Project Management
Resume:
EDWARD J. DAUGHERTY
Olmsted Township, Ohio 44138
440-***-**** (home) ***********@*****.*** 440-897-
**** (cell)
CAREER PROFILE
Accomplished quality analyst professional with more than 10 years of
experience in the financial services industries, including 4 years with
full scope project experience. Effective at designing strategies,
developing efficiencies and creating detailed work processes, maximizing
project, department and company goals and objectives. Provide long-range
vision and action-oriented approaches to critically analyze complex
problems and provide solutions to the team and management. Excellent
communication skills and ability to manage multiple projects and deadlines.
AREAS OF EFFECTIVENESS
Workflow Management Strong Organizational Skills
Operations Improvement & Development Critical Evaluations
Business Analysis Project Management
Problem Solving Department Management
CAREER PROGRESSION
National City Bank (now part of PNC) Cleveland, Ohio
2007 to present
Performance Measurement Analyst, Private Client Group
Business Analyst, Private Client Group (contracted through Cynergies,
Inc)
Project Analyst, Central Staffing Office (contracted through Bucher &
Christian, Inc)
Equity Trust Company Elyria, Ohio 2007 to 2008
Supervisor, Operations Department
JP Morgan Chase Bank, NA Cleveland, Ohio 1998 to
2007
Business Analyst / QA Tester, Strategic Solutions Department
2006 to 2007
Supervisor, Correspondent Home Equity Department
2003 to 2006
Funder, Correspondent Home Equity Department 2002 to
2003
Team Leader, Inquiry Control Department 2001 to
2002
Private Client Liaison, Inquiry Control Department
1999 to 2001
Investigative Researcher, Inquiry Control Department
1998 to 1999
Sears, Roebuck & Co. Cleveland, Ohio 1996 to 1998
Assistant Shipping and Receiving Manager
EDUCATION
Xavier University Cincinnati, Ohio Bachelors of Art
Communications/Business Administrations
EDWARD J. DAUGHERTY Page
Two
CAREER HIGHLIGHTS
NATIONAL CITY
. Served as the Project Coordinator for a $4.5 million equity trading
system migration and deployment project; responsible for conducting
daily touchpoint meetings related to the full project plan and all
development defects
. Assisted in implementing stages of a $185 million efficiency
improvement plan, designed to locate, contract and deploy contract
labor for Information Systems projects
. Assisted in the nearly 1,000% increase in the use of Derivative Option
strategies as a wealth creation tool, developing an efficient process
for trading option calls and puts, while acting as a business function
liaison between the Derivative Strategies team and the Portfolio
Managers
. Retained $1.2 million in idle wages by assisting in the development of
efficiencies for contract labor on-boarding project.
. Coordinated the overall test results, including defect identification
and resolution, from User Acceptance, Regression and Implementation
Testing for $8 million software enhance project, reporting results to
business development team and senior management staff
. Realized a potential savings of $36,000 by assisting in the
elimination of touch-points in the Central Staffing Office on-boarding
process.
JPMORGAN CHASE
. Increased production of bulk loan purchasing nearly 600% within 30
months with seven employees by creating and developing Correspondent
Quality Review and Bulk Purchasing Department.
. Reduced application errors and increased department efficiency nearly
90%, resulting in reviewing more applications in less time by
developing purchasing spreadsheets to accurately track and price bulk
transactions with a checks and balance system.
. Coordinated the contractual purchase of 242 bulk pools of loans,
verifying all documents met the legal and compliance pre-purchase
review, resulting in portfolio growth of more than 20,000 individual
home equity files
. Retained between $12 and $15 million in loans monthly by effectively
managing the Inquiry Control Department's Home Equity Customer
Retention Project.
. Coordinated the implementation of corporate and governmental
compliance policies for a combined staff of 65 in two departments,
resulting in 'satisfactory' evaluations from internal and external
auditors.
. Determined a 23% cost-savings and profit enhancement by monitored
daily production totals within the Bulk and QC/Purchasing departments,
examining trends and tendencies of individual performers ensuring
satisfactory outcomes.
. Helped create a 200% increase in production by assisting in the
planning, design and launching of a new automated bulk purchasing
system.
. Individually responsible for 8% of quality testing performed, whereby
identifying issues, problems or questions as early in the development
process of the loan origination system as possible.
. Aided in reducing production implementation time by 50% by prioritized
defects and enhancements, within development cycle, with the line of
business users to address the most important issues immediately.
. Reduced incoming call center volume by 200 calls per day by assisting
in the implementation of the wire transfer operating system, tax
reporting system and two migration projects, all ranging from 30 to 90
days
. Decreased 'aged' items by nearly 35%, solving problems with win-win
solutions for high-profile or high-value customers, when non-standard
requests were made.
EQUITY TRUST
. Eliminated out-of-compliance issues associated with the retirement
account opening function (23% to 0%) in a 4 month period
. Reduced critical errors by 50% in a 10 week period, realizing an
improvement in customer feedback scores and reduction in client
initiated inbound calls
SEARS
. Increased efficiency 33% by documenting invoices and purchase
agreements for all incoming and outgoing weekly shipments for eight
company trucks, each with over an average of 3,000 items.
. Created a 62% efficiency improvement in the shipping and receiving
department by assisted with the department process flow redesign.
Contact this candidate