Human Resources Customer Service
Resume:
ROBERT D. BROWN
Canton, Michigan 48187 **********@*******.***
CAREER SUMMARY
Dedicated Human Resources Manager with more than 20 years of successful
experience in contract negotiations, conflict resolution, training, and
health and safety in a multi-cultural business environment. Gained
reputation for successfully negotiating ten basic labor agreements and
reducing labor costs by 20% through workforce management techniques.
Effective communicator and strategic planner with demonstrated
interpersonal and leadership abilities.
PROFESSIONAL EXPERIENCE
WORTHINGTON SPECIALTY PROCESSING, Canton, MI 1988-2009
( Formerly ProCoil Company )
A joint venture steel processing and warehousing company that is a tier one
supplier to the automotive industry.
Human Resources Manager 1996-2009
Managed all facets of Human Resources including strategic planning,
compensation and benefits, labor relations, company policies, safety /
health / environment, recruiting and hiring, training, governmental
regulatory compliance.
. Reduced labor costs by 20% by implementing job combinations, work
force rules, and employee training.
. Reduced OSHA recordable and lost workday rates by 90% by implementing
a comprehensive safety program.
. Developed and implemented a continuous improvement program that
reduced cost and improved efficiencies.
. Obtained ISO14001 certification for our Environmental Management
System.
Plant Operations Manager 1989-1996
Managed all aspects of a green field, multi-cultural steel processing
facility including quality, productivity, cost and budgetary
administration, human resources, and industrial relations.
. Reduced material damage 60% and increased plant storage capabilities
by 80% by redesigning plant layout and mobile equipment usage.
. Obtained QS9000 Certification.
. Improved customer on time deliveries to 100% by designing a FIFO /
Kanban inventory system with dedicated trucking.
Production Planning and Control Manager 1988-1989
Developed and managed the customer service and production planning and
control departments for a green field, multi-cultural steel processing
facility including development and implementation of inventory control,
scheduling, reporting, and documentation systems.
. Promoted to plant operations manager after seven months in the
position.
McLOUTH STEEL CORPORATION, Trenton, MI 1973-1988
Fully integrated steel making company with three plants in southeast
Michigan.
Production Planning and Control Supervisor 1982-1988
Supervised eight process schedulers in an integrated steel cold mill.
Customer service liaison between plant operations and sales department.
Expedited customer orders through the various operations of the cold
mill.
. Streamlined and improved efficiency of plant inventory audits by
designing and implementing an inventory control process.
. Collaborated on the development and implementation of a computerized
inventory control system that tracked product through the cold mill.
Production Planning and Control Scheduler 1973-1982
Scheduled carbon steel through all phases of the steel making process
from the hot mill through the cold mill including a stainless steel
operation.
. Persuaded management to create a steel reapplication position that
resulted in the savings of thousands of dollars per year by
eliminating the need to remelt customer orders.
. Steering Committee member for the creation and implementation of the
joint labor / management Cooperative Partnership ( Quality Circles )
process.
. Local 7990 United Steelworkers officer as grievance chairman and
negotiating team member.
EDUCATION
Bachelor of Arts, Sociology, Wayne State University, Detroit, MI
SPHR Certification, Human Resources, Eastern Michigan, Ypsilanti, MI
SKILLS AND ABILITIES
Proficient in Micro Soft Office i.e. EXCEL, WORD, Power Point, Outlook
MEMBERSHIPS / AFFILIATIONS
Society of Human Resources Management
Wayne State University Alumni Association
HONORS AND ACTIVITIES
Leadership Canton Alumni
Past President of Mayfair Homeowners Association
Commendation for fund raising for Juvenile Diabetes Research Foundation
Company coordinator for Salvation Army's Annual No Child Without a
Christmas campaign
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