Customer Service Sales
Resume:
REX M. DENDINGER II
Parkland, Florida 33076
Tel: 954-***-**** Email: ***@*****.***
CAREER SUMMARY
A disciplined, creative Senior Executive with 20+ years IT & Management in Health Care, Manufacturing, Distribution,
Education, and Law Enforcement. A proven professional recognized for strong business acumen, building and maintaining high
performing teams skilled at serving the needs of the company and client community while focusing on cost efficient
management and business goal attainment. A process and project expert with excellent leadership, communication, negotiating
and problem resolution practices that have consistently delivered quality, value-added revenue generating results; an executive
capable of ‘hands on’ willingness to get the job done.
PROFESSIONAL EXPERIENCE
Gateway Global LLC. 2008 – 2009
Interim CIO
Establish initial technology needs and requirements. Work with the CEO and COO to identify business process improvement
and standardization. Hiring IT department to serve the business needs.
Careguide, Inc. 2005 – 2008
SVP/CIO
Integral member of the Executive Team, with P&L responsibility for all Voice, Data and facility operations. Provide
technology strategies to the Executive team to support the business enterprise. Established a new level of communication and
cooperation between the Technology Team and the Business Units.
• Key role in two acquisitions and a public offering in one year.
• Identified a necessary system conversion, leading to the reduction of four disparate systems into one fully integrated
solution providing personnel and work flow synergies.
• Negotiated, designed, and installed a corporate VOIP solution connecting four locations across the country and
reducing costs by more than $300,000.
• Assists the Sales Team with client presentations and product definitions and delivery.
• Instituted a corporate wide Helpdesk function providing increased response time for resolutions and greatly improved
internal client satisfaction. Standardized internal customer service levels to ensure proper productivity.
• Created personnel synergies by increased cross training of Information Technology personnel.
• Successfully realigned Information Technology to support and advance the business goals of the company.
• Established standards for technology platforms, policies, and procedures.
INDEPENDENT CONSULTANT 2001 – 2005
Perform “Due Diligence” assessments for technology and business needs. Analyze technology and personnel growth needs
based on company trends and goals. Provide ‘hands on’ project management and project design services, strategic planning, IT
auditing, and business improvement services. Offering business enhancement consulting focused on bottom-line improvement
through data and telephony integration and improvement.
CLAIMTRUST, INC., Davie, FL 2001
Interim Chief Information Officer
Directed IT start-up for this emerging Application Service Provider with full P&L responsibility. Served as liaison to internal
departments to foster teamwork, increased efficiencies and productivity during this period of forecasted rapid growth and
expansion.
• Converted concept of IT from adversarial to collegial business partner focused on accomplishment of common business
goals. Results improved communication and cooperation between IT, internal and external clients and a name change from
IT to Information Services.
• Implemented leadership initiatives that created increased teamwork, buy-in and ownership of processes and projects that
allowed for reduced staffing levels and system downtime.
• Instituted system documentation methodologies and SOPs to promote consistency and stability.
• Re-negotiated Vendor Contracts reducing Capital Expenditure costs by 50% and improved implementation process.
• Redesigned project and process workflows to insure consistent quality for timely and under-budget project completion.
REX M. DENDINGER II Page Two
MAGELLAN HEALTH SERVICES, INC., Sunrise, FL 1998 – 2001
VICE PRESIDENT and CHIEF INFORMATION OFFICER
Directed Corporate IT, Purchasing, Security, and Facilities functions with 6 satellite locations nationwide. Responsible for
3-year Strategic IT Plan that included telecommuting, virtual private networks and high-speed voice and data networks.
• Administered vendor contract process. Reported to CEO managing $27MM+ Budget.
• Evaluated staff requirements and skill sets and instituted cost saving initiatives by restructuring job functions, reducing
contract labor by 40% and re-negotiating Temporary IT contracts. Results reduced contract-staffing cost from $1M+
annually to less than $100K without sacrificing productivity and quality.
