Customer Service Engineer

TRAVIS EYRE

*** * *** * ? American Fork, UT *****

Residence: 801-***-**** ? ********@*****.***

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I am a results oriented, dependable professional, experienced in

Implementation/Project Management. I Excel in fast paced environments by

meeting productivity deadlines, with proven ability to identify, analyze

and solve problems to increase customer satisfaction.

PROFESSIONAL EXPERIENCE

McKesson Automation, Inc., Pittsburgh, PA; 2003-2009

Implementation Specialist/Project Management

. Consult with Director of Pharmacy and Unit Charge Nurse to

schedule staff training on software and automated equipment.

Manage project through completion.

. Train pharmacy and nursing staff on use of software and

automated equipment.

. Provide initial "go-live" support for new sites and products.

. Perform installation of product for training.

. Order all materials needed for training session.

. Complete necessary reports and documents.

. Manage all business expenses.

Field Service Engineer; 2001-2003

. Provide on-site installation, PM's, EM's on automated unit-based

cabinets.

. Install and configuration of server, workstation, and

interfaces.

. Update customer's company site document.

. Manage all business expenses.

. Cover and maintain NW region. On-call.

Diebold, Inc., Salt Lake City, UT; 1997-2001

Customer Service Engineer II

. Provide service and repair of banking equipment: ATM's, VCR's,

cameras, alarms, Checkpoint Systems, ED machines, VAT's and lock

combinations.

. Software and firmware upgrades.

. Read schematics for wiring alarm systems.

. Communicate and problem solve with bank management and

personnel.

. Maintain company vehicle, parts inventory, and fiscal

responsibility for business expenses.

QUALIFICATIONS

Implementation/Project Management

. Train staff in use of software and equipment until capable of

using independently.

. Manage small projects through completion.

Customer Service

. Meet expectations and goals of customers by performing required

jobs to resolve technical and implementation related issues.

Technical Skills

. Proficient in Windows, Oracle, Word Perfect, Mac, DOS, Debug,

assembly and machine language.

. Knowledge of database applications.

. Proficient in backbone installations, network set-ups and

upgrades.

. Strong ability to troubleshoot hardware and software.

. Skilled in use of electronic testing equipment.

EDUCATION

ITT Technical Institute- Electronics Engineering Degree- 1996

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