Project Manager Technician

MICHEAL CHOE

** ******** ***. ? BROCKTON, MA ****1 ? ************@*******.*** ? 857-212-

1293

IT LEAD / SYSTEMS ADMINISTRATOR / PROJECT MANAGER

10+ years of IT experience. Clear and direct management style capable of

leading, cultivating excellent relationships with clients, vendors and co-

workers, and communicating effectively across the organization in order to

resolve issues. Strategic and cost effective utilization of technology in

alignment with corporate goals. Skilled in evaluating current and future

technologies and leading purchase planning to support both short term and

long term IT initiatives. Areas of expertise include:

System Design & Implementation Budget Development &

Systems Administration Administration

Project Management Vendor Relations

Team Management Technical Documentation

Technical Training Healthcare and Marketing Systems

TECHNOLOGIES

MS OFFICE (2000-2007), DOS, MS Help Desk Ticketing System -

Windows 3.1,95,98,NT, 2000, XP, Magic, Service-Now

Vista

Remote Access - PC Anywhere,

MS Exchange 2003, 2007 LogMeIn, Dameware, Desktop

Administration Authority

Active Directory Administration Data Base - ACT, QuickBase

Citrix Administration Blackberry Enterprise Server, PDA

Citrix VPN (CAG), Juniper VPN, RSA Phone Systems, Cisco VoIP

Administration

Commercial Access Control

User Account Administration

(internal and externally hosted Security Camera Systems

apps)

POS Systems

System Migrations

Ghost, Partition Magic

Hardware - Desktop/Server build

and configuration, Laptop HW/SW Physical Network - Wiring /

Terminations / Connectivity

DHCP / TCP-IP

PROFESSIONAL EXPERIENCE

Reit Management and Research, LLC

Newton, MA

Senior Technician - IT Support Services

2007-2009

Senior Support Services technician for a real estate investment trust based

in Newton, MA. The company is heavily invested in healthcare facilities

such as pharmacies and assisted living facilities throughout the

continental US. Travel Centers of America, the largest truck stop chain in

the US was recently aquired. Reit management is also the largest property

owner in Hawaii.

. Primary contact at Support Services, maintaining and initiating a flow of

communication regarding new implementations, ongoing technical issues,

and inter-departmental issues within the internal IT group.

. First person in the Support Services group to be given domain admin

rights, in turn acquiring more network access for the Support Services

team. This caused a dramatic rise in first level resolution for the

group and decreased the average time for problem resolution.

. Created a MS Sharepoint customer portal, reducing call volume into the

Call Center.

. Primary contact for resolving urgent VIP issues.

. Primary contact for all projects coming from the project management

office.

. Primary creator of documentation, for both the internal Support Services

team and documentation that is distributed to clients.

. Mentoring and guidance of new technicians.

. Primary contact at Support Services for numerous outside software

vendors.

. Go to person for technical answers for the internal Support Services

group.

BT Enterprise Holdings, LLC

Boston, MA

MIS Director

2005 - 2007

MIS Director of a Venture Capitalist/ Real Estate Acquisition, Development

& Management Firm base in Boston, MA.

. Responsible for evaluation and execution of all MIS needs for the

company.

. Design, testing, and implementation of IT systems for new ventures.

. Evaluation of executive summaries for company investments in the Tech

sector.

. Create / administer technical documentation and training sessions.

. Administration of in-house network and phone system.

. Design and deploy security system and access control for real-estate

aquisitions.

. Manage vendor contacts and relations.

. Review, manage, and delegate out-sourcing for specific project

requirements (website development, exchange services, temp It staff,

etc).

NCR - BK POS Project

Multi-Site, MA

Network Lead

Contract: 2004

Lead Network technician (New England Territory); part of a nationwide

systems upgrade project for a major fast-food chain.

. On-site survey to determine needed Hardware/Software upgrades.

. Coordinate with HQ concerning the shipment and arrival of equipment.

. Installation of new Dell Power-Edge servers.

. System migration from Win NT to Win2K.

. Site specific data transfers. Ensure proper operation of entire network

at time of upgrade completion (server, associated stations, printers,

displays, LAN/WAN connections and communications, report generation,

etc.)

Game Land

Seoul, Korea

Family Business

2003-2004

Responsible for all technical aspects of new family business based in

Seoul, Korea.

. Evaluation of HW/SW for family venture in a video slot gaming parlor.

. Coordinate with vendors regarding network wiring and layout of hardware

for the store front and back office equipment.

. Contact with vendors to correct terminal failures.

TSA - Airline Security Program

Hyannis, MA

Site Manager/IT Lead - Fingerprinting

Contract: 2002

Site Manager / Lead IT technician-Fingerprinting. Responsible for the

coordination and management of the fingerprinting area of a TSA remote

testing center for the federal airline security screeners.

. Manage performance of fingerprinting technicians and provide answers

concerning end-user issues. QC/Verification of the printing and ID

process.

. Administration of Win2000 network; server with associated workstations

and network printers. Perform daily back up and transmission of

sensitive data to the FBI database.

. Create and enforce network security guidelines.

Stop & Shop

Hingham/ Pembroke/ Quincy, MA

IT Support Technician

Contract: 2002

Lead field technician, providing multi-site support for deployment of new

kiosk systems..

. Configuration and break/fix of HW (touch screen, printers, pc box,

modems), SW (OS, IE, proprietary software) troubleshooting,

backup/restore of configuration data, constant monitoring of system

performance and integrity.

. Detect software errors and relay findings to engineering.

. Conduct system training for marketing team and new field tech staff.

Sony Electronics

Westwood, MA

Electronics Technician

2000 - 2001

Primary Tech - Electronics / PC

. Computerized VGA chip rework (PS2 game console).

. Troubleshoot: PS2, Tivo (digital network recorder), computer monitors,

digital cameras, PC's and other products in the Sony line (component

level).

. Update products and perform modifications to engineering specs.

Retail Control Solutions

Needham, MA

Field Service Engineer 1999 - 2000

Lead Technician - Y2K / Field Support

. Y2k software upgrades and software training for company's POS systems.

. Part of companywide collaboration, successfully preventing Y2K related

system failures of over 2000 sites.

. Hardware/software troubleshooting, end-user support, disaster recovery,

backup/restore of data, systems/wiring reconstruction, and maintenance.

EDUCATION & CERTIFICATIONS

MCSA - Microsoft Certified Systems Administrator

MCP - Microsoft Certified Professional

CompTIA - A+ Hardware Technician

Clark University - Computer Technology

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