Quality Assurance Technician
Resume:
Jared R. Deubel
Mahwah, NJ 07430
Help desk / Network Technician
Offering Advanced Skills and Record of Consistent, High-Quality Performance
in Help Desk/Network environment
Skilled Help Desk Technician with 5 years of experience providing PC and
Client/Server tech support for small to medium sized businesses. Experience
diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installations and upgrades. Experienced in technical call
center operations providing service by communicating effectively with
technical and non-technical staff.
TECHNOLOGY SUMMARY:
SOFTWARE: Windows 2000/XP/Vista, Microsoft Office 2000/XP/2007, Norton Anti
Virus, McAfee Anti Virus, Symantec GHOST, Drive Copy, Remote
Desktop, PC Anywhere, VNC, NetMeeting, NetOp Crystal Reports, Backup
Exec, Retrospect
HARDWARE: Dell and HP workstations, Ethernet & Token Ring Protocols, Mother
Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips,
IDE/EIDE/SCSI/SATA Hard Drives & other devices, SCSI Controller
Cards, Tape Backup Drives, Optical Drives, Scanners, Printers
QUALITFICATIONS & EDUCATION
Bachelor of Science in Information Technology, Fairleigh Dickinson, 2009
Network Technician Certification, Chubb Institute of Technology, 2004
Working Towards MCSE
PROFESSIONAL EXPERIENCE
united parcel service (ups) -
Paramus, NJ
Software Tester (2008-Present)
Functioned as member of Software test team handling over 200 applications
testing software quality assurance. Testing included functionality,
compatibility, reliability, usability, installation, security and related
test methodologies. Testing of web application, client-server, network,
multimedia, and database projects on Windows, Macintosh and Unix operating
systems. Leadership roles in creation and execution of QA and testing
processes, test strategies and plans, and bug documentation and
regression. Comfortable working solo and in a team environment.
Key Contributions:
. Certify applications before being deployed to field operations
. Test and verify applications are working as expected
. Create test plans and scripts
. Execute manual and automated tests
. Review and analyze design documents for testability
. Document and monitor defects
. Interact with clients and application teams
. Configure, test, and maintain LAN/WAN equipment
. Manage the release of new tests
Bradley pharmaceuticals - Fairfield,
NJ
Help Desk/Network Technician (2005 - 2008)
Functioned as member of network team handling over 30 calls per day that
represented 400 PCs and diverse group of end users. Managed various areas
of support included broadband connectivity, account provisioning, email
(Outlook, Outlook Express, Eudora, Mac email) and Windows installation,
configuration, and upgrade issues. Maintained and monitored support for
all TCP/IP network configurations at home office.
Key Contributions:
. Created and administered user and group accounts in Active Directory
. Performed Level 2 and 3 computer support
. Performed desktop support to over 300 employees in person and by
telephone
. Supported and troubleshot Blackberry along with enterprise server
management
. Maintained security and network resources
. Identified, diagnosed, and resolved network issues
. Scheduled Backup Exec, Norton Corp Antivirus Software, Active
Directory automated tasks
. Installed and managed internet filtering using Barracuda Web Base
System
. Supported basic user SAP accounts
. Managed user mailboxes and distribution lists in a Microsoft Exchange
Server 2003 environment
. Helped network administrator with disaster recovery procedures
. Managed software inventory
. Maintained an up-to-date list of workstations and servers
. Performed MAC level 1 support
. Provided training to new hires on use of computer, e-mail, network,
and phone system
. Checked all [pic]help desk operations so as to give better services to
customers.
. Assisted in the development of Bradpharm.com
brush stuff north - Montvale, NJ
Desktop Support Technician (2003-2005)
Managed broad range of installation, upgrade, roll-out, and
troubleshooting projects for Windows-based networks, with focus on
computer graphics and printing.
Key Contributions:
. Provided support for Windows based programs
. Performed diagnostics and troubleshooting of system issues, documented
help desk.
. Assisted in programming operating system from Windows 2000 to XP for 20
workstations.
. Provide daily technical support for e-mail, network, connectivity,
telecommunications, peripheral equipment, and system maintenance. Set up
computers and install software.
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