Human Resources Manager

Wendy J. Stevens, SPHR

**** *********** ****., ****** ****, NJ 08003 609-

***-**** *************@*****.***

Human Resources Manager

Project Management / Union Relations / Compensation & Benefits / FMLA /

Startups / OD / Training / HRIS Performance Management / Succession

Planning / Labor & Employee Relations / Safety / Payroll / Wellness

Compliance / ERISA / Metrics / Cost Control / Best Practices / EEO /

Diversity / ADA / Program Development Recruiting / 125 Plans / HIPAA /

Disability / Coaching / Communications / Relationship Management /

Technology

International business experience. Achievements in leading high-performance

HR teams and staff development initiatives. Revamped HR capabilities,

compensation and benefits, performance management, compliance, employee

handbooks and procedures, job descriptions, and recruiting systems.

Developed core competencies, resulting in low turnover, higher productivity

and increased organizational performance. Managed budgets to $10M, staff to

42, and over 400 employees.

Certified Senior Professional in Human Resources.

BS, Human Resources, University of Delaware.

Undergraduate/Graduate courses taken, Business Administration at University

of Colorado.

Selected Accomplishments

Audited, assessed and revamped out of compliance "HR Department".

Developed performance policies, improving productivity and billable work

product.

Implemented new time keeping processes for one firm, reducing labor

expenses 17%.

Developed training programs to enhance practical skill building and improve

competencies.

Assessed deficiencies and implemented change management solutions to meet

company performance goals. Hands-on. Highly organized and detail-oriented.

Career History

Human Resources Director, AristaCare Health Services, September 2009.

. Analyzed, coordinated, and oversaw the on-boarding of five New

Courtland facilities in Pennsylvania.

. Coordinated the HR functions for the six Pennsylvania locations of the

Northern New Jersey based corporation.

. Established a unified HR group / system to proactively support over

1,400 additional employees after the merger.

Note: Position ended due to expected merger falling through.

Human Resources Director/Manager, Fox Rehabilitation Services, P.C., 2008-

May 2009.

. Conceived, developed, and built ten year old company's first

professional HR department- supported existing professional clinical

and administrative staff of over 400, geographically dispersed over 5

states, as well as the company's continual and explosive growth.

. Audited and implemented processes- rapidly achieved compliance with

multiple state and federal laws- moved from less than 5% in compliance

to company fast approaching 100% compliance in less than six months.

. Utilized limited resources, trained inexperienced employees on the

methods to achieve an efficient, compliant, responsive infrastructure

for the company. Trained managers and HR Staff in HR basics, conflict

resolution, investigations, and termination procedures. Oversaw

credentialing department.

. Transformed the department: became a source of proactive strategic

business planning, employee and management resources, training,

metrics, compensation and benefits, employee handbook, disciplinary

procedures, unemployment and workers' compensation, confidential

record management, and all HR functions.

. Introduced strategic planning, HR as a resource for the entire

company, developed layout for a HR / employee website, and introduced

electronic tracking of pertinent employment information- including

statistics / metrics.

Note: Position eliminated due to downsizing.

Wendy J. Stevens, SPHR- continued

HUMAN RESOURCES CERTIFICATION INSTITUTE (HRCI) COMMITTEE, CO-CHAIR,

TRISTATE HRMA, 2008-AUGUST 2009.

. Facilitated and oversaw bi-annual groups for individuals seeking their

PHR or SPHR professional certification.

. Assisted with other committee projects as needed.

Human Resources Director, Flaster/Greenberg, P.C., 2007-2008.

. Managed HR for six regional locations to include lifecycle process for

recruitment, on-boarding, compensation and benefits, 401(k)

administration, employee relations, workload requirements, performance

evaluations, disciplinary procedures, employee terminations, staff

training, orientation, investigations, and strategic planning. Oversaw

42 direct reports.

. Expertly managed unemployment and workers' compensation, short-term

and long-term disabilities claims.

. Company's prior use of duplicate ADP EZLabor and HRIS systems were

costly and causing discrepancies. Conducted audit of HRIS records,

discovered extensive errors. Implemented new streamlined processes,

providing accurate data. Resulted in reduced labor expenses and

increased staff morale.

. Firm sought to recruit high-level support staff and attorneys.

Evaluated existing process. Restructured recruitment methods, focused

on quality of candidates instead of volume. Established relationships

with external recruiters. Instituted interview follow-up procedures

for job candidates. Developed large pool of high-quality candidates

expanding talent pool and creating high-performance teams.

Interviewed, recommended, and hired candidates.

. Firm faced excessive turnover of support staff. Determined need to

improve communications and increase job satisfaction. Instituted open

door policy to resolve issues and facilitate communications between

staff and attorneys. Established job sharing and cross-trained staff,

reducing staff turnover from 18.5% to near-zero.

Note: Position eliminated due to reorganization.

Director of Administration/Human Resources/Office Management, Kulzer &

DiPadova, P.A., 2002-2007.

. Established Human Resources procedures for the firm. Oversaw daily

Human Resources functions encompassing staffing, job interviews,

training, orientation, payroll, HRIS and COBRA. Compensation and

benefits design, negotiation, cost control, and implementation.

. Workload coordination, IT systems, annual tax seminar book editing and

production coordination, facilities management.

. Business Partner role, managed Paralegals, Accounting, and support

staff, also managed partners' real estate.

Executive Director/Director of Human Resources/Business Operations,

Industrial Lift, Inc., 2000-2002.

. Served as Business Partner and Safety Officer.

. Implemented recruiting, training and development programs. Managed

compliance- including OSHA, investigations, performance management,

compensation and benefits, project management and HRIS database.

. Start-up lacked infrastructure. Introduced and developed Human

Resources Department, compensation and benefits, payroll, and

incentive programs for 70 employees. Collaborated with brokers and

business community to source equipment proposals, insurance coverage,

as well as compensation and benefits. Strategic planning.

. Sourced insurance, negotiated, and changed provider saving company

over $300,000 per year for one policy.

. Served as Project Manager for opening of out-of-state sales and

service branch.

Business Development Officer and Branch Manager (Back-up), Farmers &

Mechanics Bank, 1997-2000.

. Established and maintained banking relationships with corporate

clients. Collaborated with merchant services, financing, mortgages and

business services.

. Branch Manager and Teller when branches short-staffed or after

robbery.

Master Product Specialist & Underwriter/Operations Supervisor, CIGNA, 1985-

1997.

. Responsible for underwriting, sales, and marketing. Hired, supervised,

trained both corporate and agency staff. Conducted compliance audits.

Experienced in multi-state regulations and compliance. Spearheaded

successful marketing program, expanding agency representation.

. Recipient of significant Employee Suggestion Awards and commendations.

United Way Campaign Coordinator.

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