Quality Assurance Customer Service
Resume:
DIANNE HAZARD
Milford, MA ****7
OBJECTIVE: A position as QC Administrator in a Manufacturing environment.
The ideal position will utilize my computer and communication
skills that will present opportunities for professional
growth and advancement.
SUMMARY: Over 15 years of progressive experience in the cGMP Bio-
Manufacturing/Medical and QC/QA Administrative environments.
Excellent mechanical aptitude with the ability to problem
solve and communicate with various managers, supervisors and
sales vendors.
SPECIAL . Microsoft Word
. Microsoft Outlook
SKILLS: . Excel
. PowerPoint
EXPERIENCE:
2001-2008 INVITROGEN CORPORATION
Hopkinton, MA
Invitrogen Corporation is a broad based life sciences company focused
on providing integrated solutions in the areas of functional
genomics, proteomics, and drug discovery through the
development, manufacturing, marketing and distribution of
unique biologically active reagent systems which facilitate,
enable and accelerate pharmaceutical development and
biomedical research.
Antibody/Peptide Immunology Administrator
( Custom order entries in New Software Database (Peptides and
Antibodies) for Manufacturing Laboratories.
( New Protocol Schedule entries in database for weekly farm bleed
scheduling.
( E-mail all bleed schedule correspondence to Biosource's
extensive list of Doctor's in order to inform them as to
when to expect their serum shipments for testing.
( E-mail all Peptide Shipments, Affinity Purifications, Elisa
Testing and Tracking correspondences to all Doctor/
Researcher Clients.
( Scheduling various animal testing (boost/bleeds/exsanguinations)
at the farm facility in Maine.
2000- 2001 FOUR- STAR INTERNATIONAL TRADING COMPANY Milford, MA
An International computer hardware, software and furniture export
company in association with various US distributors.
Customer Service Support Technician
. Responsible for Customer Technical Support for new products
designed, engineered, produced and packaged for: OfficeMax,
CompUSA, Circuit City and various Consolidated stores.
Daily interaction with the public pertaining to: Trouble-
shooting computer hardware and software problems, parts and
accessories.
1998 to 1999 MARATHON BIOPHARMACEUTICALS, LLC Hopkinton, MA
An FDA licensed biotechnology contract development and manufacturing
company.
Manufacturing Technician II
. Operated 150L and 800L fomenters with genetically engineered E-coli
cultures.
. Operated a Westfalia continuous centrifuge.
. Performed small-scale aseptic techniques in a Laminar flow hood.
. Operated Beta- Star GMP and de-con autoclaves.
. Formulated various GMP media and solution batches needed for processes.
. Updated and improved many SOP's used for various products.
. Ordered raw materials and hard goods needed to produce various products.
1991 to 1998 GENZYME CORPORATION Framingham, MA
A cGMP licensed facility which develops and manufactures various
mammalian cell culture projects.
Manufacturing Associate
. Worked in the cell culture lab scaling-up various cell lines and growing
cell inoculums to seed the
40L, 160L and 320L bioreactors for both cGMP and research
products.
. Operated and maintained the 40L, 160L and 320L bioreactors
in both the perfusion and batch-fed modes.
. Attended Bio-engineering and research group meetings to
keep lines of communication open between manufacturing and
research departments.
. Participated in various in-house and off-site seminars
pertaining to various biotechnology subjects.
. Maintained inventory control of thousands of bioreactor
parts and established a computerized re-order system for
all of these parts.
. Trained and oriented new laboratory and bioreactor
operators in all aspects of these jobs.
1986 to 1991 INTEGRATED GENETICS Framingham, MA
A small, biotech company which was acquired by Genzyme in 1991.
Cell Culture Technician
. Developed various proteins for healthcare industry.
. Scaled up cultures transferred from the bio-engineering group.
. Washed and sterilized glassware used in culture development.
1978 to 1986 CIBA VISION CARE/AMERICAN OPTICAL Framingham, MA
A healthcare provider specializing in contact lenses.
Quality Control Coordinator 1985 to 1986
. Documented and reported quality data such as reject mode
trends, module weekly yields and overall quality levels.
. Assisted in the challenging of failed audits (Quality Assurance).
. Assisted QC Engineers in the Quarantining,
acceptance/rejection of incoming raw materials, production
supplies and button blanks.
Quality Control Inspector 1978 to 1985
. Interfaced daily with shift supervisors, team leaders,
module inspectors, process engineers, quality assurance,
production control, and shipping/receiving personnel.
. Ensured overall quality of finished product within
production standards.
EDUCATION: Diploma, Nipmuc Regional High School.
Certificate, American Red Cross First Responder Medical Course.
A+ Certified Computer Technician Course (Metro-West Technical
Institute Of Computer Training).
REFERENCES: Available upon request.
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