Sales Customer Service
Resume:
M. Matthew Colley Home:
Mobile: 419-***-****
Temperance, MI 48182
*******@*******-*******.***
PROFESSIONAL SUMMARY
Business professional with over seventeen years of operations management
and sales experience. I recently graduated from The University of Toledo
with a Bachelors Degree in business with a double major in Marketing in
Management. I am seeking to become an integral part of a management team
and use the experience that I have gained from two fortune 500 companies to
help an organization attain its financial and operational goals.
PROFESSIONAL EXPERIENCE
EXEL, INC.
May 2006-July 2009
AUTOMOTIVE SECTOR, SEQUENCE CENTER, TOLEDO, OH
Operations Manager
Direct responsibility for coordinating customer satisfaction for Daimler
Chrysler's Toledo North Assembly Plant (TNAP) and Toledo Supplier Assembly
Plant (TSAP). I had 3 supervisors, 1 plant liasion and 42 hourly
employees reporting to me. Primary reponsibilities included budgeting
hours based on production, ensuring and tracking productivity goals daily
and weekly based on customer needs and expectations; attending weekly
meetings with customer to address any issues that arise before, during and
after production; ensure that correct parts were sent when called in both
bulk format and individual part sequencing; and inventory counts daily,
weekly and monthly, which are then reported to customer to ensure proper
level of parts. Experience in both dealing with PAB (pay as built) and EOP
(extension of plant) customers. Also responsibile for implementing the
QMS systems for entire facility including writing work instructions,
performing CAPA's and forklift certification. Well versed with two labor
unions, UAW and Teamsters, and with two different contracts.
Major accomplishments: 2007: 1 supervisor promoted to Operations Manager
2007: Maximum Operational Bonus achieved (11% Below
budgeted costs) 2006: Maximum Operational Bonus achieved
(10% Below budgeted costs) 2006 and 2007: 30 million
parts sent to plant, only 3 errors
COCA-COLA ENTERPRISES
April 2004-March 2006
TRI-STATE DIVISION, TOLEDO SALES CENTER, TOLEDO, OH
Distribution Manager
Direct responsibility for ensuring that all bargaining unit employees are
delivering product and customer service to the Coca-Cola Company's
standards to my 3,000-plus accounts. I had 87 hourly bargaining unit
employees and 3 Distribution Supervisors reporting to me. Primary
responsibilities included setting the operating budgets for the entire
distribution department, including tonnage goals, haul backs, cases per
truck, cases per stop, and damage control; hiring and training all
bargaining unit employees including CDL training and DOT requirements as
put forth by the State of Ohio; and customer service issues and/or
complaints. Furthermore, I was a member of the Coca-Cola National Strike
team, Safety Committee, and the negotiation team.
COCA-COLA ENTERPRISES
August 2001-April 2004
MICHIGAN DIVISION, TOLEDO SALES CENTER, TOLEDO, OH
District Sales Manager
Direct responsibility for the Sales and Distribution of 2.1 million cases
of Coca-Cola products to 454 area accounts. Primary responsibilities
included supervising 5 account managers including conducting performance
evaluations, discipline and offering employee incentives;
forecasting/ordering the entire Toledo Sales Center (4.5 million cases)
totaling over 400 SKU's on a weekly basis; setting volume and cash
operating profit (COP) budgets and achieving those goals on an annual
basis; setting up Category Marketing Agreements (CMA's) with local
retailers to enhance the sale of Coca-Cola products; dealing directly with
high level managers from national grocery chains including Kroger, Meijer,
Foodtown, Speedway, BP Oil and Farmer Jack to set up local marketing
programs as well as handling sales and service issues with them; and
conducting weekly sales meetings for the entire Toledo Sales Center.
Major Accomplishments: 2003: Hit 100% Cash Operating Profit
Budget
2002: District Sales Manager of the year
2002: Hit 103% COP Budget and 140% volume goals
2001: Hit 106% COP Budget and 110% volume goals
COCA-COLA ENTERPRISES
January 1993-August 2001
EASTERN GREAT LAKES DIVISION, TOLEDO SALES CENTER, TOLEDO, OH
District Sales Manager
April 1999-August 2001
Same duties as above.
Major Accomplishments: 2000: Hit 111% COP Budget and 101% volume
goals
1999: Hit 105% COP Budget and 115% volume goals
* 4 direct reports promoted to higher positions
within the company
Distribution Supervisor
February 1996-April 1999
Direct responsibility for 35 union employees and for the distribution of
the Coca-Cola products within my assigned territory to meet company
standards. Primary responsibilities included meeting company distribution
standards on tonnage, average cases and within budgeted goals as outlined
by the company; interviewing and hiring of all union personnel for my area
including training and performance evaluations; scheduling and monitoring
merchandising and delivery routes; and contract interpretation.
Responsible for assuring my area was in compliance with the Ohio Department
of Transportation's rules and regulations. In charge of timely follow-up on
customer complaints and problem correction. Chairman of the safety
committee which included holding monthly safety meetings to discuss
opportunities to make conditions better and to set policies for entire
facility.
Major Accomplishments: 1998: Distribution Supervisor of the year
1998: Hit 114% COP Budget and bonus
1997: Hit 104% COP Budget and bonus
1996: Hit 102% COP Budget and bonus
* Seventeen of my direct reports (initial hire
and trainees) advanced to higher levels within
the company during my time spent in
Distribution
Driver /Merchandiser
January 1993-February 1996
Acted as a sales representative for the company, selling and servicing
accounts to achieve pure customer satisfaction. Responsible for accounts
payable, invoicing, as well as complete product knowledge. Training
included running full-service routes, pre-mixed syrup tanks, conventional
and special event routes.
Major Accomplishments: 1995: Driver of the year and Safe Driving
certificate.
JOHNSTON COCA-COLA
February 1990-January 1993
OHIO/KENTUCKY DIVISION, TOLEDO SALES CENTER, TOLEDO, OH
Merchandiser
Responsible for merchandising assigned accounts, setting and filling
shelves, rotating and building displays to corporate standards. Condensing
and rotating back stock to aid in ordering and delivery. Filling and
resetting all vending machines to corporate sets. Trained 16 new
merchandisers while on the job.
PROFESSIONAL DEVELOPMENT
o Computer literate in Microsoft Office, including Access (Vista and
Windows 7), SAP, AS400
o Certified QMS (Quality Management System-similar to ISO 9002) auditor
o Hold an OSHA 10-hour card
o Certified Commercial Driver License (CDL) class A. Certified in
handling and hauling hazardous materials, Doubles and Triples.
EDUCATION
The University of Toledo, Toledo, Ohio
Bachelor of Business Administration, Marketing and Management
I finished in the top 1% of 2000 schools in my senior level Operations
Management class (www.capsim.com). Capsim is an online simulation that
tests operational and organizational decision making with respect to
different aspects (R&D, Marketing, Finance and Quality Management) of
running a business.
References available upon request
Contact this candidate