Training Manager

Executive Summary

Savvy training specialist with considerable experience in directing

learning strategy.

Senior software application trainer and instructional designer with

a Master's Degree in Business Education.

Experienced leader with the ability to manage multiple projects

keeping a focus on details, deliverables, and timelines.

Results-driven with over ten years of adult learning and

development experience.

Demonstrated success in needs analysis, design, implementation, and

evaluation of training programs.

Expert in relationship building and leading all levels through the

training cycle.

Solid presentation, coaching, and feedback skills.

Excellent interpersonal and communication skills.

Skilled in end-user training, including the development of training

manuals, quick reference guides, and training support materials.

Dedicated professional, who is highly motivated and flexible,

embraces change, values diversity, works well in a variety of

settings, and inspires teams to reach peak performance.

Professional Experience

Hewlett Packard and NYC Department of Information 2008-2010

Technology and Telecomunications (DOITT), NY

Sr. Training Coordinator

Led the Emergency Communications Transformation Program (ECTP)

training coordination for the Fire Department of NY (FDNY)

resulitng in the successful implementation of E911 training for New

York City's Fire Dispatch Operations and Emergency Medical Dispatch

Operations.

Duties included:

Worked with FDNY director, chiefs, management, and staff to

identify and document training requirements.

Worked with FDNY subject matter experts to develop a training needs

analysis.

Developed the FDNY ECTP training plan.

Coordinated training delivery vendors to ensure consistency in

training materials and facilitation.

Faciliated weekly stakeholder meetings with the FDNY to adjust

training needs as required.

Developed training measurement tools to evaluate training impact.

Audited training deliveries reporting improvements required for

content, facilitation, and learning environment.

Documented lessons learned and developed a training redesign to

increase learning and retention.

Department of Health and Mental Hygiene (DOHMH), NY 2008

Training Engagement Manager

Managed the successful implementation of the Electronic Death

Registration System (EDRS) for the Department of Health and Mental

Hygiene, training Funeral Home Directors, Funeral Home Staff,

Physicians, Medical Clerks, and Administrators in NYC.

Duties included:

Led the development of the EDRS training materials, courses, and

evaluations.

Hired professional software application trainers to facilitate

end-user training.

Coached and certified trainers to prepare them for end-user

training and class management.

Developed the EDRS Trainign Plan and managed the training team

during the implementation.

Documented training issues/resolutions and served as the training

point of contact.

Evaluated and reported training outcomes.

Documented lessons learned and facilitated routine stakeholder

meetings.

HP Solutions and CGI, NJ 2006-2007

Training Manager/Sr. Instructional Designer

Led the training design and development for NJ SPIRIT, a customized

SACWIS application for the State of NJ. Worked with various levels

in DYFS and the prime vendor to accurately document and merge

system functionality with job responsibilities. Led the

train-the-trainer sessions to prepare trainers for roll-out.

Duties included:

Designed and developed multiple interactive, scenario-based

end-user training courses that aligned with job responsibilities

and state policies.

Developed various training materials to support five separate

training tracks based on job roles.

Led multiple 6-week train-the-trainer sessions throughout NJ.

Managed a diverse training team of 33 who successfully trained

6,000+ NJ employees on system functionality.

Provided onsite user support post implementation.

Con Edison, NY 2006

Training Engagement Manager

Managed the successful development and implementation of

instructor-led training and eLearning for Ariba Buyer.

Duties included:

Hired the training team responsible for training development and

implementation.

Worked with key stakeholders to identify and document training

requirements.

Ensured training aligned with corporate procurement business

practices and was scenario-based.

Developed training manuals, leader's guides, quick reference cards

to support training.

Facilitated stakeholder meetings throughout project to keep

development on track and to manage scope.

Deutsche Bank, NY 2003-2004

Sr. Training Consultant/Instructional Designer

Duties included:

Partnered with the Global Head of Compliance to design and develop

instructor-led and computer based training programs for a global

compliance training initiative.

Created a branded image for the new global compliance training

department and coordinated the production of training materials to

match the new image.

Coordinated and hosted global meetings to introduce training

program and prepare global trainers for the roll out.

Con Edison, NY 2001-2003

Training Manager/ Sr. Training Consultant

Duties included:

Managed the roll-out, scheduling and logistics for a company-wide

proprietary computer system.

