Project Manager Management

Scott Markovits

E-mail: *****.*********@*****.***

Phone: 347-***-****

Phone 2: 347-***-****

Passionate and goal oriented IT professional with expertise in managing

multi-faceted projects, SDLC, product/ project management, professional

services, design/requirements documentation, relationship management &

training.

LivePerson 2008-2009

IT Account Manager & Tier 3 Support Associate

. IT focal point for firm's largest client

. Managed project of business wide application upgrade for firm's

largest client

. Designed & implemented technical issue reporting best practices &

procedures; significantly reducing issue reporting occurrences

. Manage relationship of internal business & technical stakeholders

regarding high priority technical issues

. Tier 3 support for company's application, tools & services

UBS AG (IT Infrastructure - ITI) 2003 -2007

Messaging Compliance Project Manager (Lead Associate) -- Global Messaging

Services

. Managed project of collection, migration & production of UBS owned 3rd

party data

. Implemented stubbing rollout to all WMUS users

. Managed project to retire old messaging compliance application NT &

Windows 2000 server environments

. Responsible for management of QA team through ISD QA test cycle for

messaging compliance application

. Developed & authored business requirements & documentation for

messaging compliance application

. Product implementation & cutover of messaging compliance & archiving

application WMUS 3rd Quarter 2006

. Liased with Legal & Compliance to meet continually evolving Firm &

Regulatory demands and requirements

. Developed functional on-line training modules for end user

certification and front end technical manuals/quick cards

eDiscovery Project Manager -- Legal Support Group (LSG) & Legal

Investigations Group (LIG)

. Case Matter Management - Interface with Attorneys of Record,

Paralegals, Outside Counsel, Contract Attorneys and Security

Operations in support of high priority regulatory & litigation

inquires

. Customer Statements/Confirms - Responsible for retrieval and delivery

of account statements and documentation for legal and compliance

investigations in accordance with firm and regulatory requirements

. Data Archiving - Maintain CoC integrity of copying, transportation &

storage of E-mail & Legal requests

. Develop and advocate strategies for development and success with

stakeholders

. Active participation in mitigating reputation risk and exposure to

firm

eDiscovery Project Manager & Application Support Manager -- Enterprise

Wintel User Services (EWUS)

. Level 3 Application Support for firm E-mail Surveillance, Archiving,

and Legal Response Tools -Responsible for development and

implementation of escalation support processes, procedures, and

strategies for end user support

. Technical writing - Developed in-house end user training materials

(Quick reference cards & Compliance Training Manuals) for messaging

compliance application

. Identify and plan resource requirements to meet continuously evolving

business objectives

. Case Matter Management - Interface with Attorneys of Record,

Paralegals, Outside Counsel, Contract Attorneys and Security

Operations in support of high priority regulatory & litigation

inquires

Education: Ramapo College of NJ, Mahwah, New Jersey Bachelor of Science

Degree in Finance, May 2002

Technical Skills: Microsoft Windows O/S and MS Office (All Versions), MAC

OS, Visio, MS Project, SalesForce, Adobe Photoshop, Adobe Capture,

Sharepoint, HTML, XHTML, CSS

Organizations and Association Membership: Project Management Institute

(PMI), Professional Leaders Project (PLP)

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