Customer Service Sales
Resume:
Marietta, Georgia USA
30067
Phone: +1 (404) 312 - 7392
Email: ****.*******@*****.***
J . A l e x D i F i o r e, P M P
Skills &
Attributes Leadership: Extensive experience, education and passion for management,
communication, relationship development and project execution across a
wide range of people, relationship, and project types.
Technology: Business Intelligence (BI) start-up, ERP/business software
implementation experience, learns and understands value very rapidly, 3+
years computer science study and coding experience.
PMI Certified: Project Management Professional (PMP) with a focus on
people leadership and PM principles. Have led a wide variety of project
types, both customer facing and purely operational.
International: Lived and worked abroad, interacted extensively with people
of many different cultures, was a leader at AIESEC, an international work
exchange program. Can speak basic Spanish.
Operations/Supply Chain Management: Strong educational background,
experience and interest in Theory of Constraints and Lean principles to
drive operational improvement across a supply chain.
Other: Results oriented, strong focus on customer value, progressively
minded, out-of-the-box creativity, excellent at synthesizing widely
varying challenges and information, experience with sales, marketing, IT,
HR, customers, consultants, executives, interviewing, health, safety,
environment, sustainability.
DiSC Model: D/I, Change Oriented - StrengthsFinder: Woo, Futurist,
Ideation, Learner, Responsibility
Experience May 2009 - Present Move4 Consulting
Atlanta, Georgia
Helping a small business intelligence consulting start-up to get going in
this very tough economy. Contributing to strategic planning, web design
and marketing, growing market awareness, competitive analysis, product
development and testing. http://www.move4.net
May 2007 - May 2009 McMaster-Carr
Atlanta, Georgia
Operations Management and Consulting
Operations (9 months) - Directly managed a team of 13 vehicle operators,
led various projects to minimize human error, led ergonomics and vehicle
safety improvement projects, managed staffing and capacity distribution to
meet operation critical goals for an 8000 order/day facility.
Sales (12 months) - Directly managed a team of 13 sales agents, improving
all in the core efficiency metric. Dramatically improved morale through a
communication initiative. Led offsite disaster recovery simulation,
exceeded expectations and documented the process and results for
company-wide review. Researched and tested potential operational
improvement technology.
Marketing (3 months) - Developed an 'Industry Review' to guide companywide
decisions for a high potential segment. Required understanding end user
needs, customer visits and interviews, market/sales research, creative
communication strategies to optimize knowledge uptake.
Additionally - Designed a new stage-gate process for hiring and regularly
interviewed potential hires, led a leadership improvement initiative based
on the book 'Influence'.
May 2004 - May 2007 IMERYS
Roswell, Georgia
Market Manager (6 months)
Led the marketing initiative for a business/facility turn-around -
researched and developed the marketing strategy and plans for applications
globally. Collaborated in close conjunction with sales, manufacturing,
research and development, distributors and customers.
Developed communications plans involving B2B sales, advertising, web, and
Experience industry events.
(continued Supply Chain Leader (12 months)
) Leader of major customer account project to address long term issues
regarding service, technology, and communications. Served as the nexus
between IT, sales, customer service, and the customer to exceed
expectations and earn back a substantial portion of lost business.
Directly managed VMI/Customer Service Specialists - Developed and coached
for skill building, service, efficiency, and customer satisfaction
improvements.
Conceptualized and contributed to various programs such as: VMI, Web
Business, Customer Service Re-org/Charter. Other projects involved with
included development of a business wide KPI tracking system, SOMI/AAP
Technology/Business Process.
Analysis/streamlining of transloading operations (3PL) and sales part
complexity (operations/sales).
Global Project Specialist - Environment, Health, Safety and Sustainability
(16 Months)
Evaluated, devised, implemented, and administered the global (40+
countries) safety reporting system 'Enablon'. Developed and maintained
relationship with software vendor. Liaised with senior management at
France headquarter to facilitate buy-in and ensure smooth deployment.
Developed and managed the EHS Audit program globally which included
sourcing and scheduling audits and auditors, communicating with executives
across the world, and developing tools and databases in conjunction with
IT. Contributed to the annual Global Sustainable Development report.
Planned, led and executed the first annual offsite training summit with
internal and external delegates from 15 countries. Led portions of the
conference in technology training and team-building.
Supported various other technology based initiatives with vendor
evaluation and requirements planning and selection including a succession
planning project. Contributed to various other cross functional committees
internally and externally, related and unrelated to EHS.
ERP Implementation Team - Co-Op '02/'03 (8 months)
Introduced a new Enterprise Resource Planning (ERP) system (IFS) to North
American facilities. Required elements of IT, finance and accounting,
problem solving, purchasing, distribution, marketing, logistics, training,
and rapid learning skills.
Co-Op '00/'01 (8 months) MOTOROLA
Alpharetta, Georgia
Software Developer, Global Software Group
Server/Servlet Development for Motorola Messaging Server (MMS) in C++, WML
site for WAP access to MMS.
Education 1999 - 2004 Georgia Institute of
Technology Atlanta, Georgia
B.S. with Honors in Management - GPA 3.82
Specialization: Technology & Operations Management - Classes required for
certification: Global Operations and Supply Chain Strategy, Operations
Resource Planning, Service Operations Management, Operations Strategy,
Business Process Analysis and Design
Computer Science - GPA 3.16 (3 years of study)
Co-Op Program: 5 semesters - 2 developing software, 2 implementing ERP, 1
abroad (Oxford, UK)
Activities: VP Outgoing Exchange AIESEC, SPAARC Student Advisor, WREK 91.1
FM radio - specialty show host (WREKage)
Additional Manager-Tools Effective Manager International Franchising: The Big
Training & Conference Emerging Markets
Seminars Managing Enterprise-wide Projects E-Logistics in International Trade
(AMA) Flows
Improving Project Management Skills B2B Executive Symposium
(AMA) Georgia International Leadership
Finance and Accounting for Conference
Non-Financial Managers (AMA) IMPACT Entrepreneurship Series
Management Skills for new Managers AIESEC National Strategic Conference
(AMA)
Getting Results Without Authority
(AMA)
Executive Book Summaries subscriber
Other Basic Spanish, Microsoft Office including Excel, Powerpoint, Word,
Skills Access, Project, PHP, Java, C, C++, HTML, SQL, Windows, UNIX, LINUX
References Available upon request.
Contact this candidate