Customer Service Technical Support

Brandon A. Bussey

Qualification summary

Technical Support and Customer Service experienced

in fast-paced environments demanding strong

interpersonal, organizational, and computer skills.

Very trustworthy and dedicated to providing

superior customer service and technical support

skills. Detail-oriented and very resourceful in

completing numerous projects.

job history

2008-Present Automatic Data Processing (ADP)

Augusta, CA

Client Technical Analyst

Provide Technical Support for Auto Dealerships by

helping run reports, assist in Physical Inventory,

and fix printer issues

2006-2008 Wal-Mart Super center Greenville,

SC/Augusta, GA

Receiving Associate

Unloaded General Merchandise Trucks from

Distributors

Stocked Grocery and General Merchandise.

2000-2005 SITEL Corporation Augusta, GA

Customer Service Representative/Quality

Professional

Worked on numerous projects as a Customer Service

Professional (CSP) and Quality Professional

1. January 2002 - August 2005 COX Communications

CSP/Quality Professional

Provided Technical Support and sales for Cable High

Speed Internet and Cable TV service

Coached/mentored to assist CSP's in troubleshooting

and other inquiries

Monitored CSP's and prepared daily reports on a

daily basis

Assisted with developing the COX 100 Recognition

Club

Trained New CSP hires on the Cox Communications

project

Awarded the "Shining Star" award in 2003

Named "Employee of the month" in January, 2005

2. November 2001-January 2002 America Online

Provided technical support for America Online

broadband and dial-up service

3. August 2001-October 2001 Pegasus Express

Provided sale inquiries, billing inquiries, and

technical support for the Pegasus Broadband

Satellite System

4. October 2000-August 2001 DirecPC Technical

Support

Provided Technical Support for Broadband Internet

service over the satellite

Accepted sales and billing calls for the DirecPC

Satellite System

1997-2004 Bell's Supermarket Lincolnton, GA

Bagger/Stocker/Cashier/Customer Service

Unloaded Grocery Trucks and checked in different

grocery distributors

Ran cash register and bagged groceries

Stocked grocery items and built Store displays for

grocery specials

Education

2000-2004 Augusta Technical College Augusta, GA

Diploma for Application Software Specialist

2008-Present Devry University

Online Classes

Seeking Bachlors Degree in Electronic Engineering

Technology

Experience

Experienced in Microsoft Excel, PowerPoint, Word,

Outlook, all Microsoft operating systems, and MAC

systems

Knowledgeable and trained in various database

systems

ICOMS

Remedy

Vantive

Clarify

Vison

Knowledgeable in setting up cable modems, DCT's,

MTA phone modems, Satellite and Interet connections

Very trainable and a quick learner

Able to work with others in a working environment

Able to work with equipment such as: adding

machines, headsets, word processing software, and

computer hardware

Tips

Weight Training, basketball, computer networking,

and technology

Phone 706-***-**** . e-mail *********@*****.***

2802 Thomas ln apt c. . augusta, GA 30906

Contact this candidate