Customer Service Sales

A ndre Oxilus

** ********* *****, *** ****, NY **956

H: 845-***-****

C: 646-***-****

*****.******@*******.***

OBJECTIVE

TECHNICAL SUPPORT REPRESENTATIVE

To obtain a position that utilizes my skills and qualifications

PROFILE

Familiar with Microsoft Windows OS, Microsoft Office including Microsoft Office 2007, and MS

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DOS.

Knowledge of Windows based and Mac OS based PC/Laptop setup

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Experienced in computer repair including the installation, maintenance, and troubleshooting of

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computer hardware

Able to assess and troubleshoot computer networks including wireless networks and various network

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peripherals

Thorough knowledge of the latest consumer electronics and wireless products and services such as

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Hewlett Packard, Sony, Gateway, Acer, and all major wireless providers

Sharp problem solving ability.

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Customer service oriented.

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Strong communications able to communicate technical information in formats easily understood by

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non technical personnel.

EMPLOYMENT

Marketsource Inc., New York, NY 2006 present

Hewlett Packard Event Sales Representative

Drive HP sales through customer interaction and product demonstration

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Partner with Retail Sales Specialist and Managers in sales performance

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Ensure all HP products are in correct display and demo ready

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Correspond company and merchandise related information to clients

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Provide support of HP product knowledge to customers and sales representatives

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BDS Marketing, West Nyack, NY 2005 2006

Sony Assisted Sales Representative

Visit electronic stores to aid in selling company products

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Educate customers and employees with product knowledge

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Give store demonstrations with products

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Build relationships with employees and customers

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Complete daily on line form reports on time after every work shift is finished

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Provident Bank, Bardonia, NY 2005 2007

Customer Service Representative

Help safeguard depositor’s funds

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Carefully check al details to achieve accurate transaction processing

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Provide high quality customer service

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Promote the bank’s image and cross sell bank products

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Circuit City, West Nyack, NY 2003 2005

P roduct Specialist / Technical Specialist

Merchandise products and update price tags

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Remove products from warehouse to be put on the sales floor

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Engage in customer service

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Obtain product knowledge through E Learning courses

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PC Troubleshooting

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Wireless Network and Setup

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Hardware Upgrade

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EDUCATION

Rockland Community College, Suffern, NY 2004 2009

Graduated: 2009

Associate’s in Business Administration

Ramapo Senior High School, Ramapo, NY

Graduated: 2004

HS Diploma

Other Experience

Saint Agatha’s Group Home, West Nyack, NY 2003

Volunteer Service

Child care for foster children

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Tutor children and assist with their homework

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Conduct activities for children

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Contact this candidate