Management Project Manager

G a ry J. Clarke

***** ****** ***** ** #**

San Diego, CA 92130

************@*********.*** / 415-***-****

O bjective

Seeking opportunity to leverage extensive IT background and business experience in high

v isibility high profile position with dynamic organization to add value for company and

customers.

Summa ry of Qualifications

Possessing over twenty years of IT experience, I have performed exceptionally in every IT position held

f rom Programmer / Analyst through Chief Information Officer. Have proven ability to successfully

develop and deploy IT solutions that support strategic business goals. E xpert in applying and adapting

s tandard project management methodologies (PMBOK), to deliver business solutions that meet or

exceed requirements, on time, on budget and surpassing customer expectations. H ighly experienced in

managing outsourced engagements and SLA’s. Strong ability to deliver and maintain robust IT

systems and services.

P rogram and Project Management Staff Development IT

Performance Management

Strategic Planning and Architecture B usiness Development

I T I L Implementation

I T Governance Strategic Sourcing / Vendor Management

A pplications Management

P rofessional Exper ience

The State Bar of California, San F rancisco, CA

2005 – 2009

Senior Executive, I nformation Technology

Set information management strategy and direction for rapidly changing non-profit member

o rganization

• Responsible for all infrastructure, enterprise software and strategic systems planning

encompassing $7M IT budget and IT staff of 45 providing services for 210,000 attorneys, 600 staff,

and 3 delivery locations. Additionally responsible for $120M annual billing collections; $40M

captured and allocated through web-based systems

• Rebuilt, consolidated and modernized 2 datacenters to improve performance and reliability

maximize energy savings; meet business continuity objectives, and resource utilization.

I mplemented VMware solution to improve server utilization and reduce overall cost by 30%.

• Implemented IT I L Service Delivery Model for IT services. Improved customer satisfaction 200%

i n 12 months and reduced repeatable costs by 40%

• Managed legacy and custom applications development. Drove IT applications life cycle process

reducing development delivery time 50% and improving quality

• Designed Enterprise Architecture plan to modernize legacy portfolio from obsolete AS400

environment. Portfolio spanned 200 applications and multiple systems. Systems included case

management, court management, examination coordination, scoring, and grading, law office

p ractice management, substance abuse management, continuing education t racking, and

t raditional back-office systems

• Managed major $1.5M JD Edwards COTS ERP system upgrade and led BPR ini tiatives to fur ther

deployment of system functionality and optimize business processes

• Created and implemented PMO. Established COBIT complaint procedures and policies for IT

Governance, program, project, and contract management improving success and on-t ime and

budget delivery of all IT initiatives

• Led initiative to develop fee based membership services through web-delivery. Dynamically

i mproved web-presence and return t raffic. Drove web-based billing initiative collecting over $25M

annually for fees and services

• Delivered best-in-class education management systems including Bar Exam management, law

s tudent management, law school accreditation, social networking, on-line content distribution, and

continuing education compliance

County of Santa Clara, San Jose, CA

2003 – 2005

D i rector of IS - Assessor

Designed and deployed applications t ransition and five-year plan for I T

• Responsible for $5M IT budget and IT staff of 15 supporting 100 staff and all aspects of property

and business data assessments covering over 500K parcels and value of $230B. Applications

portfolio spanned 5 systems and 100 applications

• Designed architecture and development methodology for fi rst phase of $25M Assessment and

A ppraisal system development and integration effort leveraging J2EE, In tegration Broker, and

BPM hub

• Developed key governance relationships with Executive Management team and IT Oversight

committees

• Provided robust, highly available IT operating environment improving performance to 99.9

availability through complete Windows based infrastructure upgrade for Assessor’s Office

• Led document management project converting 24.5M back office documents on time and within

$3.5M budget. Developed corresponding strategy for prospective document scanning

County of San Diego, San Diego, CA 1990

– 2003

Chief I nformation Officer / P rogram M an ager

L ed strategic outsourcing engagement and $126M operating budget

• Responsibili ty for management and oversight of $646M / 7 year IT outsourcing engagement with

CSC. Including contract management, vendor performance, contracting provisions, and SLA’s

• Responsible annually for $126M IT operating budget spanning 18,000 end-users and 300

locations.

• Managed $40M infrastructure replacement project spanning 300 locations and 12000 users in

u nder 18 months; including data center relocation, full AD implementation, consolidated Outlook e-

mail services and file services, full desktop, printer, and server refresh. Project completed 18

months within budget and t ime.

• Developed business proposition and Lead IT Director on Strategic IT Outsourcing Project.

Responsible for proposal creation, proposal evaluation, business case rationalization, award, contact

negotiations, and program t ransition management

• Led Data Center consolidation and relocation. Implemented fi rst IT Disaster Recovery failover

p lan for County

• Established strategic technological direction for all computing in the County

• Direct oversight of all IT operations encompassing mission critical health, public safety, and fiscal

systems. Met all operational objectives focusing on customer service and satisfaction

• Designed and led continuous availabili ty improvement program improving system performance

f rom 95.2% to 99.99%

• Led $40M ERP (HR and Oracle Financial) implementation encompassing $4B County budget, 5

O rganizational Units and 45 operating departments with major process reengineering

• Created and implemented PMO. Established procedures and policies for program, project, and

contract management

• Started CTO office; Recruited, selected, hired, led and mentored team of 23 senior level I T

p rofessionals

Productivity Designs, San Diego, CA

1987 - 1990

Consultant

• Developed and implemented business plans for customers in California, Nevada, and Arizona

i mproving results by 25% in first year

• Responsible for business development in Financial and Medical business sectors

• Sold, implemented and customized Medical Office System billing programs to multiple physician

offices

• Ut ilized knowledge of technology and principles generating innovative

solutions to CRM issues

• Improved business performance by 30% each of 4 years

Mass Mutual Life I nsurance Company, Springfield, MA

1980 – 1987

D i rector Agency Computing, LOMA Certified

• Managed team of 13 IT professionals providing end-user support and consulting services with

annual budget responsibility of $20M

• Modernized agent client service function through use of computers and technology

• Created and implemented PC based system and t raining curriculum for adult based skills and

k nowledge learning

• Invented process for software update distribution resulting in $8M in project savings

• Led application development team comprised of programmers and analysts providing mainframe

and PC based sales illustration tools

Prior: Project Manager, Application Programmer Analyst, Software Engineer, Mass Mutual

EDUCAT ION

BS, B usiness Management, University of Phoenix

AWARDS AND RECOGN I T ION

National Association of County award (NACo) – PC Purchase Incentive Program

National Association of County award (NACo) – PC Procurement Program

National Association of County award (NACo) – Imaging Technology Conference

A FF I L IAT IONS

Member, Governor’s Task Force on State-wide Portal Initiative

Member, National Association of BAR Executives (NABE)

Member, International Legal Technology Association (ILTA)

Member, Government Technology Advisory Board (GTC West)

Member, ISACA

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