Engineer Software
Resume:
Armand Wagner
*** ********* *****, ***** ****, CA 92627
************@*****.***
PROFESSIONAL HIGHLIGHTS
• Proficient with Wireless LAN configuration and administration, Windows XP, and all Microsoft Products
• Strong knowledge of system changes, data retrieval, and system performance problems
• Exceptional skills in PC and MAC Repair and configuration
• 15 years computer operations and technical support in mixed computing environments
• Excellent communication skills and diagnostic skills, consistently solve problems and rarely escalate issues.
• Proficient in handling multiple projects, meeting time sensitive deadlines, working in a team environment
and customer relations.
BUSINESS EXPERIENCE
Lantech Computers Costa Mesa,
CA
Computer Support 1/2001 – present
• Install, operate, maintain and troubleshoot PC and Macintosh software and hardware
• PC Repair, virus removal, and implementation of solutions to wide range complex PC problems
• Data Recovery and backups utilizing Acronis and Ontrack software
• Hardware and Software upgrades
• LAN/Wireless configuration via Static or Dynamic IP schemes
• Security WEP/WPA configurations
Global Resources Costa Mesa, CA
Desktop Tech 2/2010
Amica Insurance
• Sales department upgrade - deployment of 47 Lenovo desktops
Lead support Costa Mesa,CA
Washington Mutual / Chase conversion program 10/2009
• Change out of hardware for Teller Kiosks
• Hardware/Software configuration – Talaris Currency Dispensers
Entex / Verizon Wireless Irvine,CA
Imaging Engineer 1/2001 – 9/2001
• Migration from windows 98 via Ghost multicast imaging of windows 2000 professional and
refurbishing Compaq desktop pro pcs.
Go 2systems Inc. Irvine, CA
Network Engineer 5/2000 – 10/2000
• Administrated network of 100 plus employees
• Desktop support
• Data backup
• PC repair and configuration
• Off site server Farm maintenance (Vital Stream – Irvine, CA / Web Vision – Torrance, CA)
EDUCATION
Coastline Community College - Westminster, CA - 2002
Cisco Systems Network Academy CCNA
Rational University - Irvine, CA – 2000
Rational Clear Case Administration Course Certification
Computer Education Institute - Lake Forest, CA - 1998-1999
Comp TIA A + Certification / Novell CNA NetWare 2 Certification
Microsoft MCP Certification / Hubbell Premise Wiring Certification
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