Project Manager Analyst
Resume:
Dennis F. Chavis
************@*****.***
February 2010
Results-oriented, versatile technical professional with over twenty years
experience in a technological environment. Well versed in all levels of
business systems analysis, end-user support, customer focus and training.
Skills
. Joint Application Development (JAD) facilitation, including
development of a custom JAD Methodology.
. Agile/Scrum management and software development, RUP.
. Project Manager with four years success in promoting strategic vision
through design and architecture.
. Create Systems Requirement and Business Requirement Documents.
. SDLC, SQL Query, Data Conversion, UML, XML, Wireframes, ETL.
Professional Experience
09/09 - 12/09 DIRECTV, INC. - sYSTEMS aNALYST
eL SEGUNDO, Ca
PRIMARY DUTIES WERE TO FUNCTION AS APPLICATIONS INTEGRATION SUPPORT
THAT SOLIDIFIED JOINT BILLING BETWEEN AT&T (SYSTEM X) AND DIRECTV
(ASMM).
. Interacted with multiple technical teams and production support to
troubleshoot and track open issues, actions taken and results
. Coordinated with and gave status reports to multiple business
stakeholders, upper management and AT&T.
03/09 - 09/09 Kathy Walker Sales - Sr. PROJECT MANAGER
Los Angeles, Ca
CONTRACTED TO PARTICIPATE IN THE EVALUATION OF BUSINESS REQUIREMENTS
FOR RETAIL BUSINESS APPLICATIONS INTEGRATION.
. Acted as and managed SME's interacting with multi-functional
teams throughout the project lifecycle.
. Assisted in developing policies, guidelines and procedures
tracking the effects on downstream stakeholders.
11/08 - 03/09 DIRECTV, Inc. - Business Systems Analyst
El Segundo, Ca
COLLABORATED WITH TECHNICAL TEAMS TO DEVELOP AND IMPLEMENT SECURITY
SOLUTIONS WITHIN ARCHER SMARTSUITE FRAMEWORK.
. Served as point person for Archer configuration. Responsible for
conversion of customer master records from XML and SQL into the
Archer SQL databases.
. Used Front End reporting tools to design appropriate business
models and user interfaces (UI).
07/08 - 08/08 City of Commerce - L. A.-DPH - Sr. Business systems Analyst
City OF Commerce, CA
DEVELOPED FUNCTIONAL AND TECHNICAL REQUIREMENTS DOCUMENTATION.
. Documented as-is methodology of tracking pharmaceuticals from the
supplier to pharmacy to clinic to patient.
. Utilizing the PMI principles to develop wireframes to create the
Public Health's PM Assistance Website.
02/07- 05/08 3210 Films - Sr. Business systems Analyst
Santa Monica, Ca
CONTRACTED TO MEET WITH SMES TO DOCUMENT APPLICATION REQUIREMENTS.
. Coordinated with functional groups through full project life cycle.
. Responsible for the data conversion of XML flat files, SQL Queries
into the SQL databases.
09/06-02/07 City Of Long Beach - Sr. Business SYSTEMS ANALYST
Long Beach, CA
CONTRACTED PRIORITIZE CUSTOMER REQUIREMENTS AND MAINTAIN CONTINUOUS
IMPROVEMENT THROUGH CUSTOMER FEEDBACK.
. Worked in conjunction with SMEs of the Planning, Historical and
Code Enforcement departments as a Business/Systems Analyst,
creating the SRD/BRD for the Hansen ERP/CRM system.
06/03-05/06 The Capital group - Sr. Business systems Analyst
Los Angeles, ca
CONDUCTED NEEDS ANALYSIS FOR THE CALL CENTER SYSTEMS AND SUBSYSTEMS.
. Assessed, planned and execution of upgrade SAP.
. Facilitated seamless functioning of Trading Operations by
configuring the monitoring of the Securities Trading System.
. Analyzed and documented a customer's current systems and/or
business processes.
08/96-03/03 Prudential Healthcare/Aetna Inc. - PM/BSA/LAN Analyst
Los Angeles, Ca
IMPLEMENTED THE PEOPLESOFT CRM/ERP SOLUTION MERGING THE WESTERN REGION
CALL CENTER OF PRUDENTIAL HEALTHCARE AND AETNA INC.
. R&D prototyping to production while orchestrating strategy for
implementation of IT based solution.
. Documented requirement traceability within the SRD/BRD,
deliverables and workarounds. LAN Admin.
Education
2010 PMP Certification - Pending (March)
2009 Archer Certified Professional
2005 University of Phoenix - MBA, Information Technology
Management
1997 Microsoft Certified Professional
1994 Trenton State College - Bachelors of Science in Public
Administration
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