Customer Service Quality Control

Robert Lee White, Jr.

************@***.***

**** ******** **** ***- ***-0886

(hm)

Indianapolis, IN 462**-***-***-

**** (cell)

SUMMARY

Supply Chain Supervisor with over 15 years experience leading teams to meet

challenging production objectives. Skilled in staffing, training, and

evaluating high performance teams. Problem solver capable of understanding

complex challenges and aligning resources and processes to achieve

successful outcomes. Strong communication skills effectively communicating

with both customers and employees.

Six Sigma Green Belt Customer Objectives

Kaizen Controlled Substance

Handling

Employee Mentor OSHA Compliance

Process Improvement Demand Planning

EDUCATION/TRAINING

B.S-Finance and Management (Dual Degree)

Central State University-Wilberforce, OH

Six Sigma Training

PROFESSIONAL EXPERIENCE

Cardinal Health-Indianapolis, IN

2008-2010

Operations Supervisor

Responsible for a team of 20 employees handling all inbound receiving and

replenishment worth $140,500,000 annually.

. Increased productivity 20% by closely managing the daily

scheduling of inbound freight

. Implemented personnel management quality control to

maintain 100% customer satisfaction

. Achieved Greenbelt certification by reducing box cut

damages by 35%

. Participated in Kaizen event increasing product

availability for picking department

. Reduced overtime by 10% by cross training employees for

greater efficiency

H. H. Gregg-Indianapolis, IN

2007-2008

Lead

Responsible for a team of 10 to 15 people on the 2nd shift handling return

product in a 50, 000 sq ft facility.

. Oversaw the daily operation of delivery drivers and

replenishment

. Maintained 100% customer service for internal orders

. Effectively managed inventory of damaged and new

electronics and appliances in Distribution Center

Guitar Center-Indianapolis, IN

2006-2007

Operations Supervisor

Responsible for up to 30 2nd shift employees handling all inbound and

outbound operations in a 200,000 sq ft facility.

. Hired, supervised, trained and developed a staff of 30

employees

. Received Drumhead Award for increasing productivity 30% in

receiving department

. Recognized with Drumhead Award for leadership satisfying

customers with timely deliveries during peak period

Robert Lee White, Jr.

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Commercial Warehouse & Cartage, Inc. (CWC)-Indianapolis, IN

2005-2006

Supervisor

Responsible for up to 25 employees handling all picking, packing, inbound

and replenishment operations in a 100,000 sq ft facility.

. Reduced damages by 15% by developing a quality control

matrix

. Implemented New Production Matrix to increase production by

10%

. Effectively managed hourly production, within a designated

budget, for the Distribution Center

. Implemented personnel management quality control to

maintain 100% customer satisfaction

CVS Distribution Center-Indianapolis, IN

1999-2005

Operations Supervisor

Responsible for a team of up to 40 employees in the receiving,

replenishment, and prescription departments in a 250,000 sq ft

pharmaceutical distribution facility.

. Managed quality control to maintain 100% customer service

satisfaction for stores nationwide

. Effectively managed hourly production, within a designated

budget, for the Distribution Center

. Effectively balance production between departments to

maximize efficiency and reduce overtime

. Implemented cross training program between department,

increased departments productivity by 20%

. Reduced department turnover by 10%

Consolidated Freightways-Indianapolis, IN

1997-1999

Dock Foreman

Responsible for up to 40 employees handling inbound and outbound operations

in a 200 dock door facility.

. Ensure timely departure of semi trucks

. Oversaw the daily delivers of high priority freight

. Effectively balance production between inbound and out

bound docks

. Maintained 100% OSHA Compliance

Roadway Package Systems-Indianapolis, IN

1994-1997

Coordinator

Responsible for up to 30 employees handling inbound and outbound operations

in a 45 delivery truck facility.

. Supervised, trained and developed a staff up to 30 people

. Oversaw the daily operation of loading and unloading of

trailers and delivery van

. Maintained 100% OSHA Compliance

. Supervised, trained and developed package handlers and

delivery drivers

. Managed the daily operations in different Distribution

Centers in the Midwest region

. Maintained 100% service good for the Distribution Center

. Effectively managed hourly production and budget for

targeted Distribution Center goals.

. Received Service award in 1995 for Region of the Year

HONORS AND ACTIVITIES

Member of Iota Phi Theta Fraternity, Inc. (Indianapolis Graduate Chapter)

Member of the Mozel Sanders Thanksgiving Committee

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