• Re-engineered multiple departments that created improved service levels, increased productivity and efficiencies.
• Set an unprecedented standard for Corporate & Satellite Integration Relocation by successfully managing multiple
relocations without business interruption, lost business days, or system downtime and efficiently integrating new and
existing systems.
• Effectively re-negotiated multiple vendor contracts leading to net average reduction of 10% and improved vendor
responsiveness.
• Led the creation and implementation of an Enterprise Resource Planning system providing staff reductions and customer
service enhancement.
• Established company-wide Intranet providing HR & Department Policies & Procedures, and company newsletters
eliminating hard copy documents.
• Designed and executed reporting functions for Specialty Care Business closure focusing on cost management and logistics.
UNIVERSITY COMPCARE, Workers Compensation Division, Cleveland, OH
1997 – 1998
INTERIM DIRECTOR
Directed IT start-up conducting initial Needs Analysis re: business flow and processes and created an IT Department aligned
with Analysis to support/promote business goal achievement. Defined IT solutions to support business models and revenue
goals.
• Developed 3-year Strategic Plan to generate annual business growth of 30%.
• Successfully managed remote partner IT Departments providing improved efficiencies and effectiveness.
• Developed and implemented cost containment strategies by creatively sourcing funding and available resources from other
corporate divisions and maximizing synergy.
SAINT VINCENT HEALTH SYSTEM, Erie, PA 1996 – 1997
DIRECTOR
Recruited to serve in CIO capacity directing a corporate IT re-engineering initiative to accommodate a newly designed
infrastructure and new software to support a major network rollout and integration. Reported to COO, creating and managing a
multi-million-dollar 2-year Budget.
• Developed a progressive Education and Training Curriculum for a 1.4K+ user community of employees ranging in skill
level from “no experience” to “power user” to escalate productivity in new environment.
• Restructured IT Department creating a strong customer service oriented team with a dogged commitment to quality and the
provision of exceptional service levels.
• Developed, proposed and implemented effective consultant/vendor Re-negotiation Program that delivered a 24 %/$420K
reduction in a major project and created a competitive advantage in the marketplace.
• Designed and implemented corporate-wide Help Desk to realize productivity and satisfaction.
OWENSBORO-MERCY HEALTH SYSTEM, Owensboro, KY 1994 – 1996
MANAGER, SPECIAL PROJECTS & PHYSICIAN CONNECTIVITY, IT
Evaluated, selected, implemented and maintained corporate hardware, operating systems, and software. Served as key team
member for re-engineering Cardiology and Emergency Room initiatives.
Reported to CIO. Managed 5 direct reports and a Budget of $1.8M.
• Successfully designed and managed integration of 2 complex disparate IT Departments and products following merger of 2
hospital systems.
• Created and conducted extremely successful Lunch n’ Learn Program to promote understanding of technology and the
services provided to non-technical departments. Results increased user acceptance, communication between IT and User
Groups generating maximum utilization of available resources.
REX M. DENDINGER II Page Three
USER SUPPORT INC., Evansville, IN 1991 – 1994
PRESIDENT/OWNER
Provide hardware and software consulting services to diverse clients in medical, legal, manufacturing, service, and academic
communities to deliver viable long-term solutions utilizing leading edge technology. Client base primarily national with
international satellites. Raised funding for growth and expansion and grew business from 1 to 6 employees serving 200+
clients
• Established international purchasing relationship with offshore OEM manufacturers reducing inventory costs and
protecting supply availability.
• Developed lease-financing relationship with local bank generating a 35% increase in hardware sales.
• Created highly successful multi-media television campaign that delivered a 17% sales increase.
• Engineered profitable sale of company to competitor in order to pursue another opportunity.
EDUCATION
B.Sc., Computer Systems Analysis Lockyear College, Evansville, IN
A.S., Sociology University of Evansville, Evansville, IN
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