Sales Manager
Resume:
ROZANNE J. MARKOPOULOS
Wheaton, IL *0187
***********@*********.***
PROFESSIONAL SUMMARY
Diversified experience in Merchant Processing,Banking, Technologies,
Account Management, Relationship Management for national clientele
Managed Support Desk Research & Resolution Team. Received "Better Than
Plan" Award, Moneris Solutions National Sales Conference 2010.
PROFESSIONAL EXPERIENCE
Moneris Solutions, Inc. Buffalo Grove, IL 60089 2006 to 2010
Mid Market Sales Coordinator /Account Executive Present
. Responsible for and designated as the primary contact for Partners of
Moneris Solutions Strategic Vendor Partner relationships.
. Primary Inside Sales contact for the Mid-Market RBC & Harris National
Executive Sales force.
. Respond to leads from Mid Market sales force and bankers for deal
under 10 mil. use consultative sales skills to negotiate and create
proposals and close sales. .
. Escalate major client problems/resolutions, as brought to our
attention by sales personnel and partners, to management as necessary
. Increased sales from 2008 15.5 mil to 2009 43 mil
Inside Sales:2007-2008
Provide value-added, professional advice and sell Moneris Solutions
products and services to prospective merchants based on their needs by
telephone.
. Meet or Exceed sales goals
Merchant Support 2006-2007
. Manage escalated merchant issues including terminals, statements and
billing questions
. Respond to email issues from internal and external customers
. Update contracts and send to merchants
. Provide consultative & cross sell products to merchants
NEWGROM CONSTRUCTION CORP. Downers Grove, IL 2004-2005
Independent contractor/consultant.
. Assisted staff with conversion/implementation of new General Ledger
database.
. Conducted QA testing and provided recommendations for future
enhancements.
WEST SUBURBAN BANK Lombard, IL 2003-2004
Operations/ Prepaid Solutions Client Services Manager 2004
. Developed and maintained business relationships with Prepaid clients.
. Generated revenue of 6 million, responsible for 1.3 million, 30% of
department revenue.
Operations Manager/Prepaid Solutions Implementation 2003
. Implemented customized branded Visa/MasterCard Payroll, Gift and
Incentive programs.
. Established standard methodologies to ensure consistent practices
resulting in a cost savings of 25%.
METAVANTE CORP., Milwaukee, WI 1998-2003
Manager of Research and Resolution Team 2002
. Successfully directed R&R team for client support.
. Provided on-call manager escalation support for R&R 24x7.
. Reduced turnover from 85% to less than 15%.
Client Support Representative for Electronic Presentment 2001-
2002
and Payment
. Identified repeated issues and provided recommendations resulting in
increased efficiencies.
. Served as escalation contact for R& R.
e-Banking Relationship Manager
2000-2001
. Successfully strengthened the relationship with First Hawaiian Bank,
resulting in the remittance of 65% on past due account.
. Responsible for managing relationships with customers having assets of
$10B or greater utilizing e-Banking products.
. Co-coordinated and conducted on-site acceptance testing and training for
Touch Tone bill pay product.
Product Analyst/Deposit Product Development
1998-2000
. Created solutions and enhancements for customers utilizing deposit
system with Delta II Methodology.
. Defined customer business needs based upon sales field input.
. Formulated project cost estimates. Created requirements, functional
specifications, test plan documentation
CERTIFICATION AND TRAINING
Six Sigma Green Belt training by the Chicago Deming Association
Project Management e
500 Hours of education
Professional Development Certification
Performance Management Training
PROFESSIONAL AFFILIATIONS
Past President of Wauwatosa Crime Stoppers, Wauwatosa, WI
(Peers nominated me to run for the office of Mayor)
Dupage Executive Networking
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