Managed the design, development and implementation of multiple

training programs to support the system.

Designed and conducted train the trainer sessions for an in-house

training staff.

Managed the training staff to ensure compliance with training

standards and successful completion of the project.

Analyzed, documented and integrated business processes into a

customized training program to support a proprietary computer

system.

Developed leader's guides and user's manuals to ensure consistency

of training delivery and increase user proficiency.

Developed a web-based training course to serve as a training

refresher which increased competence and utilization of the system.

Performed Kirkpatrick Levels 1-4 post-training evaluations to

measure reaction, learning, change in job behavior and

organizational results.

Monitored end user's system proficiency and implemented additional

training sessions as required ensuring the user's ability to apply

learning to the job.

Anderson Consulting, PA, TX 2000-2001

Sr. Training Consultant

Duties included:

Managed and mentored junior trainers to improve product knowledge

and facilitation skills on a nationwide training initiative.

Facilitated training to both call center personnel and sales

representatives to ensure successful roll out of the new customer

relationship management application.

Developed and implemented business process specific scenarios

increasing learner comprehension and ability to apply knowledge on

the job which led to measurable results.

Performed Kirkpatrick Levels 1-3 evaluations and implemented

changes further increasing training effectiveness.

McGraw Hill, NY 2000

Sr. Training Consultant

Duties included:

Developed and facilitated a two-day Microsoft Office course to

administrative staff increasing overall proficiency and ability to

create and maintain organizational charts.

C3i and Bayer, NJ 2000

Sr. Training Consultant

Duties included:

Facilitated customer relationship management training to New York

and New Jersey sales representatives to increase proficiency with

proper reporting and querying techniques.

Developed and utilized training games to increase recall and

retention of new skills.

Fortune 500 Companies and United States Air Force, 1999-2001

US

Training Manager/ Sr. Training Consultant

Duties included:

Managed the roll-out, delivery and evaluation of diversity and

empowerment training initiatives for major clients.

Customized diversity training programs to meet the unique need of

each client and incorporated company specific, real-world scenarios

to increase knowledge transfer.

Facilitated high involvement, participant driven workshops that

revealed the advantage of valuing and incorporating diversity in a

business setting.

Performed Kirkpatrick Levels 1-2 evaluations to assess learning and

establish a baseline for measuring results.

Developed post-training summaries to aid organizations in

understanding their current diversity status and recommended

actions to create an inclusive corporate culture.

Merck & Company, NJ 1992-1999

Professional Development Trainer/Northeast

Performed needs assessments to create customized training programs

increasing effectiveness of the New Jersey sales force.

Designed and implemented workshops leading to expanded professional

development directly tied to corporate principles and mission.

Designed and developed leader's guides, handouts and participant's

manuals for several training programs.

Implemented new diversity training workshops for new hires.

Training and Development Coordinator

Developed and implemented disease/product training that increased

the passing rate for new hires by 75%.

Responsible for planning, coordinating and facilitating a 10-week

nationwide training program that led to a 10% increase in the sales

force.

Designed and developed training courses for a Basic Training

Program that enhanced the context and effectiveness of the overall

sales training regimen.

Sales Representative

Managed sales activities for a $10.8 million territory to

consistently exceed 100% of the set objective.

Managed $60 thousand product budget and created spreadsheets to

monitor district-wide promotional activities improving targeted

spending programs and increasing percent to planned performance to

100% for all growth products.

Developed and implemented strategic plans that led to the district

becoming #1 in the region for sales of a launch product.

Education

B.S. in Economics, The Wharton School, University of

Pennsylvania-1992

M.A. in Business Education, The Steinhardt School of Education, New

York University-2004

Technology Experience

MS Office (Word, Excel, MS Project

PowerPoint, Outlook) Windows 95/98/ME/2000/XP

ExpressTrain (Authoring Tool) SnagIT

Learning Management Systems Captivate

Customer Relationship Management

Training Experience

Diversity: The Competitive Proprietary Software Applications

Advantage

Empowerment SACWIS solutions

Cross-Cultural Communications Electronic Death Registration

MS Office Applications System

Public Safety/E911

Professional Affiliations

American Society for Training and Development (ASTD)

ASTD Mid-Jersey Chapter

Delta Pi Epsilon, Alpha Chapter Member

NJ Technology Council

The Wharton Club

References - Available upon request

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