,

internet connection, software/hardware installation

. Troubleshoot and activate blackberrys on the Blackberry Enterprise

Server

. Install and assist with RSA secureID.

. Installed and troubleshooted Citrix desktop

Help Desk and PC Technician, Walsh University, North Canton, Ohio March

2005 - April 2008

. Computer deployment throughout the entire campus.

. Troubleshooting all faculty and student machines

. Updating computer hardware

. Installing/configuring specialized software per department

. Worked with the client end of track-it ticketing system.

. Password resets through active directory

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